Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on May 25, 2015, 07:11:17 PM
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I was using steam client and i received a ping with a .scr link from a friend. thinking that at the max, it will be a screensaver, i opened it(I know i shouldnt have, was too curious). then i found steam logged out and asking username(found i got trapped). I immediately shutoff internet and deleted the .scr after closing its running processes. logged off windows and logged on back. Then i tried logging in to my account and it worked yesterday. Played games for 2-3 hours, no issues. But next day, steam is not auto logging into my account. when i give forgot password, i didnt receive mail to my verified email id. Also when i try to retrieve account , i get that my username and my mail id doesnt exist in database.
That is : my account details have been hijacked. Avast was running all the time, dint detect anything.. no warnings.
I even remember avast doing some deep scan and said its OK when opening scr.
Similar problem is reported in
https://forum.avast.com/?topic=154908.0
but no responses.
My account is lost and I am waiting for steam support to help.
I dont have the .scr link it was present in steam chat and i cant login now .
I hope avast could help me in some way as this issue is persisting for Looong time (2 years) without any proper solution till now.
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help with false postitives and virus is done in viruses and worms forum section
at top in that section is a how to get help guide .... Logs to assist in cleaning malware
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so should i repost this again there ?
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I am not sure what help it is you want?
Your steam account issue is something steam support must help you with
If you want a malware check, then follow instructions in the guide and attach requested logs