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Business Products => Archive (Legacy) => Avast Business => Avast Server Protection => Topic started by: Excelsior One on November 10, 2005, 11:35:47 AM

Title: Cant detect AMS server to log in
Post by: Excelsior One on November 10, 2005, 11:35:47 AM

Hi all

Ive had a look through others post and cant seem to find a answer to this problem.

After installation of SBS version and the ADNM with MSDE console, the login window doesn't detect any servers. I have followed the installation manual which tells me to run the setup again but leaving the "management server" unchecked. 

Anyone have any ideas on this one

Thanks in advance

Title: Re: Cant detect AMS server to log in
Post by: Vlk on November 10, 2005, 01:06:01 PM

Can you log in if you specify the name (or IP address) of the server manually?

Title: Re: Cant detect AMS server to log in
Post by: Excelsior One on November 10, 2005, 01:08:05 PM

Hi

No it doest dectect maually, and doesnt find the server when specified with IP address, and nothing in the drop down menu

Title: Re: Cant detect AMS server to log in
Post by: Vlk on November 10, 2005, 01:09:40 PM

I'm not talking about the detect feature now, I'm talking about the log on.
The detect button only fills in the drop down list. You don't have to use it - you can type in the name of the server manually (together with username/password) and that's what I'm asking you to do...


Thanks
Vlk

Title: Re: Cant detect AMS server to log in
Post by: Excelsior One on November 10, 2005, 01:10:25 PM

Yes I understand, ive tried that, it doesnt work either

Title: Re: Cant detect AMS server to log in
Post by: Vlk on November 10, 2005, 01:13:01 PM

Is the "avast Management Server" service running? (Administrative Tools -> Services). If not, can you start it? If no, what error message + are there any "red" entries in the Antivirus category of the Windows event log?


Thanks
Vlk

Title: Re: Cant detect AMS server to log in
Post by: Excelsior One on November 10, 2005, 01:18:00 PM

No the service wasnt started, when I attempt to start it, the message returned is "Could not start service on local computer. Error 2 the system cannot find the file specified"

Title: Re: Cant detect AMS server to log in
Post by: Vlk on November 10, 2005, 01:51:31 PM

Uh, error 2 (file not found)?? :o

Did the installation complete successfully?

Can you check the folder where you installed the program (usually C:\Program Files\ALWIL Software\Management Tools) if there's the file avEngine.exe?


Thanks

Title: Re: Cant detect AMS server to log in
Post by: Excelsior One on November 10, 2005, 02:27:43 PM

that file wasnt present, but a lot of others were so I removed the installation, on reinstallation of the software, im getting a new error,

10.11.2005 13:23:31 general: Started: 10.11.2005, 13:23:31
10.11.2005 13:23:31 general: Running setup_av_mgm-17a (378)
10.11.2005 13:23:31 system: Operating system: Windows2003 ver 5.2, build 3790, sp 0.0 SERVER
10.11.2005 13:23:31 system: Windows Net User: ESSENTIALCUISIN\Administrator
10.11.2005 13:23:31 general: Cmdline: /sfx /sfxstorage "C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\_av_sfx.tm~a05224"  /srcpath "C:\Documents and Settings\Administrator\Desktop"
10.11.2005 13:23:31 general: Old version: 17a (378)
10.11.2005 13:23:31 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
10.11.2005 13:23:31 internet: SYNCER: Type: use IE settings
10.11.2005 13:23:31 internet: SYNCER: Auth: another authentication, use WinInet
10.11.2005 13:23:31 general: Old version: 17a (378)
10.11.2005 13:23:32 general: GUID: 39326a81-0de0-4502-9412-68b40ad87442
10.11.2005 13:23:32 general: SelectCurrent: selected server 'tmp sfx storage' from 'sfx'
10.11.2005 13:23:32 package: Load C:\Program Files\Alwil Software\Management Tools\Setup\prod-av_mgm.vpu
10.11.2005 13:23:36 system: Error removing database: 0x0000a410.

any help on this please

Thanks in advance

Title: Re: Cant detect AMS server to log in
Post by: Vlk on November 10, 2005, 02:37:08 PM

That is during uninstall, right? You don't have to worry about that (MSDE sometimes fails to delete the DB but the new install shouldn't have a problem with that).


BTW instead of making uninstall/reinstall, you could simply do a "repair" of the installation (Control Panel -> Add/Remove  Programs -> Avast Management Tools -> Change/Remove -> Repair).


Thanks
Vlk

Title: Re: Cant detect AMS server to log in
Post by: Excelsior One on November 11, 2005, 12:28:37 PM

reinstall solved the issue thanks for the help