Avast WEBforum

Consumer Products => Avast Cleanup => Topic started by: REDACTED on June 28, 2015, 02:42:09 AM

Title: my pc is stuck on one screen after my first scan and wont do nothing. now tthey
Post by: REDACTED on June 28, 2015, 02:42:09 AM

I paid for their service. After doing performance scan it locked my computer. When i called support they immediately asked for more money. When i said no they hang up. This is a scam.

Title: Re: my pc is stuck on one screen after my first scan and wont do nothing. now tthey
Post by: Asyn on June 28, 2015, 06:56:23 AM

Quote from: cn4kids on June 28, 2015, 02:42:09 AM

1. I paid for their service. After doing performance scan it locked my computer.
2. When i called support they immediately asked for more money. When i said no they hang up. This is a scam.

1. Submit a ticket: https://support.avast.com/Tickets/Submit
2. Report your experience to Vojta Nekvapil: nekvapil[at]avast.com (3rd Party Support Manager)

Title: Re: my pc is stuck on one screen after my first scan and wont do nothing. now tthey
Post by: Eddy on June 28, 2015, 07:19:45 AM

https://forum.avast.com/index.php?topic=53253.0

Scroll down to "If you cannot  Boot the computer".
After creating the bootable device, boot from it.
Open a command prompt and run: chkdsk /r

If that doesn't solve the problem, attach the log files here.