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Consumer Products => Avast Cleanup => Topic started by: REDACTED on June 13, 2015, 02:24:42 PM

Title: HELP - GRIMEFIGHTER HAS LOCKED UP MY PC - CANT GET PAST OPENING PAGE
Post by: REDACTED on June 13, 2015, 02:24:42 PM
Please help. I downloaded Grimefighter last night and went to bed. This morning my laptop wont work properly. It boots up and goes into grimefighter mode, tells me  HQ ABORT THIS MISSION. We cant run grimefighter on this computer. Either we cant find any active windows installations or your drives are encrypted.   And it just sticks on that screen with apicture of the grimefighter characters. I cant get into windows cant get into anything laptop has simply locked up on that page. Ive tried rebooting, shutting down, starting up laptop at least 50 times and nothing. Every time it does this. Please help.  Im petrified its broken my pc.  Help, anybody.  Please.
Title: Re: HELP - GRIMEFIGHTER HAS LOCKED UP MY PC - CANT GET PAST OPENING PAGE
Post by: Eddy on June 13, 2015, 02:41:55 PM
https://forum.avast.com/index.php?topic=53253.0
Scroll down to "If you cannot  Boot the computer" and follow the instructions.
Title: Re: HELP - GRIMEFIGHTER HAS LOCKED UP MY PC - CANT GET PAST OPENING PAGE
Post by: REDACTED on June 14, 2015, 05:33:07 PM
Please help. I downloaded Grimefighter last night and went to bed. This morning my laptop wont work properly. It boots up and goes into grimefighter mode, tells me  HQ ABORT THIS MISSION. We cant run grimefighter on this computer. Either we cant find any active windows installations or your drives are encrypted.   And it just sticks on that screen with apicture of the grimefighter characters. I cant get into windows cant get into anything laptop has simply locked up on that page. Ive tried rebooting, shutting down, starting up laptop at least 50 times and nothing. Every time it does this. Please help.  Im petrified its broken my pc.  Help, anybody.  Please.

Dell Inspiron 17 running Win 8.1 was always starting directly into GrimeFighter.  I was unable to get to  Windows.  I used the information from Ocotillo, Reply #8 on: April 15, 2015, 07:24:20 PM (https://forum.avast.com/index.php?topic=169311.msg1204703#msg1204703) to fix the problem: 

When I hit ESC immediately after turning on the power, at the bottom right appeared two choices F2 Setup? and F12 Boot Options? or vice versa.  I tried both and eventually found that F12, Boot Options, was the better choice.

It took me to the Boot Manager.  There were two options:
Grime Fighter (ST500LT012-1DG142)
Windows Boot  (ST500LT012-1DG142)
I chose the second, Windows Boot, hit Enter and was able to log in to Windows. 

Deleting Grime Fighter from Boot Up

One can remove the Grimefighter boot entry manually by getting to the command prompt in Windows and doing this:

run "bcdedit /enum firmware"

Scroll up and look for the Windows Boot Manager entry with a description of Avast! Grimefighter

There will be an identifier number for this entry, it will be a random string of numbers like {233a9f91-efd8-4771-a9c7-5f4ecc823458}

Copy or write down carefully the identifier, including the curly braces so you can re-enter it in the next command.

Scroll back down so you can run another command

To delete the Grimefighter entry run "bcdedit /delete {233a9f91-efd8-4771-a9c7-5f4ecc823458}" using the identifier you have copied for your Grimefighter entry instead of my example one, be very careful here and make sure the identifier you delete is the one for Grimefighter, double check it before hitting ENTER

Good Luck!