Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on July 23, 2015, 02:17:35 PM

Title: instup.exe (code 0x3)
Post by: REDACTED on July 23, 2015, 02:17:35 PM
Hello everyone,

i have some problems with repairing/reinstalling Avast (free). Not sure if it was caused with latest windows or avast program udate, but my PC froze yesterday two times by streaming online videos - had to do hard reset. So i decided to use older restore point of windows. I don´t know if that helped to the original problem :) But the main thing is, avast stoped working. I have tried nearly everything, nothing helped.

Another restor points
Repair/uninstall in cotrol panel - do nothing
avastclear.exe - gave mi this: The stub cannot run installer/updater executable 'C:\Program Files\AVAST Software\Avast\setup\Sfx\instup.exe' (code 0x3)

I red here about same problem, so I ran FRST, my logs are uploaded with this message.

Could anyone write the Fixlist for me?

Thank you very much a sorry for my english
Zdenek
Title: Re: instup.exe (code 0x3)
Post by: essexboy on July 23, 2015, 03:46:26 PM
If possible then open Avast GUI and in settings > troubleshooting disable self defence

If this is not possible then run the following fix from safe mode

CAUTION :  This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 
Quote
CreateRestorePoint:
HKLM\...\Run: [AvastUI.exe] => C:\Program Files\AVAST Software\Avast\AvastUI.exe [5515496 2015-05-11] (Avast Software s.r.o.)
ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} => C:\Program Files\AVAST Software\Avast\ashShell.dll [2015-04-25] (Avast Software s.r.o.)
BHO: avast! Online Security -> {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} -> C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll [2015-03-23] (Avast Software s.r.o.)
FF Extension: Avast Online Security - C:\Program Files\AVAST Software\Avast\WebRep\FF [2012-06-15]
CHR HKLM\...\Chrome\Extension: [gomekmidlodglbbmalcneegieacbdmki] - C:\Program Files\AVAST Software\Avast\WebRep\Chrome\aswWebRepChrome.crx [2015-03-23]
S2 avast! Antivirus; C:\Program Files\AVAST Software\Avast\AvastSvc.exe [343336 2015-04-25] (Avast Software s.r.o.)
S3 AvastVBoxSvc; C:\Program Files\AVAST Software\Avast\ng\vbox\AvastVBoxSVC.exe [3207800 2015-04-25] (Avast Software)
R2 aswHwid; C:\Windows\system32\drivers\aswHwid.sys [24144 2015-04-25] ()
R2 aswMonFlt; C:\Windows\system32\drivers\aswMonFlt.sys [74976 2015-04-25] (Avast Software s.r.o.)
R1 AswRdr; C:\Windows\system32\drivers\aswRdr.sys [55200 2015-04-25] (Avast Software s.r.o.)
R0 aswRvrt; C:\Windows\system32\Drivers\aswRvrt.sys [49904 2015-04-25] ()
R1 aswSnx; C:\Windows\system32\drivers\aswSnx.sys [787760 2015-04-25] (Avast Software s.r.o.)
R1 aswSP; C:\Windows\system32\drivers\aswSP.sys [428120 2015-06-27] (Avast Software s.r.o.)
R1 aswTdi; C:\Windows\system32\drivers\aswTdi.sys [57888 2015-04-25] (Avast Software s.r.o.)
R0 aswVmm; C:\Windows\system32\Drivers\aswVmm.sys [209048 2015-04-25] ()
R2 VBoxAswDrv; C:\Program Files\AVAST Software\Avast\ng\vbox\VBoxAswDrv.sys [220752 2015-04-25] (Avast Software)
2015-07-05 02:32 - 2015-07-05 02:32 - 00000000 ____D C:\ProgramData\Microsoft\Windows\Start Menu\Programs\AVAST Software
2015-07-05 02:30 - 2015-04-25 12:39 - 00291312 _____ (Avast Software s.r.o.) C:\Windows\system32\aswBoot.exe
2015-07-23 10:47 - 2014-11-18 10:34 - 00000000 ____D C:\Windows\system32\vbox
AV: avast! Antivirus (Disabled - Up to date) {17AD7D40-BA12-9C46-7131-94903A54AD8B}
AS: avast! Antivirus (Disabled - Up to date) {ACCC9CA4-9C28-93C8-4B81-AFE241D3E736}
Task: {73DB3B84-0974-44CB-96D1-0DA525C10E70} - System32\Tasks\avast! Emergency Update => C:\Program Files\AVAST Software\Avast\AvastEmUpdate.exe [2015-07-05] (Avast Software s.r.o.)
Task: {97888E71-4A84-404F-8322-9F12D3EE1054} - System32\Tasks\{4B6713CF-D969-453E-B826-A43987C650D9} => pcalua.exe -a "C:\Program Files\AVAST Software\Avast\Setup\Instup.exe" -c /control_panel /instop:uninstall
C:\Program Files\AVAST Software
RemoveProxy:
EmptyTemp:
CMD: bitsadmin /reset /allusers

