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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: test123 on November 19, 2005, 07:35:38 PM

Title: problems with auto-updates v731 (0xC0000005)
Post by: test123 on November 19, 2005, 07:35:38 PM
This is very strange....I had no issues with v 691 with auto-updates but as soon as v 731 I have had all sorts of issues.  I get a red box that pops up that states there was a problem with the updates.  Why?  This must be a bug in this version since v 691 worked flawlessly and I did not make any system changes.  I click on the Avast icon by the clock goto "updating" then iAVS update then a summary screen pops up "Information about current update: Total time: 3 s."  Before it would tell me about the new update.  I cannot get the latest update now.  What is going on?
Title: Re: problems with auto-updates v731
Post by: test123 on November 19, 2005, 08:15:25 PM
I just uninstalled v731 and then installed v691....the auto updates worked flawlessly as well as the iAVS updates......there is definitely something wrong with this v731 version.  That is very disappointing!
Title: Re: problems with auto-updates v731
Post by: FlyingHorse on November 19, 2005, 09:55:36 PM
I am a new user and experience the same exact problem. I'm glad to know that I am not alone and can stop pulling my hair out!
Title: Re: problems with auto-updates v731
Post by: essexboy on November 19, 2005, 10:22:11 PM
Did you allow the new version access through your firewall as it may consider a version change as requiring re-authorisation.  I know ZA does
Title: Re: problems with auto-updates v731
Post by: DavidR on November 20, 2005, 12:37:25 AM
First a program update is going to trigger several firewall confirmations, firstly avast.setup otherwise you won't be able to update, check your firewall allows avast.setup if you find an entry for it is it blocked, change it or delete the entry and do a manual update, your firewall should ask permission.

Then any changed modules, like ashWebSv.exe, ashMaiSv.exe, etc. these updates will/should have your firewall ask permission, grant it.

When your firewall pops-up a window please take a little time to read what it is about before automatically clicking NO or worse still YES.
Title: Re: problems with auto-updates v731
Post by: test123 on November 20, 2005, 01:17:32 AM
First a program update is going to trigger several firewall confirmations, firstly avast.setup otherwise you won't be able to update, check your firewall allows avast.setup if you find an entry for it is it blocked, change it or delete the entry and do a manual update, your firewall should ask permission.

Then any changed modules, like ashWebSv.exe, ashMaiSv.exe, etc. these updates will/should have your firewall ask permission, grant it.

When your firewall pops-up a window please take a little time to read what it is about before automatically clicking NO or worse still YES.

Thanks for the info....but I am not using a personal firewall, only the XP home.....so this does not apply.  Why does 691 work with no problems and the 731 has all of these issues?  There is something else that is going on.  A friend of mind has this happen with the pro version as well.
Title: Re: problems with auto-updates v731
Post by: AvastForever on November 20, 2005, 01:53:35 AM
First a program update is going to trigger several firewall confirmations, firstly avast.setup otherwise you won't be able to update, check your firewall allows avast.setup if you find an entry for it is it blocked, change it or delete the entry and do a manual update, your firewall should ask permission.

Then any changed modules, like ashWebSv.exe, ashMaiSv.exe, etc. these updates will/should have your firewall ask permission, grant it.

When your firewall pops-up a window please take a little time to read what it is about before automatically clicking NO or worse still YES.

Thanks for the info....but I am not using a personal firewall, only the XP home.....so this does not apply.  Why does 691 work with no problems and the 731 has all of these issues? There is something else that is going on.  A friend of mind has this happen with the pro version as well.

Got to agree with you. When i had 691 i had no problems with Web shield whats so ever. Now since i upgrade to new version im getting errors messages sometimes when i connect to internet about Web shield, then web shield do not want to work. It takes about 3 restarts of my computer to finally work the web shield. It only happend a few times, and i getting sick of tried of it. Soemtimes it work and sometimes it dont. What happend to new version? I see alot of peoples having trouble with it?

On side from that everything else work fine from me.
Title: Re: problems with auto-updates v731
Post by: Lisandro on November 20, 2005, 12:52:34 PM
This must be a bug in this version since v 691 worked flawlessly and I did not make any system changes.
Into Windows Firewall, are avast components allowed to connect?
It's strange... Do you have any other security program installed?
Title: Re: problems with auto-updates v731
Post by: Lisandro on November 20, 2005, 12:53:54 PM
When i had 691 i had no problems with Web shield whats so ever. Now since i upgrade to new version im getting errors messages sometimes when i connect to internet about Web shield, then web shield do not want to work. It takes about 3 restarts of my computer to finally work the web shield. It only happend a few times, and i getting sick of tried of it. Soemtimes it work and sometimes it dont. What happend to new version? I see alot of peoples having trouble with it?
Do you see any info into avast logs?
Into Windows Events, is there anything that could give us a light?
Which firewall are you using? Is WebShield allowed to connect?
Title: Re: problems with auto-updates v731
Post by: 55degrees on November 20, 2005, 04:47:26 PM
hy,

i've the same problems on my PC (AMD Athlon 64 3000+, Windows XP Prof. 64 bit edition). After installation + reboot, autoupdate worked fine. But now, after every start, avast pops up with an auto-update error, same as described here in this thread. My DSL-Connection goes through a router with a built-in firewalll.

Here is the log:

20.11.2005 12:54:32   SYSTEM   792   Function setifaceUpdatePackages() has failed. Return code is 0xC0000005, dwRes is C0000005. 
20.11.2005 12:54:32   SYSTEM   792   An error has occured while attempting to update. Please check the logs.
 

greetz, 55degrees ::)
Title: Re: problems with auto-updates v731
Post by: usagi on November 20, 2005, 10:45:23 PM
First a program update is going to trigger several firewall confirmations, firstly avast.setup otherwise you won't be able to update, check your firewall allows avast.setup if you find an entry for it is it blocked, change it or delete the entry and do a manual update, your firewall should ask permission.

Then any changed modules, like ashWebSv.exe, ashMaiSv.exe, etc. these updates will/should have your firewall ask permission, grant it.

When your firewall pops-up a window please take a little time to read what it is about before automatically clicking NO or worse still YES.

Thanks for the info....but I am not using a personal firewall, only the XP home.....so this does not apply.  Why does 691 work with no problems and the 731 has all of these issues?  There is something else that is going on.  A friend of mind has this happen with the pro version as well.

I have the same problem and i use winxp pro, my winxp pro firewall is not in use.
I'm very angry about this problem, I can't update avast .731 as i use to with .691

When will this bug be fixed?
Title: Re: problems with auto-updates v731
Post by: DavidR on November 21, 2005, 12:24:16 AM
1. So are you saying you aren't using any firewall, XP or another?
The XP firewall is not a full firewall as it provides not outbound protection, you would be more secure using one of the free firewalls such as Zone Alarm.

