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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Beta - Avast => Topic started by: REDACTED on July 18, 2015, 09:37:41 PM

Title: ngvss.sys causing blue screen
Post by: REDACTED on July 18, 2015, 09:37:41 PM

I booted my computer after installing Windows Updates the previous night. I installed (KB3072633)

I was greeted to a blue screen. It was reported as K_MODE EXCEPTION NOT HANDLED (ngvss.sys). So somehow the NG Snapshot Driver caused my system to blue screen.

I am running Windows 8.1 . Avast version 10.0.2223


Any explanation would be appreciated.

Title: Re: ngvss.sys causing blue screen
Post by: Asyn on July 19, 2015, 07:24:57 AM

Follow instructions: https://www.avast.com/faq.php?article=AVKB33#artTitle

Title: Re: ngvss.sys causing blue screen
Post by: REDACTED on July 20, 2015, 11:10:29 AM

Mesmo problema no Windows Vista desde a semana passada... :-(

Title: Re: ngvss.sys causing blue screen
Post by: Asyn on July 20, 2015, 11:11:30 AM

Please post English here, else use the forum section for your language.
-> https://forum.avast.com/index.php?board=21.0