Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on August 01, 2015, 10:03:27 PM

Title: How to run Avast security internet 2015 in Safe mode?
Post by: REDACTED on August 01, 2015, 10:03:27 PM

Hello, I need to run Avast Security internet 2015 in Safe mode but when I go into Safe mode after a boot it'll not start! How to run it pls?

Thank you

Title: Re: How to run Avast security internet 2015 in Safe mode?
Post by: Para-Noid on August 01, 2015, 10:06:43 PM

Why do you want to run AIS in safe mode?
Very few drivers are loaded at the safe mode level.
Drivers are needed for avast to function.
You may want to schedule a "boot scan".

Title: Re: How to run Avast security internet 2015 in Safe mode?
Post by: REDACTED on August 01, 2015, 10:08:02 PM

I need it for my PC will shut down every time I try a scan in normal mode.

Title: Re: How to run Avast security internet 2015 in Safe mode?
Post by: Pondus on August 01, 2015, 10:26:10 PM

Quote from: aerostrato on August 01, 2015, 10:08:02 PM

I need it for my PC will shut down every time I try a scan in normal mode.

Seems you have a problem that need expert check

Title: Re: How to run Avast security internet 2015 in Safe mode?
Post by: Pondus on August 01, 2015, 10:27:57 PM

see instructions here  https://forum.avast.com/index.php?topic=53253.0
attach Malwarebytes and Farbar Recovery Scan Tool logs ... 3 logs total

below the box you write in here, see Attachments and other options

Title: Re: How to run Avast security internet 2015 in Safe mode?
Post by: REDACTED on August 01, 2015, 10:49:56 PM

I think that is a feature has to be added if not already available, in Avast Internet security 2015

Title: Re: How to run Avast security internet 2015 in Safe mode?
Post by: Pondus on August 01, 2015, 10:55:45 PM

Quote from: aerostrato on August 01, 2015, 10:49:56 PM

I think that is a feature has to be added if not already available, in Avast Internet security 2015

Avast boot scan has always been there    https://www.avast.com/faq.php?article=AVKB132#

However it seems you have a serious problem since it normal scan dont work, so attach the logs requested

Title: Re: How to run Avast security internet 2015 in Safe mode?
Post by: REDACTED on August 01, 2015, 10:57:39 PM

The boot scan is of no use at the moment since I need to use my PC for long other than scan it.

Title: Re: How to run Avast security internet 2015 in Safe mode?
Post by: Para-Noid on August 01, 2015, 11:11:23 PM

For the time being please attach the log results so that a malware removal specialist can take a look.
The quicker you get this done the quicker your computer will be back to normal.