2. I don't believe this is a bug, otherwise the forums would be buzzing with it.

Most of the people reporting anything like this are finding their firewall is blocking it because the program has been updated and components have changed.
Title: Re: problems with auto-updates v731
Post by: Lisandro on November 21, 2005, 01:21:02 AM
When will this bug be fixed?
There isn't any bug...
Why don't you download the full setupeng.exe file and try to update off-line, just running it over the old installation.
After that, like David said, firewall will ask for connections of the updated components.
Title: Re: problems with auto-updates v731
Post by: tgignac on November 21, 2005, 01:25:58 AM
ok Guys...

I had the same problem (I think) Red box that says wouldn't update.... so... I downloaded the vps manually and tried to install it. I got the following error box:

Can't install VPS update. Please, report following errorcodes:
Ver: 4.6.691
SI: 0x00000002
ST: 0x00000002
LE: 0x00000000.

I'm thinking there is a program update to. I'll try that and see what happens.

Tom
Title: Re: problems with auto-updates v731
Post by: Lisandro on November 21, 2005, 01:31:53 AM
Tom, search the board for LE: 0x00000000 and you'll find a lot of info...
Which is your operational system and firewall?
Title: Re: problems with auto-updates v731
Post by: mystere on November 21, 2005, 01:34:52 AM
I've got the same problems.  

Function setifaceUpdatePackages() has failed.  Return Code is 0xC0000005, dwRes is C0000005

Now, as a programmer, I know that 0xC0000005 means Exception Violation, which means some code somewhere in the application is trying to access memory it doesn't own.  This is a bug.

Additionally, Avast seems to be forcing activation of the Windows Internet Connection Sharing and Firewall service, even when the firewall is disabled.  You see this by going into Network Connections and you'll see the "Internet Connection" icon.  This shouldn't be happening, since i've disabled my firewall for a reason (I have a hardware firewall, I don't want a software one).

The ICS icon only appears when Avast tries to update, and then will not go away after that without a reboot, but then as soon as Avast tries to access it again, it's back again.

There is a problem here, and lots of people are seeing it.  This didn't happen prior to the 731 update.  Everything worked fine.
Title: Re: problems with auto-updates v731
Post by: Lisandro on November 21, 2005, 01:51:03 AM
Thanks Mystere, makes sense...
Hope that they could solve this quicky. The number of threads about update problems are growing up  :P
Title: Re: problems with auto-updates v731
Post by: mystere on November 21, 2005, 01:58:53 AM
What's even more interesting is that going back to 691 works initially, but then the same problem reappears the second or third time you try to update.  Further, trying to download the VPS database manually tells me that the database is up to date, but yet About Avast tells me it's still the old version.

I have to think that the 731 update installed some component that does not get removed when you uninstall it, and this is causing an installation of an older version to also fail to update.
Title: Re: problems with auto-updates v731
Post by: AvastForever on November 21, 2005, 02:13:33 AM
When i had 691 i had no problems with Web shield whats so ever. Now since i upgrade to new version im getting errors messages sometimes when i connect to internet about Web shield, then web shield do not want to work. It takes about 3 restarts of my computer to finally work the web shield. It only happend a few times, and i getting sick of tried of it. Soemtimes it work and sometimes it dont. What happend to new version? I see alot of peoples having trouble with it?
Do you see any info into avast logs?
Into Windows Events, is there anything that could give us a light?
Which firewall are you using? Is WebShield allowed to connect?

No. Im using ZA, and web shield is allow to connect. Right now it working fine, but sometimes out or blue moons it stop working when i connect to internet with my browser. It said a error has occur with Web shield. But now it working fine, so i hope it stay that way.
Title: Re: problems with auto-updates v731
Post by: tgignac on November 21, 2005, 02:15:37 AM
Thanks Tech

I updated the program manually and now it works perfect :-)

wooohooooo!!!
Title: Re: problems with auto-updates v731
Post by: Lisandro on November 21, 2005, 02:17:04 AM
Thanks Tech
I updated the program manually and now it works perfect :-)
wooohooooo!!!
Glad to know... Not all the things could be solved... tonight it's not being an easy night. Glad it worked.
If you can, try to come back and help the others  8)
Title: Re: problems with auto-updates v731
Post by: alanrf on November 21, 2005, 02:33:21 AM
In response to the post from mystere, I just disabled the Windows Internet Connection Sharing and Firewall service and restarted my system.  The automatic check at startup and a manual update attempt still work just fine and the status of the
Windows Internet Connection Sharing and Firewall service has not been changed.

It may well be a configuration issue, but it is not simply the status of that service I think. 
Title: Re: problems with auto-updates v731
Post by: mystere on November 21, 2005, 06:51:24 AM
I believe that the Internet Connection issue may be a red herring.  I had recently re-installed windows completely and it looks like XP SP2 is now detecting my hardware firewall on the network and providing a nice configuration utility called Internet Connection.  This wasn't happening before because I had UPnP disabled.

So scratch that part of my message.  I've reinstalled AVS several times now, even re-installed the OS 3 times now.  Each time I update to 731, i get the same problem with Avast no longer able to update, and with the setiface error in my log.  691 works perfectly on a clean machine.  There is definately something new in 731 that is breaking on my machine.

Title: Re: problems with auto-updates v731
Post by: alanrf on November 21, 2005, 07:40:03 AM
mystere,

it is clear from the reports here that you and a number of other users are finding this problem that is removed by reverting to release 691. 

Unfortunately, it was not a problem that I can recall being experienced (or at least reported) by any of us who went through the beta testing of this release. 

While that does not make it any less real for the folks suffering the inconvenience, I suspect we will have to wait for further diagnosis by the avast development team.     
Title: Re: problems with auto-updates v731
Post by: JimTheMuso on November 21, 2005, 11:31:46 AM
Well let's hope it's soon. I have read this thread with great interest and all that it said applies to me too. I also have all the remedies suggested with no lasting success. I am positive it is in the new version. Another peculiarity (in my case anyway) is that if I change the updates from automatic to either of the other options then that change is not saved. On closing the options screen it immediately reverts to automatic.
Title: Re: problems with auto-updates v731
Post by: alanrf on November 21, 2005, 12:48:16 PM
Jim,

are you sure that, when you changed the update options, you clicked on the "OK" box afterwards? It can sometimes be too easy just to click on the "x" box in the top right corner which would discard the changes you selected.

If you are clicking the "OK" box then you are certainly getting a different result from me.

 

Title: Re: problems with auto-updates v731
Post by: Forejt on November 21, 2005, 01:04:38 PM
Hi,
if you get error 0xC0000005, check running processes in Task Manager. If avast.setup process is already running, end this process and try update again. If it doesn't help, send files setup.ini and setup.log to my email address. Also send some details about your internet connection - dial-up/adsl/cable, proxy, firewall.

Error 0x00000002 (tgignac) means "file not found". In avast4/setup folder check if it contains file setup.ovr. Or send setup.log to my email too.
Title: Re: problems with auto-updates v731
Post by: Persuader on November 21, 2005, 01:37:19 PM
I hope my experience with v731 helps to clarify the problem.