 
Save this as fixlist.txt, in the same location as FRST.exe
(https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG)
Run FRST and press Fix
On completion a log will be generated please post that


THEN

Download Avast Uninstall Utility (http://www.avast.com/en-gb/uninstall-utility) to your Desktop.
Download the correct version of Avast 
Avast Free (http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe)
Avast Pro (http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe)
Avast Internet Security (http://files.avast.com/iavs9x/avast_internet_security_setup.exe)
Avast Premier (http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe)
Disconnect from the net

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Title: Re: instup.exe (code 0x3)
Post by: REDACTED on July 23, 2015, 06:03:36 PM
Thank you essexboy, it worked, avast reinstalled, perfect  ;D

Only to the original problmem, could it be a virus or somethnig wrong in Vista, with that crash by video streaming?
For example youtube, last 1-2 month, when watching CPU is on 100% and the video is "skipping" and yesterday PC two times colapsed. Never happened before. So I blamed avast, but it seems to be the problem somewhere els.

I tryed ccleaner, adwcleaner, but ther is no difference.

On more thing, when PC is still, CPU is skipping from 0 to 10% every 5 second... :(
I connected it to this process: WmiPrvSE.exe  -   NETWORK SERVICE  -  WMI Provider Host

But here my skills ends :/  I am suspicious of net framework and task manager, but thats all.

If you have any suggestions, I would be happy  :)
Thank you for your help.

Zdenek

PS: fixlog attached
Title: Re: instup.exe (code 0x3)
Post by: essexboy on July 23, 2015, 06:35:10 PM
It is Vista I am afraid apart from XP and 7 the interim windows were prone to crashing or just generally misbehaving.  There was no malware evident on the system

WMI is a known high CPU problem for Vista and 7
Title: Re: instup.exe (code 0x3)
Post by: REDACTED on July 23, 2015, 06:47:18 PM
OK thanks :) I understand, when it si going to be worse, just to do new windows installation...  :D I was thinking about malwarebytes could help, but as you say, probably not.

Last thing, I see on my disk folder of the FRST with Quarantine, where the rest of the original avast is. Can I try to delete it and the FRST too? It is 0,5 Gb...

Zdenek
Title: Re: instup.exe (code 0x3)
Post by: essexboy on July 23, 2015, 06:48:59 PM
Nope let me remove them :)


Remove tools

Download and run Delfix (http://www.bleepingcomputer.com/download/delfix/)
Select the options as shown
(https://dl.dropboxusercontent.com/u/73555776/delfix.JPG)
Title: Re: instup.exe (code 0x3)
Post by: REDACTED on July 23, 2015, 07:01:45 PM
Ok, done. Thanks again and have a nice day.

Zdenek
Title: Re: instup.exe (code 0x3)
Post by: REDACTED on January 14, 2016, 02:34:13 PM
Hello,

I need your help because my PC do the same problem with repairing/reinstalling Avast Free. Do that problem after upgrade from Windows 7 to Windows 10.

Please help me!

Quote from: zkriz1 on July 23, 2015, 02:17:35 PM
Hello everyone,

i have some problems with repairing/reinstalling Avast (free). Not sure if it was caused with latest windows or avast program udate, but my PC froze yesterday two times by streaming online videos - had to do hard reset. So i decided to use older restore point of windows. I don´t know if that helped to the original problem :) But the main thing is, avast stoped working. I have tried nearly everything, nothing helped.

Another restor points
Repair/uninstall in cotrol panel - do nothing
avastclear.exe - gave mi this: The stub cannot run installer/updater executable 'C:\Program Files\AVAST Software\Avast\setup\Sfx\instup.exe' (code 0x3)

I red here about same problem, so I ran FRST, my logs are uploaded with this message.

Could anyone write the Fixlist for me?

Thank you very much a sorry for my english
Zdenek
Title: Re: instup.exe (code 0x3)
Post by: essexboy on January 14, 2016, 03:05:20 PM
If you have upgraded to windows 10 then

Download Avast Uninstall Utility (http://www.avast.com/en-gb/uninstall-utility) to your Desktop.
Download the correct version of Avast 
Avast Free (http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe)
Avast Pro (http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe)
Avast Internet Security (http://files.avast.com/iavs9x/avast_internet_security_setup.exe)
Avast Premier (http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe)
Disconnect from the net
Uninstall Avast via control panel

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