Avast WEBforum

Other => General Topics => Topic started by: REDACTED on June 18, 2015, 06:21:48 PM

Title: Trying to cancel auto-renew, but Avast is saying my email is invalid
Post by: REDACTED on June 18, 2015, 06:21:48 PM

I finally figured out how to cancel auto-renew, but when I'm on the findmyorderstore site and I enter my email I get a "enter valid email address" message. My email is valid. It's the same exact one my Avast account is registered under. How can I rectify this? I want to cancel auto-renew and now it seems like I can't.

Title: Re: Trying to cancel auto-renew, but Avast is saying my email is invalid
Post by: Asyn on June 18, 2015, 06:27:48 PM

Submit a ticket: https://support.avast.com/Tickets/Submit

Title: Re: Trying to cancel auto-renew, but Avast is saying my email is invalid
Post by: moroni on June 18, 2015, 07:13:22 PM

Quote from: monotoonz on June 18, 2015, 06:21:48 PM

I finally figured out how to cancel auto-renew, but when I'm on the findmyorderstore site and I enter my email I get a "enter valid email address" message. My email is valid. It's the same exact one my Avast account is registered under. How can I rectify this? I want to cancel auto-renew and now it seems like I can't.

Hi monotoonz!

Try on https://www.avast.com/find-order instead :)

Title: Re: Trying to cancel auto-renew, but Avast is saying my email is invalid
Post by: REDACTED on June 19, 2015, 01:44:43 AM

 moroni, that worked perfectly! thanks so much :D