I have Sygate Personal Firewall Pro 5.5_2525. Since v731 when avast tries to update my firewall wrongly detects an possible application hijacking in Avast because the update module is being called by another application - ashserv.exe (also avast). My firewall says something about an "unknown application using an allowed application to access the internet". Even if I agree to allow that and to remember my choice my firewall would gae the same message again and again. The only way to allow avast to update (and to be able to use the computer, which was nearly impossible with the firewall giving pop-ups) was disabling the firewall during the update process.

I hope this gives somes clues about what is happening.
Title: Re: problems with auto-updates v731
Post by: JimTheMuso on November 21, 2005, 03:51:48 PM
Yes, I click the OK box and I have tried disabling absolutely EVERYTHING to see if there is a conflict.
Jim.
Title: Re: problems with auto-updates v731
Post by: usagi on November 21, 2005, 07:56:44 PM
When will this bug be fixed?
There isn't any bug...
Why don't you download the full setupeng.exe file and try to update off-line, just running it over the old installation.
After that, like David said, firewall will ask for connections of the updated components.

i try to update manully but it fails
i got this message

Can't install VPS update. Please, report following errorcodes:
Ver: 4.6.691
SI: 0x00000002
ST: 0x00000002
LE: 0x00000000
Title: Re: problems with auto-updates v731
Post by: ReinhardW on November 21, 2005, 11:29:33 PM
Hello,

i have the same problem as the other users. I get no error messages when I update manualy, but only in the "AVAST-Setup"-window i see the update like to download some files. But after 2 seconds in the window is only written the time to download.
If i do it by automaticly, i get an small red error-message from avast.
I do not use an software-firewall but a hardware-firwall in my router, so my question is: Does avast use for the updates an specialy port and i have to open it ?

Thanks for your answers

ReinhardW
Title: Re: problems with auto-updates v731
Post by: JimTheMuso on November 22, 2005, 01:35:53 AM
Now I am getting "Not enough user rights to continue" which is the problem I had on my laptop a week or so ago - no one could give me an answer then what the problem was. Eventually I sorted it myself - I uninstalled Avast and had to reinstall it in safe mode. It's been working OK since then - but I think that was before this last update so I'm not sure what the situation is there now and don't have time to find out at the moment. I'm afraid I've lost confidence in it all together now. I just don't know if I'm protected or not after spending MANY hours on the forum and on the laptop and now on the PC.
Title: Re: problems with auto-updates v731
Post by: Lisandro on November 22, 2005, 01:39:05 AM
Now I am getting "Not enough user rights to continue"
What are you doing when you've received this message?
Do you do not have rights to do what?
Do you have more than one account with administrator rights?
Title: Re: problems with auto-updates v731
Post by: mattman on November 22, 2005, 04:40:27 AM
Auto Updates failure:

Information about current update:
Total time: 6 s


Manual Updates failure:

Can't install VPS update. Please, report following errorcodes:
Ver:4.6.731
SI: 0x00000005
ST: 0xc0000005
LE: 0x00000000.

Event Viewer

Function setifaceUpdatePackages() has failed. Return code is 0xC0000005, dwRes is C0000005. 





Title: Re: problems with auto-updates v731
Post by: JimTheMuso on November 22, 2005, 12:01:01 PM
Tech, much as I appreciate your help I have covered all this in another thread on this forum which went on for days when I had the same problem on my laptop. The bottom line was that someone here said that I definitely had NOT installed Avast from an administrator account - even though I only have the one account which is an Administrator - and nothing got sorted. The problem is (or was on the laptop) that Avast cannot create a registry entry. I resolved the problem by reinstalling whilst in safe mode. That seems to have sort of made things work. Occasionally (still talking laptop) Avast will ask me for a registration key and there are other various problems which come and go but (so far) it is updating OK on the laptop. Or was until yesterday anyway. Now the problems on the desktop have started in EXACTLY the same way as they did on the laptop so I am assuming the problem is the same and I am going to have the same result. The updating error is new I must admit but all the problems are so convoluted that it is difficult to point to one particular thing. I am not a techy but it seems to me that this problem must have something to do with Avast itself and not my systems - especially as others have similar things happening. I don't know whether to unistall Avast and try to reinstall or not. This is all very interesting but is taking a lot of time and I still don't know if I am protected or not while this is happening. I would bite the bullet and buy something but the last time I did that (Kaspersky) they let me down badly - which is why I ended up with Avast. Anyway, enough ranting, I will watch this space and hope.
Title: Re: problems with auto-updates v731
Post by: Lisandro on November 22, 2005, 12:20:17 PM
I still don't know if I am protected or not while this is happening.
There are a lot of way to test your protection.
http://www.eicar.org/anti_virus_test_file.htm is one of them.
Title: Re: problems with auto-updates v731
Post by: Forejt on November 22, 2005, 12:20:38 PM
Hi,
to resolve this issue, I'd like some users who receive error 0xC0000005 to do some experiments:
1)check if avast.setup process is running, if it's there, end it and start program update
2)stop avast! iAVS4 Control Service and run update again
3)send setup.log from avast4\setup to my email

If nothing helps, I'll release test build with some debug info built into updater
Title: Re: problems with auto-updates v731
Post by: attfuzz on November 23, 2005, 05:01:04 AM
Here is part of the log, looks like it can't find a server to get the updates from???

