Avast WEBforum

Other => General Topics => Topic started by: REDACTED on July 03, 2015, 02:42:20 AM

Title: subscription
Post by: REDACTED on July 03, 2015, 02:42:20 AM

I just purchased Avast 2015 the other night.   I am going through the options for use and I get to something called grimefighters.   Then I get a screen that asks for more money and that I don't have a subscription.  Seems like if something wasn't included Avast should have been upfront on the purchase screen and said so. 

I'm not a happy camper.

Title: Re: subscription
Post by: Eddy on July 03, 2015, 03:21:35 AM

And besides that you haven't informed yourself before buying, the problem is... ?

Title: Re: subscription
Post by: bob3160 on July 03, 2015, 02:00:08 PM

Quote from: win4570 on July 03, 2015, 02:42:20 AM

I just purchased Avast 2015 the other night.   I am going through the options for use and I get to something called grimefighters.   Then I get a screen that asks for more money and that I don't have a subscription.  Seems like if something wasn't included Avast should have been upfront on the purchase screen and said so. 

I'm not a happy camper.

Welcome to the forum.:)
(http://www.screencast-o-matic.com/screenshots/u/Lh/1435924477028-20720.png)
This is from the avast.com website. As you'll notice Grimefighter isn't part of what you purchased. A trial is included and if you like it, you may purchase the product.
The download also includes a trial of Avast Secure Line. Again, it's not included and needs to be purchased if you want that product.
During the installation, you could have selected not to install either of these trials.
At this time using Program and Features > select Avast > Select Change and uncheck any of the features or trials you don't want.
Hope that helps.