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Other => Viruses and worms => Topic started by: REDACTED on May 25, 2015, 04:17:37 AM

Title: Can't update programs
Post by: REDACTED on May 25, 2015, 04:17:37 AM

Hi,

I am unable to update my Windows and Google Chrome. When I try everything stays stuck at 0%. I have to assume this is some type of virus or malware causing this issue. I have completed all the suggested steps and I am attaching the logs.

Malwarebytes
Farbar
aswMBR

Would you please review and let me know what I should do?

Thank you,

Jwood21

Title: Re: Can't update programs
Post by: TwinHeadedEagle on May 25, 2015, 04:40:27 AM

Hello,



Download (http://www.imgdumper.nl/uploads6/51a5f31352f71/51a5f31352b88-icon_MBAR.png)Malwarebytes Anti-Rootkit (http://'https://www.malwarebytes.org/antirootkit/') to your desktop.

• Double-click the icon to start the tool.
• It will ask you where to extract it, then it will start.
• Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  
• Click in the introduction screen "next" to continue.
  
• Click in the following screen "Update" to obtain the latest malware definitions.
  
• Once the update is complete select "Next" and click "Scan".
  
• When the scan is finished and no malware has been found select "Exit".
  
• If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  
• Open the MBAR folder and paste the content of the following files in your next reply:
• "mbar-log-{date} (xx-xx-xx).txt"
  
• "system-log.txt"
  

(https://sites.google.com/site/cannedfixes/combofix/51a5bf3d99e8a-ComboFixlogo16.png) Scan with ComboFix

This is a very powerful tool that should be used only if advised by Malware Analyst.
Do not run ComboFix on your own!

Referring to this (http://'http://www.bleepingcomputer.com/combofix/how-to-use-combofix') instruction, please download ComboFix (http://'http://www.bleepingcomputer.com/download/combofix/') by sUBs and save it to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here (http://'http://www.bleepingcomputer.com/forums/topic114351.html').

• Right-click on (https://sites.google.com/site/cannedfixes/combofix/51a5bf3d99e8a-ComboFixlogo16.png) icon and select (https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg) Run as Administrator to start the tool.
  
• Accept the disclaimer and agree if prompted to install Recovery Console.
• Do not take any actions while ComboFix goes through your System - it may cause it to stall!
  
• This scan may take some time!
• When finished - it will display a logfile (located also on your main drive, usually C:\ComboFix.txt).

Include that log in your next reply.
(http://forum.programosy.pl/images/smilies/icon_idea.gif) If you'll encounter any issues with internet connection after running ComboFix, please visit this (http://'http://www.bleepingcomputer.com/combofix/how-to-use-combofix#restore') link.
(http://forum.programosy.pl/images/smilies/icon_idea.gif) If an error about operation on the key marked for deletion will appear after running the tool, please reboot your machine.

Title: Re: Can't update programs
Post by: REDACTED on May 25, 2015, 08:12:39 PM

Ok, I followed the instructions and have attached the files you requested.

Thank you for your help,

Jwood21

Title: Re: Can't update programs
Post by: TwinHeadedEagle on May 26, 2015, 03:31:47 PM

How is your PC behaving now?

Title: Re: Can't update programs
Post by: REDACTED on May 27, 2015, 03:23:17 AM

Still won't download any MS updates. But I only scanned. With that Malewarebytes Anti-root Kit there was nothing to repair and I assume the Combofix is only a scan. it only gave me a log at then end.

JWood21

Title: Re: Can't update programs
Post by: TwinHeadedEagle on May 27, 2015, 08:55:19 AM

(https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif) Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on (https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif) icon and select (https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg) Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
  
• Make sure that Addition option is checked.
  
• Press Scan button and wait.
  
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
  

Please include their content into your next reply.