20:50:11 min/pkg  ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002AF9
20:50:11 nrm/gen  InvalidateCurrent: invalidated server 'Download8 AVAST server' from 'main'
20:50:11 nrm/gen  SelectCurrent: selected server 'Download5 AVAST server' from 'main'
20:50:11 dbg/int  while trying to get file 'servers.def', error 0x20000004 has occured, try 26
20:50:13 min/pkg  ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002AF9
20:50:13 nrm/gen  InvalidateCurrent: invalidated server 'Download5 AVAST server' from 'main'
20:50:13 nrm/gen  SelectCurrent: selected server 'Download21 AVAST server' from 'main'
20:50:13 dbg/int  while trying to get file 'servers.def', error 0x20000004 has occured, try 27
20:50:15 min/pkg  ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002AF9
20:50:15 nrm/gen  InvalidateCurrent: invalidated server 'Download21 AVAST server' from 'main'
20:50:15 nrm/gen  SelectCurrent: selected server 'Download9 AVAST server' from 'main'
20:50:15 dbg/int  while trying to get file 'servers.def', error 0x20000004 has occured, try 28
20:50:17 min/pkg  ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002AF9
20:50:17 nrm/gen  InvalidateCurrent: invalidated server 'Download9 AVAST server' from 'main'
20:50:17 nrm/gen  SelectCurrent: selected server 'Download25 AVAST server' from 'main'
20:50:17 dbg/int  while trying to get file 'servers.def', error 0x20000004 has occured, try 29
20:50:19 min/pkg  ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002AF9
20:50:19 nrm/gen  InvalidateCurrent: invalidated server 'Download25 AVAST server' from 'main'
20:50:19 nrm/gen  SelectCurrent: selected server 'Download27 AVAST server' from 'main'
20:50:19 dbg/int  while trying to get file 'servers.def', error 0x20000004 has occured, try 30
20:50:21 min/pkg  ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002AF9
20:50:21 nrm/gen  InvalidateCurrent: invalidated server 'Download27 AVAST server' from 'main'
20:50:21 nrm/gen  SelectCurrent: selected server 'Download16 AVAST server' from 'main'
20:50:21 dbg/int  while trying to get file 'servers.def', error 0x20000004 has occured, try 31
20:50:23 min/pkg  ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002AF9
20:50:23 nrm/gen  InvalidateCurrent: invalidated server 'Download16 AVAST server' from 'main'
20:50:23 nrm/gen  SelectCurrent: selected server 'Secondary ASW server' from 'main'
20:50:23 dbg/int  while trying to get file 'servers.def', error 0x20000004 has occured, try 32
20:50:25 min/pkg  ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002AF9
20:50:25 nrm/gen  InvalidateCurrent: invalidated server 'Secondary ASW server' from 'main'
20:50:25 nrm/gen  SelectCurrent: selected server 'Download19 AVAST server' from 'main'
20:50:25 dbg/int  while trying to get file 'servers.def', error 0x20000004 has occured, try 33
20:50:27 min/pkg  ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002AF9
20:50:27 nrm/gen  InvalidateCurrent: invalidated server 'Download19 AVAST server' from 'main'
20:50:27 min/gen  SelectCurrent: unable to find any suitable server in 'main'
20:50:27 dbg/int  while trying to get file 'servers.def', error 0x20000004 has occured, try 34
20:50:27 min/int  tried 34 servers to get file 'servers.def', but failed (0x20000004)
20:50:27 min/fil  GetNewerStampedFile:GetFileWithRetry failed: C:\WINDOWS\TEMP\_av_proI.tm~a03796\onefile, servers.def, error: 0x20000004
20:50:27 min/pkg  Tried to download servers.def but failed with error 0x20000004.
20:50:27 min/gen  Err:Cannot connect to download19.avast.com (unknown:80).
20:50:27 nrm/pkg  Transferred files: 0
20:50:27 nrm/pkg  Transferred bytes: 0
20:50:27 nrm/pkg  Transfer time: 0 ms
20:50:27 vrb/fil  NeedReboot=false
20:50:27 min/gen  Return code: 0x20000004 [Cannot connect to download19.avast.com (unknown:80).]
20:50:27 min/gen  Stopped: 22.11.2005, 20:50:27
Title: Re: problems with auto-updates v731
Post by: Lisandro on November 23, 2005, 11:45:04 AM
Can you connect to Internet and browse?
Seems that some of the errors refers to Winsock problems..., not related to avast.
Are you using an account with administration rights? Or, on contrary, a limited user account?

Btw, you can download servers.def from here: http://download1.avast.com/iavs4x/servers.def
Save it to C:\Program Files\Alwil Software\Avast4\setup folder
Start the update again.
Title: Re: problems with auto-updates v731
Post by: alanrf on November 23, 2005, 11:53:56 AM
Tech,

it would seem to me that since attfuzz has reported here ... it would suggest that internet connectivity via browser exists (since I know of no other way to report in this forum).
Title: Re: problems with auto-updates v731
Post by: Lisandro on November 23, 2005, 11:58:56 AM
It would seem to me that since attfuzz has reported here ... it would suggest that internet connectivity via browser exists (since I know of no other way to report in this forum).
Sorry. My stupidity...
Anyway, there is always the possibility of being using a second computer  ;D
Title: Re: problems with auto-updates v731
Post by: alanrf on November 23, 2005, 12:34:57 PM
Tech,

your point about WinSock may be valid, but I note that the log posted by attfuzz suggests that a valid servers.def file was on the machine with 34 servers in it (which is the count in my file too). 

Note that the log also reported a failure to try to re-download the servers.def file as well.  It seems this user cannot connect to download19.avast.com - which I can connect to without problems.
Title: Re: problems with auto-updates v731
Post by: JimTheMuso on November 23, 2005, 09:42:43 PM
As you will see from my posts in this thread and others I have had these (and more) problems myself. This has solved the problems for me on both my laptop and my desktop computers:

Download and run the Alwil uninstaller to uninstall Avast. (Better than the Control Panel one).
Reboot into SAFE MODE.
Reinstall Avast and then reboot normally.

This has solved my problems OK - inluding the error "Not enough user rights to continue." A few folks on here have insisted that I did not install originally with Admin rights - even though I am positive that I did - and that is why I got the user rights error. Anyway, I don't know what caused the problems but what I did above certainly solved them for me.
Title: Re: problems with auto-updates v731
Post by: attfuzz on November 24, 2005, 04:17:50 PM
Well, the post was from the PC that is having the update problems. It's running Windows XP x64, 3200 AMD, 2G RAM, X700 ATI, and using the on-board audio and Gigabit NIC. Internet and everything else is working fine, including online gaming. That was just a small portion of the setup log file. I can post a larger one if that is alright. When going through the update process through the system tray icon on both the defs and the program, neither one work, get some type of timeout error or something. I guess if all else fails, I'll try Jim's solution with the uninstall and then install in Safe Mode. But I thought in an earlier post, that that was just a temporary fix.
Title: Re: problems with auto-updates v731
Post by: Lisandro on November 24, 2005, 05:12:18 PM
In fact, seems that we have an auto-update problem...
http://forum.avast.com/index.php?topic=17578.0
Other users are experiencing the same.
Title: Re: problems with auto-updates v731
Post by: JimTheMuso on November 24, 2005, 05:22:26 PM
It's working perfectly on both my machines since my reinstalls as above. Several days now on the laptop and since yesterday on the desktop. Updates at least a couple of times each day.
Title: Re: problems with auto-updates v731
Post by: Forejt on November 24, 2005, 05:49:59 PM
JimTheMuso had different problem with user rights - ProcessGuard was blocking access to registry that avast needs to access for program update. So in this case, starting in safemode helps.

Unfortunately we cannot reproduce problem with error with code 0xC0000005,  so there's no solution yet. You can try to download full setup from our website and use it to update, or contact me by email.
Title: Re: problems with auto-updates v731
Post by: JimTheMuso on November 24, 2005, 06:17:29 PM
Yes, true but I was also getting the update problem with error
0xC0000005. The reinstall in safe mode fixed this problem on both machines also. I understand the problems may have been separate ones (although I still feel they were connected) but it still fixed both problems on both machines.
Title: Re: problems with auto-updates v731
Post by: attfuzz on November 24, 2005, 10:57:18 PM
I tried Jim's solution with the uninstall and then reinstalled Avast in Safe Mode. It did the auto update after the initial install and I was also able to manually update it through the system tray icon. So, as of now, all seems to be working. I'll check the auto thing tomorrow and report back.
Title: Re: problems with auto-updates v731
Post by: Matrix_Peter on November 25, 2005, 01:08:41 AM
I also encountered this error with Avast 4.6.731 not being able to update properly. Auto-update and Icon Tray update both end up displaying a message on a red background saying something to this effect: "An error has occured while updating."

