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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: rondoc on November 07, 2005, 06:53:56 AM

Title: updaTE NOT CONNECTING!
Post by: rondoc on November 07, 2005, 06:53:56 AM

Just installed Avast! for home sue. Cannot get it to update the virus definitions. It keeps saying " cannot connect to server"
What's up. Also had problem getting IE6 to connect to anything after installing Avast! Somehow managed to get over this but unable to update vuris defs is a no-no! Help anyone??

Title: Re: updaTE NOT CONNECTING!
Post by: galooma on November 07, 2005, 08:28:23 AM

hi and welcome,
do you have a firewall installed and if so have you given Avast! the permissions it requires?
see slide 3 permissions include avast setup  which is the updating module
http://forum.avast.com/index.php?topic=17020.0

Title: Re: updaTE NOT CONNECTING!
Post by: rondoc on November 07, 2005, 07:31:07 PM

I have no firewall  installed. I do use a linksys router but connecting directly to the cable modem gave same result. IE6 works fine and so does pegasus email program. Any ideas to try please as without updating the Avast is no help to me.

Title: Re: updaTE NOT CONNECTING!
Post by: Lisandro on November 07, 2005, 09:47:59 PM

Rondoc, did you ever used the Professional version of avast? And the Trial?
Are you with Home (free) now?

If you double click the setup.exe file that you've downloaded, what do you get?

Title: Re: updaTE NOT CONNECTING!
Post by: rondoc on November 08, 2005, 11:24:50 PM

I now cannot use my email prgram , it will nether allow incoming or for me to send email, When trying to send email I get this:
>> 0082 421  Cannot connect to SMTP server 68.6.19.4 (68.6.19.4:25), connect error 10061
<< 0011 EHLO rons
7: Socket read error 2745.
I thought that Avista would be a great prgm but it seems to be difficult to get it to just work! I am using winXP home edition.
Any ideas please I am not ready to give up yet....

Title: Re: updaTE NOT CONNECTING!
Post by: galooma on November 09, 2005, 12:33:02 AM

to get a handle on exactly how you have got to where your`e at
 We need to know what OS you have and what hardware you are working through.
You mention a router and a modem
 Avast installs differently for win xp than it does for win 98.
If you still have the installation download for Avast! on your system then keep it handy as we might need to use it again.
Are you on dial up , cable or adsl?

Title: Re: updaTE NOT CONNECTING!
Post by: Lisandro on November 09, 2005, 01:03:39 AM

Quote from: rondoc on November 08, 2005, 11:24:50 PM

Any ideas please I am not ready to give up yet....

Any answers to my questions?  ::)