Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on May 30, 2015, 04:34:30 PM

Title: Wrong malware detection / ignored by Avast
Post by: REDACTED on May 30, 2015, 04:34:30 PM: My domain is marked as malware URL since over a week. I contacted Avast several times but they seem to ignore it when you use the automatic false message.

I even sent the Scan report from virustotal.com which should really prove that the site does not have any malware on it:
https://www.virustotal.com/de/url/ba02982d96a0e926f44c3edb78a0a22bddebecd11664bc2b238c3e9debce4719/analysis/

Overal, it's extremely bad for the reputation of my site when Avast tells every user since over a week that it contains malware. So is there any way to contact Avast in a way that they finally have a look into it?
Title: Re: Wrong malware detection / ignored by Avast
Post by: Asyn on May 30, 2015, 05:26:34 PM: -> https://sitecheck.sucuri.net/results/www.hockeyarenas.net/
-> http://zulu.zscaler.com/submission/show/e4d77a3834315092ff756c40f694a18c-1432999388

You can report a possible FP here: https://www.avast.com/contact-us.php?subject=VIRUS-FILE
Title: Re: Wrong malware detection / ignored by Avast
Post by: Eddy on May 30, 2015, 05:42:29 PM: Quote
I even sent the Scan report from virustotal.com which should really prove that the site does not have any malware on it:
No it doesn't prove the does not have malware on it. VT is not scanning websites.

Problems on that ISN:
http://urlquery.net/report.php?id=1432999949827
http://urlquery.net/report.php?id=1432999899863

DNS problems:
http://dnscheck.pingdom.com/?domain=www.hockeyarenas.net

Blacklisted IP:
http://multirbl.valli.org/lookup/176.28.45.23.html

Links to blacklisted domains:
http://quttera.com/detailed_report/www.hockeyarenas.net

No security protocols supported (= vulnarable to poodle and many other attacks!):
https://www.ssllabs.com/ssltest/analyze.html?d=hockeyarenas.net
Title: Re: Wrong malware detection / ignored by Avast
Post by: REDACTED on May 30, 2015, 07:54:45 PM: Thank you for your replies. Well, the link to quattera.com helped me a lot. My domain contains a lot of links to other hockey arenas sites and one of those is on the black list - that's why my domain was no listed as well (Detected reference to blacklisted domain). I'll remove the link.

Concerning blacklisted IP...it's a server that hosts multiple domains and I'm not responsible for the other domains.
Title: Re: Wrong malware detection / ignored by Avast
Post by: Eddy on May 30, 2015, 09:17:33 PM: Quote
Concerning blacklisted IP...it's a server that hosts multiple domains and I'm not responsible for the other domains.
True, but a IP block will effect your domain as well as the others.

But the main reason for the block is that you are using afraid.org.
As long as you are using that, avast will not allow your domain:
https://forum.avast.com/index.php?topic=148018.msg1075293#msg1075293
Title: Re: Wrong malware detection / ignored by Avast
Post by: REDACTED on May 30, 2015, 09:52:36 PM: Oh, ok. Thanks a lot for the information. I'll have a look into how to change the DNS hosting in that case.