When I try a manual update by downloading the VPS from avast.com, it crashes and shows what everyone else has reported.

On the other hand, if I uninstall the program, reboot, then install avast AND update without first rebooting, then I can install the VPS manually. Unfortunately, even after I manually updated, once I reboot and try updating using the Icon Tray, the same problem persists... Perhaps this might help the debugging team? Something is happening between installation and reboot which shouldn't be happening.
Title: Re: problems with auto-updates v731
Post by: Lisandro on November 25, 2005, 01:12:45 AM
Matrix_Peter, will this help?

http://forum.avast.com/index.php?topic=17433.0
http://forum.avast.com/index.php?topic=17379.0
Title: Re: problems with auto-updates v731
Post by: Matrix_Peter on November 25, 2005, 01:17:59 AM
Oh, sorry, I didn't specify what crashed. I meant the VPS updater, and not Avast! itself.

The VPS I downloaded was the one from here:
http://www.avast.com/eng/update_avast_4_vps.html (Date: 24.11.2005, version: 0547-4)

Either way, I managed to update Avast! for now. I'll just have to wait until the next VPS to come out in order to see if the same bug/crash will appear.
Title: Re: problems with auto-updates v731
Post by: Matrix_Peter on November 25, 2005, 05:06:36 AM
If it helps, here's an attached picture with the error that the auto-updater produce (The zonealarm window shows that I did allow outbound connections by Avast! Updater).
Title: Re: problems with auto-updates v731
Post by: internetstatic on November 25, 2005, 07:30:02 AM
I followed Jim's instructions 'minus' the installation in the safe mode. Guess what! the auto-update doesnt' work.  :-\

I guess there's something wrong with the program itself when you have to install it in the safe mode for it to work!!

I observed one thing though... After installation (in the 6 day evaluation mode) the program updates itself perfectly, but after you add the regstration key it goes all kaput.

I went back to my old avast (.691). too many restarts!  >:(

*internetstatic*
Title: Re: problems with auto-updates v731
Post by: Cloussau on November 25, 2005, 07:37:35 AM
Have you tried re setting all your permissions in your firewall?
Zone alarm is a pain when it or something else updates because it doesnt always remember settings . can i suggest you try that next time you do update the program if in fact you are using ZA.
just remove the program permissions from the program page indicated above then update and grant them again.
good luck  :)
Title: Re: problems with auto-updates v731
Post by: alanrf on November 25, 2005, 08:28:45 AM
Cloussau,

I do not want to fault you but there is, it seems to me, some logic lacking in your suggestion. 

When these users installed the new release of avast, they, as I did,  had to update the program permissions for all the changed avast components in ZoneAlarm.  Frankly , I am beginning to think this old story blaming things on forgotten permissions in ZoneAlarm is an urban myth.  It is not something I have ever seen in my use of that product. 

Anyway, if it is ZoneAlarm at fault, why on earth does not ZoneAlarm cause exactly the same problem when they reinstall 691, as many have done and find the avast update problem has disappeared. 

I have yet to see one report in this forum of someone experiencing this problem, who then chose to revert to using 691 and then continued to experience any difficulty. 

I hope that the avast team is working more closely with someone experiencing this error than we are seeing reported here. 

I am sure that most of the user base have updated without problems, but there certainly seem to be quite a few users reporting the same issue in several threads who must be feeling rather frustrated. 

Perhaps the avast team can provide a status update on their current take on this problem.

   

Title: Re: problems with auto-updates v731
Post by: kiyh33 on November 25, 2005, 10:26:49 AM
I have one probleme...
I install v.4.6.731 e i inside the key
But i dont cant update the vps

I have the error:

In red box: "An error has ocurred while attempting to update!

If i update offline (file of site), i have the error: "Can`t install vps update. Please, report following errorcodes:
Ver:4.6.731
SI: 0x000000005
ST: 0xC00000005
LE: 0x000000000."

What i do to this update work???

I have Xp sp2
firewall sp2 "open port" avast...
Title: Re: problems with auto-updates v731
Post by: JimTheMuso on November 25, 2005, 11:10:34 AM
Further to the above - I don't have Zone Alarm. I just use the XP  firewall - and ProcessGuard was disabled during all these problems. This is a good product and the guys who develop it do a good job but sometimes they are like politicians - deny everything and keep wriggling until caught.
Title: Re: problems with auto-updates v731
Post by: Lisandro on November 25, 2005, 11:37:27 AM
Further to the above - I don't have Zone Alarm. I just use the XP  firewall - and ProcessGuard was disabled during all these problems.
ProcessGuard acts at very low level in the file system. Even disable, a lot of troubles you'll see with antivirus, firewall, partition operations, etc.

This is a good product and the guys who develop it do a good job but sometimes they are like politicians - deny everything and keep wriggling until caught.
Which product? avast or ProcessGuard?
Title: Re: problems with auto-updates v731
Post by: Lisandro on November 25, 2005, 11:39:28 AM
Kiyh33, did you try to update at a non-administrator account?
Did you use the Trial version before the Home?

Will this procedure help?
http://forum.avast.com/index.php?topic=17433.0
http://forum.avast.com/index.php?topic=17379.0
Title: Re: problems with auto-updates v731
Post by: kiyh33 on November 25, 2005, 12:11:23 PM
Kiyh33, did you try to update at a non-administrator account?
Did you use the Trial version before the Home?

Will this procedure help?
http://forum.avast.com/index.php?topic=17433.0
http://forum.avast.com/index.php?topic=17379.0

No, i  no have try...
But what is the problem, is the key???(my key is real, registed, e not serials or cracks)
I have the PRO version
Title: Re: problems with auto-updates v731
Post by: Forejt on November 25, 2005, 12:15:20 PM
Try this:
In avast4/setup folder, add to setup.ini following lines:
[BufferLog]
Enable=1

Then run vpsupd.exe again and send me file SetupDbg.log from avast4/setup folder.
It won't help with updates, but might give us a clue about what's wrong...

