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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on July 25, 2015, 10:48:26 PM

Title: Thunderbird problem after update 22 July 2015
Post by: REDACTED on July 25, 2015, 10:48:26 PM

Hi,

Many users have problem with Thunderbird 38.1.0.5666 (APPCRASH) , after updating Avast! (22 July 2015).
Thunderbird run/work only in Safe Mode.

Maybe anyone have any idea?

OS: Windows 7 Pro.

Title: Re: Thunderbird problem after update 22 July 2015
Post by: REDACTED on July 25, 2015, 11:18:38 PM

Additional information about problem:

Quote

Problem Signature:
Problem Event Name: APPCRASH
Application Name: thunderbird.exe
Application Version: 38.1.0.5666
Application Timestamp: 559c1ed7
Fault Module Name: StackHash_3bff
Fault Module version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c000041d
Exception Offset: 77cbdae1
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1049
Additional Information 1: 3bff
Additional Information 2: 3bff1886deb6f4ff3fa25ca2f7a3da07
Additional Information 3: 183d
Additional Information 4: 183d1f5ef592cac463d0177ff1e9ca95

Title: Re: Thunderbird problem after update 22 July 2015
Post by: REDACTED on July 26, 2015, 04:20:33 PM

To Resolve a problem -> only uninstalling Avast Free AntiVirus v.10.3.2223!!

Title: Re: Thunderbird problem after update 22 July 2015
Post by: ItsAllGoodMan on July 26, 2015, 09:17:32 PM

I'm using Thunderbird 38.1.0.5666 on Windows 7 Professional (32-bit), and I have not had any problems with Mozilla Thunderbird crashing.

However, I chose not to install all of the extras offered when Thunderbird was going through setup.  Unfortunately, I do not remember exactly what those items were... chat... calendar?  I also have Mozilla Maintenance Service disabled and update the program manually through the About->Check for Updates button.

I also did the same thing with Avast! and only have the minimum installed (not all of the extra features offered during setup).

If Thunderbird only works in Safe Mode, you have to find out all the things that aren't being loaded... then go one by one to see what additional features are causing the program to crash.

The problem might not completely be with Avast! but with Thunderbird.  You had mentioned uninstalling Avast! and getting Thunderbird to work.  Try disabling Avast! to see if that makes any difference.  You can also try disabling each of the Avast! components (go to the Active Components section in the settings) to see if that makes any difference.

Title: Re: Thunderbird problem after update 22 July 2015
Post by: REDACTED on July 26, 2015, 09:32:25 PM

Maybe this problem can be reproduced only in x64 OS.

Title: Re: Thunderbird problem after update 22 July 2015
Post by: MartinZ on July 28, 2015, 10:31:54 AM

Hi SQ,

Do you use Win XP SP2?

Solution is to disable the SSL Scanning for Mail shield via Settings->Active protection->Mail Shield->Customize->SSL Scanning.

Hope it hepls

Martin

Title: Re: Thunderbird problem after update 22 July 2015
Post by: Asyn on July 28, 2015, 10:43:04 AM

Quote from: MartinZ on July 28, 2015, 10:31:54 AM

Hi SQ,

Do you use Win XP SP2?

Hi Martin, he's on W7.

Title: Re: Thunderbird problem after update 22 July 2015
Post by: Andrey,pro on July 28, 2015, 11:02:48 AM

MartinZ, the only solution to make Thunderbird working is uninstall avast. It seems like avast file system shield bloking nsemail.html see here: https://forum.avast.com/index.php?topic=174203.0

Title: Re: Thunderbird problem after update 22 July 2015
Post by: Rednose on July 28, 2015, 01:09:44 PM

No problems here with Win 7 x64 with Thunderbird and Avast, but I am on 2015.10.3.2224 Beta.

Greetz, Red.