Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: wigg on November 12, 2005, 08:21:08 PM

Title: I-tunes conflicts
Post by: wigg on November 12, 2005, 08:21:08 PM

I hope this hasn't been covered somewhere and I've missed it, but my Avast 4.6 home edition seems to cause I-tunes to stop for a few seconds about 10 seconds into each song it plays. At that point the ashserv.exc file is running, taking almost all CPU activity. Is there something I can tweak to solve the problem?

Title: Re: I-tunes conflicts
Post by: Lisandro on November 12, 2005, 08:42:00 PM

Quote from: wigg on November 12, 2005, 08:21:08 PM

Is there something I can tweak to solve the problem?

Exclude these files from on-access scanning.
Left click the 'a' blue icon, click on the Standard Shield provider icon at left and then Customize.
Go to Advanced tab and click on Add button...

Title: Re: I-tunes conflicts
Post by: wigg on November 12, 2005, 09:08:17 PM

Sorry in advance for my lack of tech savvy...
I added
C:\Program Files\iTunes\itunes.exe
 to the exclusions, but I still get the same interruption. I'm guessing I'm missing something simple...

Title: Re: I-tunes conflicts
Post by: DavidR on November 12, 2005, 09:24:35 PM

What is it scanning?
If it is not itunes.exe (which I doubt), then there is little point in excluding it.

You haven't said what your standard shield settings are, I suspect High, try lowering it to Normal and see if that stops scanning media files (if that is infact what it is scanning).

Also are you sure that it is the standard shield that is scanning the files and not web shield or another resident scanner?

Title: Re: I-tunes conflicts
Post by: Lisandro on November 12, 2005, 09:30:43 PM

Quote from: wigg on November 12, 2005, 09:08:17 PM

Sorry in advance for my lack of tech savvy...
I added C:\Program Files\iTunes\itunes.exe to the exclusions

Maybe the media files...

Title: Re: I-tunes conflicts
Post by: wigg on November 12, 2005, 09:43:22 PM

Reducing standard shield setting to Normal from High stopped the glitch.
Thanks for the help!

Title: Re: I-tunes conflicts
Post by: DavidR on November 12, 2005, 09:53:49 PM

Not a glitch, the Normal setting is the default setting in Standard Shield, increasing the level of protection may slow performance, always a compromise.

Welcome to the forums.