Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on July 14, 2015, 12:41:08 AM
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Can anyone tell me how to email someone in Avast? Not a technical problem - software working well. Just an 'issue' I had on the phone yesterday with a support 'expert'. I cant find anywhere to contact them apart from logging a technical problem (which I don't have).
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Hi rodeotto, welcome to the forum :)
Can you elaborate on this ?
I don't recommend to call the third party phone support from Avast, as they can ( and most likely will ) charge you for their help.
If you have a problem, we can help you too here ( and better ) free of charge.
Greetz, Red.
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Avast support https://support.avast.com/
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Thanks for the quick response - I'm impressed. :-)
I purchased another Avast license the other day (for a new laptop), but I didn't receive the license file to activate it. I managed to find the order online and found the license key, but then I couldn't work out how to apply it. I rang their support line, and to cut a long story short, he told me that my laptop was running very slow (it wasn't), and that it had logged some "serious errors" in just the few weeks since I purchased it (the laptop). And yes, as you said, they then wanted me to purchase a 12 month support package ($200), or for a one off $140) they could 'fix' the problem. If it wasn't me calling them, I would have thought that I was talking to a scammer!!!! The 'expert' was extremely persistent despite what I was saying. I finally lost my cool, told him what I thought, and hung up. He called back straight away, and kept going on at me. In the end, he said 'good luck, you'll need it". He said that Avast was conflicting with Windows Defender and leaving my laptop susceptible to hackers, and that if I didn't do something immediately, well, he couldn't guarantee anything.
In the end, I uninstalled the existing Avast, reinstalled, and was able to put the license key in. It's all working fine now. I wanted to email them to complain about the treatment I received from their 'technical expert'. More to vent my frustration than anything else. I never had any problems with the software and am happy with it - just not their technical 'support'.
Thanks for allowing me to let it all out on here. :-)
Rod
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Hi Rod :)
To be honnest : I am not surprised by your story.
Please email your complaint to Vojta Nekvapil - nekvapil[at]avast[dot]com (3rd Party Support Manager) with a link to this topic.
Greetz, Red.
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Thanks Red
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You're welcome :)
Greetz, Red.
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Can anyone tell me how to email someone in Avast? Not a technical problem - software working well. Just an 'issue' I had on the phone yesterday with a support 'expert'. I cant find anywhere to contact them apart from logging a technical problem (which I don't have).
Hello Rod,
I received your email. Please create a ticket on support.avast.com all phone support and customer service requests go to responsible supervisor in phone support team.
Thank you in advance
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http://www.petitions24.com/avast_phone_support