Thanks.
Title: Re: problems with auto-updates v731
Post by: JimTheMuso on November 25, 2005, 02:20:22 PM
Good product - I was talking about Avast actually, but it applies to both. They are both on my system due to very many recommendations by loads of tech help forums (Lockergnome etc.) and I think they are both great. Over the last 10 years or so I have had just about ALL the antivirus programs both paid and free and, I must admit, Avast has equalled and usually bettered all of them. I wasn't really criticizing as such - just commenting that, whatever the software, (not just antivirus), as soon as you have a problem all the associated techies leap to their feet and suggest you are running something which MUST be interfering with their program rather than there being a problem with the program itself. I can understand that. It must be galling to put in so much work and testing and find there is still something not quite right. Keep up the good work guys - it's still a great program which will need a lot of beating. And you can't beat the price!!
Title: Re: problems with auto-updates v731
Post by: EvilAngel on November 25, 2005, 03:57:58 PM
 :-[

File: SetupDbg.log

08:51:12 min/gen  Started: 25.11.2005, 08:51:12
08:51:12 min/gen  Running setup_av_pro-2db (731)
08:51:12 nrm/sys  Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
08:51:12 vrb/sys  Computer WinName: ESTIMA03
08:51:12 min/sys  Windows Net User: ESTIMA03\Soporte
08:51:12 min/gen  Cmdline: /downloadpkgs /noreboot /updatevps /verysilent /sfx /sfxstorage C:\DOCUME~1\Soporte\CONFIG~1\Temp\_av_sfx.tm~a01892 
08:51:12 vrb/gen  DldSrc set to inet
08:51:12 vrb/gen  Operation set to INST_OP_UPDATE_GET_PACKAGES
08:51:12 vrb/gen  DldSrc set to sfx
08:51:12 min/gen  Old version: 2db (731)
08:51:12 nrm/gen  SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
08:51:12 nrm/int  SYNCER: Type: use IE settings
08:51:12 nrm/int  SYNCER: Auth: another authentication, use WinInet
08:51:12 vrb/pkg  Part prg_av_pro-2db is installed
08:51:12 vrb/pkg  Part vps-54604 is installed
08:51:12 vrb/pkg  Part news-44 is installed
08:51:12 vrb/pkg  Part setup_av_pro-2db is installed
08:51:13 min/gen  Old version: 2db (731)
08:51:13 vrb/fil  SetExistingFilesBitmap: 728->0->0
08:51:13 min/gen  GUID: 401ad251-2011-437a-aaee-4a9ac995dd81
08:51:13 nrm/gen  SelectCurrent: selected server 'tmp sfx storage' from 'sfx'
08:51:13 dbg/gen  Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
08:51:13 dbg/gen  Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
08:51:13 dbg/gen  Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
08:51:13 dbg/gen  Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
08:51:13 min/gen  Invalid value (1132831850)


 ??? what happen?
Title: Re: problems with auto-updates v731
Post by: Forejt on November 25, 2005, 04:16:49 PM
EvilAngel, this looks like expired license. Check About avast! dialog box, under Registration Key you'll see license expiration.
Did you have that 0xc0000005 error code?
Title: Re: problems with auto-updates v731
Post by: attfuzz on November 25, 2005, 04:41:26 PM
Since the uninstall and reinstall in Safe Mode (yesterday about 3:30pm CST), I haven't seen it auto update yet in the logs. Not sure when this actually happens, but it still seems to be working. Will let it run all day today and report back tomorrow if the auto update happens. The manual update was working as of yesterday, but just going to let it run and see if the auto update works.
Title: Re: problems with auto-updates v731
Post by: Lisandro on November 25, 2005, 05:19:15 PM
EvilAngel, this looks like expired license. Check About avast! dialog box, under Registration Key you'll see license expiration.
Forejt, can you teach you how to read this problem into the logs?
This way we can help other users in the same situation.
Title: Re: problems with auto-updates v731
Post by: H_Plow on November 26, 2005, 10:31:19 AM
Hi guys!
Just experiencing the same problem with Avast Pro 4.6.731 (trial 60 days).
Since I've installed it (3 or 4 days ago...), the update only worked first time till reboot.
After that neither automatic nor manual update works (getting red window or "hex codes" error message).
My system is:

AMD Athlon64 3200+ (Skt.939) based self-built workstation.
Windows XP Pro 64bit Ed. (SP-1 v.1830...should be the latest release)
I'm sticking around this post since I had this problem and noticed MANY people are posting about the same trouble and although "members" of Alwil (I guess someone of you "belong" to Alwil....  :) ) take part in this topic, the problem still not find any solution, fix or workaround  :'(
I guess you are all working hard on this topic and I hope at least with the newer release of Avast this (annoying) problem 'll be ERASED!  ;)
I've noticed also this problem affects both "Desktop" and "Server" O.S.s such as Win XP Pro (32bit Ed.), XP Pro (64bit Ed.) and Win 2003 Server (does it affects both 32bit and 64bit installations of 2003 Server   ??? ).
I guess beside O.S. it should also be considered the related CPU platform: AMD32, AMD64, Intel32bit, Intel64bit CPUs.......combinations (and matching..) between CPUs and O.S.s may be it's still a "huge incognito"   :-\
BTW.....waiting to hear soon from all of you guys...and hopefully someone 'll find a fix!  ;D
Title: Re: problems with auto-updates v731
Post by: Cloussau on November 26, 2005, 10:36:06 AM
Hi and welcome,
are you able to exclude the firewall permissions issue as not relating to your system?   
Title: Re: problems with auto-updates v731
Post by: H_Plow on November 26, 2005, 10:50:28 AM
Yes Clossau, actually I'm only using "Windows Firewall"....and seems like it's "not taking care" about Avast since I've installed.
So I've excluded ant kind of firewall (both Window's and third part ones..)  as "potential indicteds" for this problem!
I think there is a bug from within this release...althoug many expert in this forum excluded this hypothesis......but I'm not really very expert about "SW bug" related matters...like this!  ;D
Waiting to hear from you!  :D
Title: Re: problems with auto-updates v731
Post by: Cloussau on November 26, 2005, 10:57:45 AM
I guess the most promising way forward would be to follow the advice of Forejt in post 36 and try to generate the log report for him to analyse.
Speculating about possibilities is just creating a bigger mess it seems.
Good luck
Title: Re: problems with auto-updates v731
Post by: H_Plow on November 26, 2005, 02:42:58 PM
I totally agree with you Clousseau!

Only the guys at Alwil may determine what the real problem is.
Unexpert people can only make hypotesis whatevere they may help or not.
As I said, hopefully in a newer release of Avast they'll fix this annoyance!
Let's wait & hope!  ;)
Title: Re: problems with auto-updates v731
Post by: sky727 on November 26, 2005, 02:43:49 PM
As test123 I would like to re-install the old version v691... I am running Win 98SE with no firewall and since I install the new version I can't perform auto- update...

Please ! there is someone to give me the link to get the old version..??... I 've tried to find it on the  www .... nothing !

Thanks a lot and have a good day.. ;)

Pierre 8)
Title: Re: problems with auto-updates v731
Post by: DavidR on November 26, 2005, 02:48:27 PM
I think there is a bug from within this release...althoug many expert in this forum excluded this hypothesis......
I don't think that they are excluding it as a bug, just that it isn't effecting everyone, which would probably be much easier to find. The problem is why it is only effecting some of the users.

Are you able to do a manual update?
Title: Re: problems with auto-updates v731
Post by: H_Plow on November 26, 2005, 02:53:36 PM
"Since I've installed it (3 or 4 days ago...), the update only worked first time till reboot.
After that neither automatic nor manual update works (getting red window or "hex codes" error message)."


