Avast WEBforum

Consumer Products => Avast Account (my.avast.com) => Topic started by: REDACTED on June 07, 2015, 02:47:55 PM

Title: Cancelation walk through does not work!!!
Post by: REDACTED on June 07, 2015, 02:47:55 PM

I have been trying to cancel my auto-renew and the walk-through is useless because all I get is an error saying that my password and order number are incorrect. ALL I WANT TO DO CANCEL THE AUTO-RENEW AND DOWNGRADE BACK TO THE FREE VERSION!! WHY DO THEY HAVE TO MAKE IT SO HARD AND WHY CAN I NOT FIND MY CC INFORMATION TO TAKE IT OFF OF THE SITE? I have submitted tickets but I do not know if they are submitting because I do not get an email and the page refreshes with the information again. Is Avast trying to run off their customer base by make it impossible to get anything done?

Title: Re: Cancelation walk through does not work!!!
Post by: Eddy on June 07, 2015, 03:09:33 PM

You posted in the wrong forum.
This forum is for the https://my.avast.com website.
For help with Avast Free/Pro/IS/Premier you should post here:
https://forum.avast.com/index.php?board=2.0

To disable the auto renewal, https://www.avast.com/find-order