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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: bilnrobn12 on July 30, 2015, 05:47:39 AM

Title: Can't get into SafeZone
Post by: bilnrobn12 on July 30, 2015, 05:47:39 AM

I have had Avast Pro for some time on my Win 8.1 All-In-One HP computer and have used SafeZone throughout that period, but now for no reason I can see I get the error message "SafeZone Browser cannot read or write to its data directory: c:\sfzone_profile."

I've tried rebooting but still have the problem. Can anyone suggest the reason and, more importantly, a solution please?

Thanks, Bill in Oz

Title: Re: Can't get into SafeZone
Post by: Rednose on July 30, 2015, 03:58:49 PM

Hi Bill :)

Reset SafeZone and see if that helps : Avast - Settings - Tools - SafeZone - Customise - Reset SafeZone - Yes

Greetz, Red.

Title: Re: Can't get into SafeZone
Post by: bilnrobn12 on July 31, 2015, 02:15:44 AM

Thanks for the reply rednose. I've just tried that, but still get the same error message.

Bill in Oz

Title: Re: Can't get into SafeZone
Post by: schmidthouse on July 31, 2015, 02:19:14 AM

Does the SafeZone itself not function?
I've seen that message before on my system, however if I remember, SafeZone itself still opened and worked.

Title: Re: Can't get into SafeZone
Post by: bilnrobn12 on July 31, 2015, 02:24:53 AM

The initial screen with the orange arrow in a circle opens and the three icons, (for stored websites, the calculator and the notepad), are all there, but they all produce a popup containing the error message I quoted in post 1.

Title: Re: Can't get into SafeZone
Post by: schmidthouse on July 31, 2015, 02:35:51 AM

Quote from: bilnrobn12 on July 31, 2015, 02:24:53 AM

The initial screen with the orange arrow in a circle opens and the three icons, (for stored websites, the calculator and the notepad), are all there, but they all produce a popup containing the error message I quoted in post 1.

Yeh, I'm not sure, I may have remembered wrong/
In any case, over the years for me, SafeZone has been finicky/inconsistent and has required at times some messing around with.
You could try a Repair of your Avast installation. You could also try unchecking SafeZone in the TOOLS (Middle) column in the Install options and rebooting then going back and Re Checking/installing it.
You can do either or both by going to Control Panel/ Programs & Features/Avast and choose 'Change'
When installation options opens, scroll to "Repair" if you want to Repair or "Change" if you choose to remove and reinstall.
Make sure you reboot regardless of your choice.

Title: Re: Can't get into SafeZone
Post by: bilnrobn12 on July 31, 2015, 02:45:42 AM

OK, thanks. I'll give that a try later today and come back.

Bill in Oz

Title: Re: Can't get into SafeZone
Post by: schmidthouse on July 31, 2015, 02:55:36 AM

Quote from: bilnrobn12 on July 31, 2015, 02:45:42 AM

OK, thanks. I'll give that a try later today and come back.

Bill in Oz

Good luck :-)

Title: Re: Can't get into SafeZone
Post by: bilnrobn12 on July 31, 2015, 06:57:44 AM

All sorted! Thanks Schmidthouse, "Change" did the trick. All up and going again.

Bill in Oz

Title: Re: Can't get into SafeZone
Post by: schmidthouse on July 31, 2015, 05:05:48 PM

You're welcome, my pleasure.