Avast WEBforum

Consumer Products => Avast Cleanup => Topic started by: Ruud4 on June 04, 2015, 03:14:36 PM

Title: GrimeFighter
Post by: Ruud4 on June 04, 2015, 03:14:36 PM

On may 20, I ordered GrimeFighter and payed for it the same day.
But did not recieve my license
I had no result with telling this to Avast support by email
They send me from wall  to wall .. (we say is else in Dutch)
Avast support says we do not know your email adress but the used it on may 20....
What can I do?

Title: Re: GrimeFighter
Post by: Eddy on June 04, 2015, 04:06:19 PM

https://my.avast.com
See if your license is there.

or https://www.avast.com/find-order
login and and check the order status.

Title: Re: GrimeFighter
Post by: Ruud4 on June 04, 2015, 04:50:04 PM

No result at both websites. I payd at the account of River Digital

Title: Re: GrimeFighter
Post by: Eddy on June 04, 2015, 05:14:27 PM

Strange, it should be on one of those websites.
Best you can do is contact avast:
https://support.avast.com

Title: Re: GrimeFighter
Post by: Rednose on June 04, 2015, 05:28:46 PM

Hi Ruud :)

When you have submitted a Ticket, post your Ticket nr. here.
Because you are already struggeling from May 20, we will forward it than.

Greetz, Red.

Title: Re: GrimeFighter
Post by: Ruud4 on June 04, 2015, 08:31:08 PM

Don't know how to get that ticket.
The Avast Support Team again says the have no valid purchas with my emailaddres. Nevertheless they confirmed mij purchase in the Avast Shop (Dutch version) tot my addres!
I stop with this, no sense, feel scammed for € 19,99

Title: Re: GrimeFighter
Post by: Eddy on June 04, 2015, 08:50:45 PM

You will get the ticket number if you submit one.