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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Giuseppe71 on June 14, 2015, 07:00:48 PM

Title: Avast Internet security but safezone not works
Post by: Giuseppe71 on June 14, 2015, 07:00:48 PM
I installed Internet Security but safezne non works

Intel I5 - Ram 8gb - W7 64 bit.

Help me please
Title: Re: Avast Internet security but safezone not works
Post by: schmidthouse on June 14, 2015, 08:52:23 PM
Hi
Which version of Avast Internet Security
Any other Security programs installed.
Title: Re: Avast Internet security but safezone not works
Post by: Giuseppe71 on June 14, 2015, 09:51:53 PM
Version of program is : 2015.10.2.2218

I also use Malwerbytes, but also without safezone not works.


When i open safezone, the browser no working.
Calc e notepad yes but the browser no.

I do not undestand.

I also removed avast with the cleaner in safe mode, but never.


I use free version from several year, now i am tried a version complete for 180 days obtein on sharewareonsale
Title: Re: Avast Internet security but safezone not works
Post by: mchain on June 15, 2015, 10:56:59 AM
Version of program is : 2015.10.2.2218

I also use Malwerbytes, but also without safezone not works.


When i open safezone, the browser no working.
Calc e notepad yes but the browser no.

I do not undestand.

I also removed avast with the cleaner in safe mode, but never.


I use free version from several year, now i am tried a version complete for 180 days obtein on sharewareonsale
Get fresh AIS copy from avast here:  https://www.avast.com/download-software (https://www.avast.com/download-software)
Get fresh copy of cleaner here:  https://www.avast.com/uninstall-utility (https://www.avast.com/uninstall-utility)

You meant you have the 180-day trial period version, not that you got your files from another site other than avast?  Or did you go elsewhere to get your files?  Could be important.
Title: Re: Avast Internet security but safezone not works
Post by: Giuseppe71 on June 15, 2015, 01:07:48 PM
I used this

http://sharewareonsale.com/s/avast-internet-security-giveaway-coupon-sale


I tried on 2 pc (identical)
The first with W7 32 bit is ok
The second with w7 64 bit non works.

Title: Re: Avast Internet security but safezone not works
Post by: Rednose on June 15, 2015, 02:37:28 PM
HiGiuseppe71 :)

Do you use MBAM Premium, or have you activated the trial ( in the past ) ?

Greetz, Red.
Title: Re: Avast Internet security but safezone not works
Post by: schmidthouse on June 15, 2015, 05:06:41 PM
Version of program is : 2015.10.2.2218

I also use Malwerbytes, but also without safezone not works.


When i open safezone, the browser no working.
Calc e notepad yes but the browser no.

I do not undestand.

I also removed avast with the cleaner in safe mode, but never.


I use free version from several year, now i am tried a version complete for 180 days obtein on sharewareonsale

There is a known conflict on some OS Configurations between Malwarebytes Premium running realtime (services running in the background) and Avast SafeZone.
On my xpSP4 I use/have Malwarebytes Premium Version installed but do not have it starting up with Windows. I also have all tasks in the "shedules" tab removed. Also make sure no  MBAM service is running via Task manager.
Reboot and RESET your SafeZone.
This may resolve your issue.  :)

Rednose may also have information the could help.
Title: Re: Avast Internet security but safezone not works
Post by: Rednose on June 15, 2015, 05:18:33 PM
Rednose may also have information the could help.

Not really :P

We can not solve this bug.
Exclusions https://forum.avast.com/index.php?topic=169096.msg1201856#msg1201856 followed by a reset of SafeZone sometimes help, but most of the time not.
I am just impatiently waiting for the new and rewritten Sandbox and SafeZone.

Greetz, Red.
Title: Re: Avast Internet security but safezone not works
Post by: schmidthouse on June 15, 2015, 05:27:49 PM
Rednose may also have information the could help.

Not really :P

We can not solve this bug.
Exclusions https://forum.avast.com/index.php?topic=169096.msg1201856#msg1201856 followed by a reset of SafeZone sometimes help, but most of the time not.
I am just impatiently waiting for the new and rewritten Sandbox and SafeZone.

Greetz, Red.

Agreed.
Hopefully SafeZone will be a far more reliable/consistent module in the R3 release. :)
Title: Re: Avast Internet security but safezone not works
Post by: mchain on June 16, 2015, 07:12:42 AM
Right there on the site is a restriction in place to installing more than one copy for the same user --  which is likely why your second copy does not work as it should.

Site does not state it is an avast certified reseller.  It appears to be an ecommerce-based reseller. 

See attached below for Terms and Conditions posted at the website. 

Copy may even be limited only to a 180-day trial license, no standard user license may be available at the end of the trial period.

I'd steer clear of this offer as it seems not be trustworthy and may even have hidden unknown code embedded within it. 

Remember, an antivirus program is one of the most powerful stand-alone programs one can install on a system, so it has have extreme integrity and be proficient and trustworthy at the same time.

@@@@@

Always get your files, free or paid, at the vendor's site only.
Title: Re: Avast Internet security but safezone not works
Post by: bob3160 on June 16, 2015, 06:04:34 PM
"Always get your files, free or paid, at the vendor's site only."
I would also always use the custom install not the default when installing a new program.
Title: Re: Avast Internet security but safezone not works
Post by: Rednose on June 18, 2015, 01:45:50 PM
The official answer from Avast is, that the 180 day extended trial of Avast Internet Security 2015 is not an Avast authorized offer, nor do they have a partnership with websites offering it.

Greetz, Red.
Title: Re: Avast Internet security but safezone not works
Post by: Rednose on June 18, 2015, 03:57:42 PM
Bob :)

I have seen that post, but it is in a forum section that is not available for everyone ;)

Greetz, Red.
Title: Re: Avast Internet security but safezone not works
Post by: bob3160 on June 18, 2015, 04:37:12 PM
Bob :)

I have seen that post, but it is in a forum section that is not available for everyone ;)

Greetz, Red.
You are correct. :)
Here is a reply from Avast that's not as precise:
https://forum.avast.com/index.php?topic=172227.msg1224440#msg1224440 (https://forum.avast.com/index.php?topic=172227.msg1224440#msg1224440)
Title: Re: Avast Internet security but safezone not works
Post by: mchain on June 18, 2015, 08:56:33 PM
I see where in the link provided above that this version of avast would not be supported by avast.  Which is why I snipped out the terms and conditions above; there it says no free support and does not mention an user license available for purchase.

So the customer could be facing a double-whammy: