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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: beegolden on August 11, 2015, 04:19:55 PM

Title: How do I revert back to Premier version before x.2225?
Post by: beegolden on August 11, 2015, 04:19:55 PM: Having lots of problems with the latest Premier program 10.3.2225 and think I need to revert back to previous version. Not sure where to find the download and the uninstall utility. I've tried a Repair thru control panel and that made everything worse - frozen computer!
Thanks!
Title: Re: How do I revert back to Premier version before x.2225?
Post by: Pondus on August 11, 2015, 06:48:24 PM: Quote
Not sure where to find the download and the uninstall utility.
as always ... avast.com

old versions you find at oldapps.com
Title: Re: How do I revert back to Premier version before x.2225?
Post by: beegolden on August 11, 2015, 08:45:24 PM: Quote from: Pondus on August 11, 2015, 06:48:24 PM
Quote
Not sure where to find the download and the uninstall utility.
as always ... avast.com

old versions you find at oldapps.com

thanks! is oldapps.com part of Avast. I'd like to download directly from Avast
Title: Re: How do I revert back to Premier version before x.2225?
Post by: Asyn on August 11, 2015, 09:43:05 PM: Quote from: beegolden on August 11, 2015, 08:45:24 PM
1. is oldapps.com part of Avast.
2. I'd like to download directly from Avast
1. Nope.
2. Which version would you need..?
Title: Re: How do I revert back to Premier version before x.2225?
Post by: beegolden on August 12, 2015, 09:48:51 AM: Quote from: Asyn on August 11, 2015, 09:43:05 PM
1. Nope.
2. Which version would you need..?

Thanks! The version that x.2225 replaced, please.
Also thinking about just doing a clean install of x.2225 ...
Title: Re: How do I revert back to Premier version before x.2225?
Post by: Asyn on August 12, 2015, 09:53:42 AM: Quote from: beegolden on August 12, 2015, 09:48:51 AM
Also thinking about just doing a clean install of x.2225 ...
Let's try that first...

1. Download Avast Premier Antivirus: https://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
Title: Re: How do I revert back to Premier version before x.2225?
Post by: beegolden on August 12, 2015, 09:56:27 AM: wow that was fast! :) Thanks for your help! I'll do this shortly. Hope a clean install will do the trick.
Title: Re: How do I revert back to Premier version before x.2225?
Post by: Asyn on August 12, 2015, 10:01:52 AM: OK, report back...
Title: Re: How do I revert back to Premier version before x.2225?
Post by: beegolden on August 12, 2015, 10:54:43 AM: completed - but the problems persist
firefox slow to launch, avast systray icon spins quite a lot (more so than in older version), even spins after typing - don't think avast should be in learning mode, or maybe it is?

one thing that completed this time installing is the firefox add on was updated

any ideas?

thanks so much!
Title: Re: How do I revert back to Premier version before x.2225?
Post by: Asyn on August 12, 2015, 11:00:23 AM: Disable HTTPS-Scanning in the Web-Shield and reboot afterwards.
Did it help..?
Title: Re: How do I revert back to Premier version before x.2225?
Post by: beegolden on August 12, 2015, 11:19:26 AM: Quote from: Asyn on August 12, 2015, 11:00:23 AM
Disable HTTPS-Scanning in the Web-Shield and reboot afterwards.
Did it help..?

don't think it helped .. still spinning icon just after typing and high CPU (up to 80) firefox seems to be the busiest when looking at task manager

more ideas?
Thanks so much!
Title: Re: How do I revert back to Premier version before x.2225?
Post by: Asyn on August 12, 2015, 11:22:15 AM: - Other security related software installed..?
- Which AV(s) did you use before Avast..?
Title: Re: How do I revert back to Premier version before x.2225?
Post by: beegolden on August 12, 2015, 12:22:03 PM: Quote from: Asyn on August 12, 2015, 11:22:15 AM
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

no other security software
I've been using Avast for years

progress report
closed browser, opened task manager
AvastUI.exe*32 6964 kb no command line showing

ran virus and malware and none found
ran CCleaner
restarted

CPU normal
launched FF and still the same Avast problems
Title: Re: How do I revert back to Premier version before x.2225?
Post by: Asyn on August 12, 2015, 12:26:49 PM: OK, run the support tool: http://utils.support.tools.avast.com/tools/support/utils/avastsupport.exe
Which result(s) do you get..?
Title: Re: How do I revert back to Premier version before x.2225?
Post by: beegolden on August 12, 2015, 12:30:48 PM: Quote from: Asyn on August 12, 2015, 12:26:49 PM
OK, run the support tool: http://utils.support.tools.avast.com/tools/support/utils/avastsupport.exe
Which result(s) do you get..?

All 3 areas with green checks
should I send the report?

thank you again, Asyn!
Title: Re: How do I revert back to Premier version before x.2225?
Post by: Asyn on August 12, 2015, 12:37:05 PM: Probably a bug, you can now:
1. Wait for one of the devs and/or submit a ticket: https://support.avast.com/Tickets/Submit
2. Revert back to build 2218.

Let me know.
Title: Re: How do I revert back to Premier version before x.2225?
Post by: beegolden on August 12, 2015, 12:40:34 PM: Quote from: Asyn on August 12, 2015, 12:37:05 PM
Probably a bug, you can now:
1. Wait for one of the devs and/or submit a ticket: https://support.avast.com/Tickets/Submit
2. Revert back to build 2218.

Let me know.

1. is submitting a ticket the same as sending the report from the Support Tool? if not, should I do both?
2. I'll wait a few days to see if a solution is found and if not then revert back to 2218
Title: Re: How do I revert back to Premier version before x.2225?
Post by: beegolden on August 12, 2015, 12:58:53 PM: I submitted the report from the Support Tool with all options checked

need to get on with the other things scheduled for this morning.

Thanks again!
Title: Re: How do I revert back to Premier version before x.2225?
Post by: Asyn on August 12, 2015, 01:01:35 PM: Quote from: beegolden on August 12, 2015, 12:40:34 PM
1. is submitting a ticket the same as sending the report from the Support Tool? if not, should I do both?
2. I'll wait a few days to see if a solution is found and if not then revert back to 2218
1. No. Just submit a ticket, support will let you know if they need further logs/dumps.
2. OK.
Title: Re: How do I revert back to Premier version before x.2225?
Post by: beegolden on August 12, 2015, 03:29:23 PM: update: submitted ticket
now will wait for a fix

thanks again!!
Title: Re: How do I revert back to Premier version before x.2225?
Post by: Asyn on August 13, 2015, 06:49:05 AM: You're welcome.