Avast WEBforum
Business Products => Archive (Legacy) => Avast Business => Avast Endpoint Protection => Topic started by: REDACTED on June 16, 2015, 02:35:58 PM
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Hello, Just recently we started having issues with avast connecting to host: rh.ara.avast.com. We are unable to use the remote assistance feature, also, we had a user that had two viruses on her machine and we were unable to quarantine them because of the same issue. We have tried rebooted, and reinstalling the client.
Pop-up received while trying to Allow Remote Control
"Connecting to host: rh.ara.avast.com
A local error occured: Unable to connect to the
Remote Assistance server!
Session has been terminated with an error."
from C:\ProgramData\AVAST Software\Avast\log\aralog.log
2015-06-16 07:53:02,382: [ARA_DLL] INFO - Wks: WKSServer ARAWksBase::ThreadProcedure - entry point
2015-06-16 07:53:02,682: [ARA_DLL] ERROR - ARASSLSocket::VerifyPeerCertificate - Verification of the peer certificate failed,
2015-06-16 07:53:02,682: [ARA_DLL] ERROR - Wks: WKSServer - ARAWksBase::DoError - Local error 0x1000e occurs
2015-06-16 07:53:02,682: [ARA_DLL] INFO - Wks: WKSServer - The session has been teminated
2015-06-16 07:53:02,682: [ARA_DLL] INFO - External Abort of Current Session is requested
2015-06-16 07:53:02,682: [ARA_DLL] WARN - StopStandaloneServer: Server is already stopped
Any help is greatly appreciated.
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I appear to be having the exact same problem. The very odd thing I found is that a computer on our network that had an expired license was able to connect to the server but as soon as I updated its license it lost the ability to connect.
I was really hoping to be able to use this feature to work on computers in our remote office with out having to purchase other tools or drive 4 hours.
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We have the same issue and it has been a pain.
Basically, we were told the following: https://forum.avast.com/index.php?topic=166028.msg1189787#msg1189787