Avast WEBforum

Other => General Topics => Topic started by: REDACTED on July 29, 2015, 05:42:40 PM

Title: how to make the ticket for .Refund request"
Post by: REDACTED on July 29, 2015, 05:42:40 PM

i need to refund the money due to auto renew, after i install trial version Premier Avast. i think ,i miss understand for the free premier version.
I have 2 license of Avast, one for 3 pc. and a new one for auto renew from trial premier version this is no need for me.

how i can do.

Title: Re: how to make the ticket for .Refund request"
Post by: Rednose on July 29, 2015, 06:11:06 PM

Hi eakarach, welcome to the forum :)

https://support.avast.com

Greetz, Red.

Title: Re: how to make the ticket for .Refund request"
Post by: schmidthouse on July 29, 2015, 06:16:03 PM

Also to add.
Please Make sure that the "auto renewal"  is disabled.
 Maybe this will help.

Disabling Automatic Renewal service for Avast orders distributed by Nexway
https://www.avast.com/en-us/faq.php?article=AVKB136#artTitle (https://www.avast.com/en-us/faq.php?article=AVKB136#artTitle)
Disabling Automatic Renewal service for Avast orders distributed by Digital River
https://www.avast.com/en-us/faq.php?article=AVKB126#artTitle

 (https://www.avast.com/en-us/faq.php?article=AVKB126#artTitle)

You can also look at/change the auto-renewal yourself here https://www.avast.com/find-order  :) (https://www.avast.com/find-order  :))