Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: jeremypoppleton on June 03, 2015, 08:04:23 PM

Title: Multiple payments taken
Post by: jeremypoppleton on June 03, 2015, 08:04:23 PM
You have taken two payments from me.I have submitted a support ticket 5 days ago and no-one has replied.

If I do not receive a refund within the next 24hrs I will contact Visa disputes and get ALL of my money back and treat your product in the same way you have treated me, by dumping it...

This has stopped me being able to pay my rent and sent my account overdrawn. Remember the film 'Falling down' with Michael Douglas ??????


Angry...... >:(
Title: Re: Multiple payments taken
Post by: Eddy on June 03, 2015, 08:08:33 PM
Information :
https://forum.avast.com/index.php?topic=154831.msg1172746#msg1172746
Title: Re: Multiple payments taken
Post by: bob3160 on June 03, 2015, 11:44:51 PM
Sorry you're having a problem.  :'(
Submit a support ticket via here https://support.avast.com/Tickets/Submit
Once you get your reply, post the Ticket # here and I'll alert a Moderator.
Title: Re: Multiple payments taken
Post by: DavidR on June 04, 2015, 01:32:11 AM
@ jeremypoppleton
If you submitted a support ticket 5 days ago as you mentioned (can you post the support ticked ID number here), rather than create a new support ticket as that could lengthen the process. They are dealt with in a first in first out, updating and or creating more tickets, jut starts the click ticking again.
Title: Re: Multiple payments taken
Post by: jeremypoppleton on June 11, 2015, 01:18:33 PM
I had a reply to my support ticket and a refund.
However this refund was for the wrong licence which has now stopped my original licence that was being renewed from working.
I now have no Internet protection at all. Can you please sort this out and re - licence this product with the original recurring payment licence.
I have replied to the ticket with the above, 3 days ago, but have had no response and I am still unprotected on-line.
Title: Re: Multiple payments taken
Post by: moroni on June 11, 2015, 02:21:27 PM
Quote from: jeremypoppleton on June 11, 2015, 01:18:33 PM
However this refund was for the wrong licence which has now stopped my original licence that was being renewed from working.


That's what I tried to explain you on my first response on 4 June. You said that the second license didn't work, and thus I refunded it... now you send me screenshots that show that you were indeed using the second license, as I originally suspected :)

I've sent you the first license again. Please re-install it following the instructions. You can also automatically get it from https://www.avast.com/resend-license-paid.php
Title: Re: Multiple payments taken
Post by: schmidthouse on June 11, 2015, 04:27:37 PM
Snip> "That's what I tried to explain you on my first response on 4 June. You said that the second license didn't work, and thus I refunded it... now you send me screenshots that show that you were indeed using the second license, as I originally suspected" :)



That has to be "time consuming"  ???