Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Be Secure on July 15, 2015, 06:20:32 AM

Title: Avast Virus Lab
Post by: Be Secure on July 15, 2015, 06:20:32 AM

How Can i send virus samples to avast!? I try the Avast Virus Lab.It was very slow to reply.Pls tell me alternative way to submit.Oh! i also try virus chest and get frustrated.Avast! is very slow on act to the new unknown viruses:(

Title: Re: Avast Virus Lab
Post by: Staticguy on July 15, 2015, 08:36:17 AM

Email: virus at avast dot com
Subject line: "False Positive"
File attachment: Zip the file and password protect it as "infected" (without quotes). If you submit it via avast gui the file will be submitted after the next vps update/streaming update. Once Avast gets the file, they will have to analysis the file first. You can also send samples via Avast Support by support ticket.

Title: Re: Avast Virus Lab
Post by: Milos on July 15, 2015, 09:11:12 AM

Hello,
for new virus samples don't put "False positive" to email subject, but "undetected malware". Or use https://support.avast.com/ -> Avast Virus Lab.

Milos

Title: Re: Avast Virus Lab
Post by: stibi on July 15, 2015, 10:30:50 AM

I prefer to test malware at Virustotal or Jotti.