Nope DavidR....  :(
Title: Re: problems with auto-updates v731
Post by: DavidR on November 26, 2005, 02:56:48 PM
As test123 I would like to re-install the old version v691... I am running Win 98SE with no firewall and since I install the new version I can't perform auto- update...

Please ! there is someone to give me the link to get the old version..??... I 've tried to find it on the  www .... nothing !
That would be difficult as many sites only hold the latest version for download for obvious reasons. There are some sites that keep old versions of software (try google search for download avast 4.6.691), but I don't know if they would have avast.

However, going back just because the auto update isn't working would seem to be over kill (unless you have other issues not mentioned) when the purpose of the update to improve avast and fix some bugs, probably more of an issue that the auto update problem.

Can try a manual update if you can then this would seem to be an unnecessary step?
Title: Re: problems with auto-updates v731
Post by: Lisandro on November 26, 2005, 03:10:48 PM
Please ! there is someone to give me the link to get the old version..??
There is no mirrors for the old setup file.
Didn't you save it into your HDD when you install avast first?
Title: Re: problems with auto-updates v731
Post by: sky727 on November 26, 2005, 03:27:06 PM
Hi,

Of course understand I can continue with manual update, sure, but hope the problem of the auto-update being soon resolved... it's worse  :( because a month ago everything was working fine..!!

I did not find at this time the old version on the www with google search or else...

Thanks anyway and have a good day... :D
Pierre
Title: Re: problems with auto-updates v731
Post by: Lisandro on November 26, 2005, 03:32:09 PM
Of course understand I can continue with manual update, sure, but hope the problem of the auto-update being soon resolved... it's worse  :( because a month ago everything was working fine..!!

Unfortunatelly, no mirrors provide the old version. You should have it for install in your own computer.
But let Alwil try to solve this. It's good to keep complaining.
Something should be wrong in 731 version update as for some users, no solution at all...  :'( :P
Title: Re: problems with auto-updates v731
Post by: njoys1life on November 26, 2005, 04:35:34 PM
Even though Avast is having a problem with auto-updates, I still think this is the best antivirus solution out there, u all have come up with some innovative ideas, keep up the great work.
Title: Re: problems with auto-updates v731
Post by: sky727 on November 26, 2005, 06:11:10 PM
Hot Saturday...

found a site with old version... (4.665)... Ask manual language pack download and the program was automatically updated to v 731... so there is something wrong.... still keep avast and will perform manual vps update... waiting for alwil to correct the problem, definitively there is a bug in... ::)

Running Win98SE with no Fire wall, Avast was running fine since more than 1 year and auto update problems appears 3 week ago...

Thanks for your help !! keep in touch

Have a good day  ;)

Pierre
Title: Re: problems with auto-updates v731
Post by: Lisandro on November 26, 2005, 06:16:38 PM
Ask manual language pack download and the program was automatically updated to v 731
It's normal, expected and ok.
avast translations are not a language pack or ini file.
The translations are hardcoded INTO avast executables and dll.
Updating the language is, in fact, updating the program itself.
You must keep the original language of the old downloaded version. No way.
Title: Re: problems with auto-updates v731
Post by: internetstatic on November 26, 2005, 10:14:00 PM
Has anyone used the new version without registering it? One has 60 days to evauate it right?!!? I think the auto-update problem doesn't occur then. It's only when you add the key, it starts acting funny.  ???

I did send an email to customer service about this problem and I got a reply with a link to this thread saying that someone had found a solution to the problem.  ;)

I am back to my .691 and will stick to it till I am confident that the update issue has been solved.  ;D
Title: Re: problems with auto-updates v731
Post by: Lisandro on November 26, 2005, 10:54:56 PM
Has anyone used the new version without registering it? One has 60 days to evauate it right?!!? I think the auto-update problem doesn't occur then. It's only when you add the key, it starts acting funny.  ???
Isn't the demo key installed as the same as the product?
Maybe some new antipiracy method...
Title: Re: problems with auto-updates v731
Post by: alanrf on November 27, 2005, 04:13:28 AM
DavidR said,

Quote
However, going back just because the auto update isn't working would seem to be over kill (unless you have other issues not mentioned) when the purpose of the update to improve avast and fix some bugs, probably more of an issue that the auto update problem.

Can try a manual update if you can then this would seem to be an unnecessary step?

I find it hard to think of a comment in this forum with which I more thoroughly disagree.

The whole reason for the existence of this product is to provide rapid protection to the user community from the latest viruses spreading through the net.  If it does not provide that protection it is just so much waste of disk space and system resources and users should be out there looking for a product that will do the job. 

This update was advertised to us by Vlk as a minor point upgrade containing very little new functionality. 

If you have read through the user responses you will note that most of those for whom  automatic update does not work have reported that manual update does not work either.  Not exactly a surprise since the automated update is just simply what it says ... an automated manual update.

So this proportion of the users of avast are being left without antivirus updates for a point update that contains very little of use to most of them.

Far better for them to have an old version that does provide virus update protection than a point release update that (for the proportion affected) is totally derelict in its primary purpose.

I think that avast users contributing in this forum are doing a fantastic job in trying to help the affected group but the apparent lack of response and support from the avast team leaves me wondering if my previous faith in them is misplaced. 

I suggest to the avast team that, until this issue can be resolved, they should at least provide a link to the 691 version for the affected users.
Title: Re: problems with auto-updates v731
Post by: Matrix_Peter on November 27, 2005, 08:13:37 AM
Quote
If you have read through the user responses you will note that most of those for whom  automatic update does not work have reported that manual update does not work either.  Not exactly a surprise since the automated update is just simply what it says ... an automated manual update.
Exactly, and that's the problem. It seems that the auto-update encounters error and the manual update (via downloading the VPS) will crash.

I really do hope a resolution is provided very soon, since I deleted my .691 installation file once I updated to .731...
Title: Re: problems with auto-updates v731
Post by: Cloussau on November 27, 2005, 09:58:30 AM
 
Quote
I suggest to the avast team that, until this issue can be resolved, they should at least provide a link to the 691 version for the affected users.
I tend to agree with this

Looking back through the beta release thread there doesnt seem to have been an issue with updating until around Nov 20 which was a week after the final release.

Those that did have problems were able to attribute their problems to logical errors and find solutions reasonably easily.
Title: Re: problems with auto-updates v731
Post by: Lisandro on November 27, 2005, 01:06:59 PM
Far better for them to have an old version that does provide virus update protection than a point release update that (for the proportion affected) is totally derelict in its primary purpose.
Fully agree.

I think that avast users contributing in this forum are doing a fantastic job in trying to help the affected group but the apparent lack of response and support from the avast team leaves me wondering if my previous faith in them is misplaced. 
Where is avast team when we need official support and help? Something is wrong with 731 updates...

