Avast WEBforum

Consumer Products => Avast Cleanup => Topic started by: REDACTED on July 10, 2015, 07:06:16 PM

Title: Stuck at Black Screen After Requested Restart By Grimefighter
Post by: REDACTED on July 10, 2015, 07:06:16 PM
So, my avast tells me I have an active license for Grimefighter and then Grimefighter tells me that in order to do its job it needs me to restart my computer.  Funny thing is that when I restart my computer I get stuck at a black screen and have to improperly shut down my computer.  Found this forum after manhandling my computer 5 times.  Clearly I am not the first to have this problem.

Refund my purchase.
Title: Re: Stuck at Black Screen After Requested Restart By Grimefighter
Post by: Eddy on July 10, 2015, 07:25:32 PM
If you want a refund, you need to submit a ticket with the request.
https://support.avast.com
Title: Re: Stuck at Black Screen After Requested Restart By Grimefighter
Post by: schmidthouse on July 10, 2015, 07:28:04 PM
No you're not the first/
Grimefighter doesn't work on some systems under certain conditions.

You can Submit a Ticket: https://support.avast.com (https://support.avast.com)
Explain your issue in detail, or Request a Refund.

Edit: Also after submitted, please have patience as resolution can take 7-10 Business Days.