Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Clint on November 14, 2003, 09:50:33 AM
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Hi there.....
love the program but I am having problems with the update feature while logging on.
I checked and I am missing the "ashmon" file.
I am running windows XP pro on an AMD 600.
Avast 4.1.289
file version 0310-9...11-11-03
Outlook 2000
cable modem
I have uninstalled and reloaded the program and this helped for a few days but the problem is back....
The only other program that I have run lately is Ad-aware 6.0......could this have removed the ashmon file???
thanks in advance,
Clint
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No. I use Ad-Aware 6 too. Listen, try right clicking on the Avast icon ball and do a manual program update.
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I've got this problem too and neither manual updates via the tray icon nor updates from the settings menu via "Update Now..." work: after clicking just nothing happens
this is always the case and simply occured after a while of using avast. (automatic updates did work in the beginning)
I'm on version 4.1.289
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Do a search on updates in this forum. There is a thread about the time v. 289 came out that instructs to delete a couple of files and then do a manual update. that worked for me.
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Lars, please check the process list in the Task Manager. Do you see 'avast.setup' in there? If so, try to kill it, and retry the update.
Thanks
Vlk
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I've only found http://www.avast.com/forum/index.php?board=2;action=display;threadid=1696;start=msg10691#msg10691 which doesn't have instructions to delete any files and I don' want to do a complete reinstall.
I'm missing the ashmon.exe file though, only got aswmon.sys. And I've got no avast.setup process running.
When I'm trying to update via the update downloaded from the website, the updater says "already up to date" but the avast main program shows a virus database from 24.10.03.
Any more help?
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Okay, be patient. Technical or one of the Avast staff will know what to do. Technical is on all the time.
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BTW, I couldn't fine the thread I was trying to refer to either.
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So Ad-aware is not the problem...thanks....
I'll keep watching for an answer from the tech gods!!!
thanks
Clint
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Lars, please check the process list in the Task Manager. Do you see 'avast.setup' in there? If so, try to kill it, and retry the update.
Thanks
Vlk
Vlk, during an uninstallation process today this 'avast.setup' was into Task Manager and I could not finish the installation. The repair function did not work too. The change function give me the error in the picture.
What's happening? ;D
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during an uninstallation process today this 'avast.setup' was into Task Manager and I could not finish the installation. The repair function did not work too. The change function give me the error in the picture.
Please, send me your setup.log & setup.ini to setup-support at asw D0T cz
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during an uninstallation process today this 'avast.setup' was into Task Manager and I could not finish the installation. The repair function did not work too. The change function give me the error in the picture.
Please, send me your setup.log & setup.ini to setup-support at asw D0T cz
Sorry kubecj, I shut down avast.setup from Task Manager, desinstall avast and then run the Installation again. Now, repair function is working. Anyway, I'll send the files. :'(
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any news on this one?
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hi, I just got an e-mail referencing http://www.asw.cz/i_kat_207.php?lang=ENG saying that I need to reregister because my activation key I registered for "1 year ago" expires not allowiing updates anymore.
First: is this a true e-mail from avast?
Second: Is it true, the activation code is only valid 1 year? and then updates are not possible anymore?
Third: I registered some months ago (~2) not 1 year ago!!
thanks for any input, Lars
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I got the same thing today
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Oops, sorry for this guys, there was some timedate-related problem on one of our servers...
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Oops, sorry for this guys, there was some timedate-related problem on one of our servers...
I'm receiving repeated emails from forums (annoucing the same thread).
Is there any trouble with the website and emails from the forums?
For instance;
From: <webmaster@asw.cz>
X-Antivirus: avast! (VPS 5/12/2003), Inbound message
X-Antivirus-Status: Clean
A reply has been posted to a topic you are watching.
View it at ...
More replies may be posted, but you won't receive more email notifications until you read the replies
Regards,
The ALWIL Software Forums team.
I received 5 identical emails of each thread... :o
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hi, it's possible to update the databse manually via http://www.avast.com/i_idt_250.html, but where an one download program updates from?
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If you want to update the program itself offline - just download the main installer (just as when you installed it for the first time). When you run it, it will not reinstall your avast! installation, but update it instead.
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I am having the same problem as LARS - error whilst attempting to update - manual update does not work either. I recently registered and got my activation key... then a few days later got told my 1 year thingy had run out and i had to register again - and got a new key.. this new key caused problems with updating again and i still get the "ERROR WHILST ATTEMPTING TO UPDATE" message - exactly as LARS describes it :-[
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it works for me now after downloading the main installer again. The installer asks to update the program and after a system restart, the virus database update works without errors. http://www.avast.com/i_idt_1016.html is where you can get avast 4 Home
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I am having the same problem as LARS - error whilst attempting to update - manual update does not work either. I recently registered and got my activation key... then a few days later got told my 1 year thingy had run out and i had to register again - and got a new key.. this new key caused problems with updating again and i still get the "ERROR WHILST ATTEMPTING TO UPDATE" message - exactly as LARS describes it :-[
There were problems with 'date and time' on avast! servers last week. Vlk posted this answer in related forums. If everything is working now, let finish the thread ;D