Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on August 06, 2015, 12:22:20 PM

Title: Récupérer licence Avast IS / Recover license Avast IS
Post by: REDACTED on August 06, 2015, 12:22:20 PM: Bonjour,

je souhaite formater mon pc et avant cela, je voudrais récupérer ma licence Avast.

J'ai réalisé ma commande il y a plusieurs années sur une adresse mail que j'ai désactivé il y a un an et j'ai fait ma nouvelle demande de licence récemment mais je ne trouve plus trace de mon fichier licence.

Je suis passé par la page http://www.avast.com/fr-fr/resend-license-paid.php mais il ne reconnait pas mes adresses mails valides.

Je souhaiterai donc récupérer mon fichier licence sur l'une de mes adresses mails valides.
Pour information, j'ai trouvé un fichier dans le dossier licence de mon répertoire Avast mais je ne suis pas certain que ce fichier suffise lors de la réinstallation d'Avast.

Merci pour vos conseils.

Sam
Title: Re: Récupérer licence Avast IS / Recover license Avast IS
Post by: Asyn on August 06, 2015, 12:24:38 PM: Please post English here, else use the forum section for your language.
-> https://forum.avast.com/index.php?board=21.0
Title: Re: Récupérer licence Avast IS / Recover license Avast IS
Post by: REDACTED on August 06, 2015, 12:47:07 PM: Hello,

I want to reinstall windows on my computer and before that I would get my Avast license.

I've made my order several years on an email address I disabled a year ago. I've bought a new license recently but I can't find any mail with the new license file in my active mailboxes.

I went through the http://www.avast.com/fr-fr/resend-license-paid.php page but it does not recognize my valid email addresses.

So I wish I get my license file on one of my valid email addresses.
For information, I found a file in the license folder on my Avast directory but I'm not sure that this file is sufficient when reinstalling Avast.

Thanks for your advice.

Sam
Title: Re: Récupérer licence Avast IS / Recover license Avast IS
Post by: Asyn on August 06, 2015, 12:56:20 PM: Quote from: samcbien on August 06, 2015, 12:47:07 PM
I've made my order several years on an email address I disabled a year ago. I've bought a new license recently but I can't find any mail with the new license file in my active mailboxes.
Submit a ticket: https://support.avast.com/Tickets/Submit
Title: Re: Récupérer licence Avast IS / Recover license Avast IS
Post by: REDACTED on August 06, 2015, 01:11:24 PM: ok thanks for your help
Title: Re: Récupérer licence Avast IS / Recover license Avast IS
Post by: Asyn on August 06, 2015, 01:12:54 PM: You're welcome.
Title: Re: Récupérer licence Avast IS / Recover license Avast IS
Post by: REDACTED on October 18, 2015, 05:34:37 PM: Bjr, Hi,
I made an error on email adress when purchasing. How can I recover my file on the right address.
Their assistance is not easy to use. I don't find the way to put my question.
Thanks for help.
Title: Re: Récupérer licence Avast IS / Recover license Avast IS
Post by: DavidR on October 18, 2015, 07:30:55 PM: Try the following: https://support.avast.com/support/tickets/new (https://support.avast.com/support/tickets/new). Click the 'I need help with an existing order.'

from the next window, enter as much information as you can - your name, date of purchase, item purchased, how purchased, PayPal, etc. etc. As much information as you can and the fact that you used an incorrect email (a stab at what that email address might have been) and your correct email address.
Title: Re: Récupérer licence Avast IS / Recover license Avast IS
Post by: moroni on October 19, 2015, 08:53:55 AM: Quote from: e.ernoult on October 18, 2015, 05:34:37 PM
Bjr, Hi,
I made an error on email adress when purchasing. How can I recover my file on the right address.
Their assistance is not easy to use. I don't find the way to put my question.
Thanks for help.

Hi!

I guess that you typed an "s" instead of an "e".
I fixed your email address. Your licenses should appear on your Avast account shortly.