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Business Products => Archive (Legacy) => Avast Business => USA Education Products => Topic started by: REDACTED on May 27, 2015, 07:14:16 AM

Title: Meraki MDM Getting blocked by AutoSandbox
Post by: REDACTED on May 27, 2015, 07:14:16 AM

Hello,

I am working to setup Avast within our organization but we use Meraki MDM and it keeps blocking the client from running. I have tried disabling the Mail SSL settings and now I have the AutoSandbox turned off all together but I cant use some of the other aspects of the MDM like remote management etc. This is turning out to be a real bummer because currently I cant remotely manage the machine I have this installed to test with. Has anyone been able to get this working?

Title: Re: Meraki MDM Getting blocked by AutoSandbox
Post by: Milos on May 27, 2015, 12:54:48 PM

Hello,
send the blocked sample as false positive through https://support.avast.com/ -> Avast VirusLab

Milos

Title: Re: Meraki MDM Getting blocked by AutoSandbox
Post by: REDACTED on May 27, 2015, 05:25:14 PM

Ok thanks I just did that.

If anyone has any recommendations to setup exclusions I would appreciate that. Cant really move forward until I get this figured out.

Title: Re: Meraki MDM Getting blocked by AutoSandbox
Post by: ThisMegaBites on July 30, 2015, 01:14:47 AM

I was able to see my devices in Meraki MDM by adding a URL exclusion for meraki.com
Also the work around by disabling Scan SSL Connections for Mail Shield is not needed when adding the URL exclusion.


(http://i.imgur.com/qRrVlC2.png)
(http://i.imgur.com/xwNq61N.png)