I suggest to the avast team that, until this issue can be resolved, they should at least provide a link to the 691 version for the affected users.
I would say more, I think Alwil should allow this for ever: the latest and the previous version for download.
Title: Re: problems with auto-updates v731
Post by: igor on November 27, 2005, 01:25:18 PM
Has anyone used the new version without registering it? One has 60 days to evauate it right?!!? I think the auto-update problem doesn't occur then. It's only when you add the key, it starts acting funny.  ???

I don't think there's any difference between the Demo period and the registered period (unless the demo or key is expired, of course).
You may send the whole setup log file to forejt to check if there's any difference between the demo and registered period (regarding the updates), but I sort of doubt it.

It seems that the auto-update encounters error and the manual update (via downloading the VPS) will crash.

I haven't seen a single report of a crash here. A crash means that windows display an error message. Actually, it would be more helpful if it did - because a real crash would provide more information.

I would say more, I think Alwil should allow this for ever: the latest and the previous version for download.

Just my opinion, but I don't think it will ever happen.
Title: Re: problems with auto-updates v731
Post by: Lisandro on November 27, 2005, 01:37:24 PM
I would say more, I think Alwil should allow this for ever: the latest and the previous version for download.
Just my opinion, but I don't think it will ever happen.
Why not? Tons of other applications do it. It will solve a lot of headaches while upgrading versions.
I agree that this will flood the forums with a question: Which version of avast are you using?  :'(
Title: Re: problems with auto-updates v731
Post by: Thorny on November 27, 2005, 01:43:18 PM
Hi Tech,

Not had any problems myself with V731, but this link might be useful to those looking for older verstions of Avast http://www.filehippo.com/download_avast_antivirus/?69

Cheers,

Thorny
Title: Re: problems with auto-updates v731
Post by: alanrf on November 28, 2005, 10:24:20 AM
Just FYI ...

I found this link when I was looking online for the 691 Home Edition version too.   

Before posting the link I wanted to check it out.  When I installed what purported to be the 691 release I found it to be the 665 version - so I chose not to post the link.   

That may still be better than not having any VPS updates with the 731 release but the affected folks should be aware. 
Title: Re: problems with auto-updates v731
Post by: Matrix_Peter on November 28, 2005, 12:18:41 PM
Quote from: igor
I haven't seen a single report of a crash here. A crash means that windows display an error message. Actually, it would be more helpful if it did - because a real crash would provide more information.
Yes, you are correct, and windows does show an error message -- The one that tells you whether you want to report the problem or not.
And if I go to the event log, it shows the error description:
Function setifaceUpdatePackages() has failed. Return code is 0xC0000005, dwRes is C0000005.

I'm also sure that others have experienced and reported the same problem.
Title: Re: problems with auto-updates v731
Post by: DavidR on November 28, 2005, 03:48:53 PM
Alan, this one is supposed to be version 4.6.691 http://www.filehippo.com/download_avast_antivirus/?209 and this one is supposed to be version 4.6.665 http://www.filehippo.com/download_avast_antivirus/?136 is it possible that they are both the same or possibly clicking the next link down, they appear very close together on the screen layout?
Title: Re: problems with auto-updates v731
Post by: alanrf on November 28, 2005, 05:45:34 PM
David,

you are correct about them being very close on the screen.  So I just repeated the exercise again to be sure. 

The link to 691 definitely does download a file that, when installed, is avast 665.
Title: Re: problems with auto-updates v731
Post by: DavidR on November 28, 2005, 06:29:07 PM
Thanks Alan, what a pain, it kind of negates the purpose of retaining old versions if they can't ensure what they indicate isn't correct.
Title: Re: problems with auto-updates v731
Post by: curious! on November 28, 2005, 08:18:41 PM
Hi all!
I have been using Avast for several years and never had a problem.

But in the beginning of November Avast let me down. I was not able to update vps neither automatically nor manually as many in this thread have already stated.

The difference is that I at that time was on version 4.5.xxx.!

I noted somewhere in the fora that a poster mentioned his last successful vps-update dates and they were exactly the same as mine. Ultimo October according to my log.  ???

I know it is a radical suggestion, but perhaps something has gone wrong with the updates-files. By coincidence this occured at the same time as the new release.

Well, for me it looked as if I could not get in touch with any of the thirty+ servers, but I was able to ping them.

Anyway I was not able to update manually or automatically, but downloading the whole set of defs from Avast site did the update. I thought everything was ok, but was still not cabable of normal vps updating.

I had not done any changes with my system, firewall, updates etc. Both my system and Avast working flawlessly for a year before this.

I ended up uninstalling 4.5.xxx and installing 4.6.731 and since then everything is fine.  :D

Hannibal Lecter
Title: Re: problems with auto-updates v731
Post by: Forejt on November 29, 2005, 11:25:04 AM
Please try this again, if you got 0xC0000005 error, we want to resolve this problem soon.
Edit setup.ini file in avast4/setup folder, add the following lines:

[BufferLog]
Enable=1
Limit=0

Run update again (it will probably fail), and send me files Setup.ini, SetupDbg.log, Setup.log and your license key (only the letters before dash separator) to my email (forejt@avast.com)
Title: Re: problems with auto-updates v731 (0xC0000005)
Post by: kubecj on November 30, 2005, 12:21:27 PM
I've stickyfied the thread until it gets resolved.

But since we're getting minimal feedback from the users experiencing this problem, it won't be that soon.  :-\
Title: Re: problems with auto-updates v731 (0xC0000005)
Post by: curious! on November 30, 2005, 01:08:03 PM
kubecj:

I am more than willing to give feedback, but as you can see from post nr 96 I do`n t have the problem any longer, but when I had it I was as I said on version 4.5.xxx. See my post.

I do not wish to Ghost back my PC to October 30, but I might  be able to extract files and mail them to you if you give me an address?  :)

Hannibal Lecter

Edit: The 4.5.xxx version on the said Ghost image will fail FOR THE FIRST TIME at next update attempt, if this isn`t clear from my previous post.
I know because I have tried two times before. HTH
Title: Re: problems with auto-updates v731 (0xC0000005)
Post by: Sandrix on November 30, 2005, 02:30:06 PM
Since I've installed it, the update only worked first time till reboot & that's all!
I have done everything was recomended - with no results.  :P  I have pro version *731 & real key.
So pls help me  :-\
Title: Re: problems with auto-updates v731 (0xC0000005)
Post by: Sandrix on November 30, 2005, 02:36:38 PM
oh i forgot to tell you about this some avast util. see link bellow:
http://offspring.caucasus.net/soft/avast_external_control.zip
sorry about flood.
Title: Re: problems with auto-updates v731 (0xC0000005)
Post by: Forejt on November 30, 2005, 03:57:11 PM
Try this:
1)Uninstall avast! completely and restart
2)Install avast! 4.6.731 (latest version) and restart
3)Wait for automatic database update (a few seconds), it should complete successfully
4)Enter your license key
5)Again restart and wait if it fails

Also, please add the following info:
Installation language
Regional settings and timezone
License expiration dates for database updates and for program

Thanks...
Title: Re: problems with auto-updates v731 (0xC0000005)
Post by: Theliel on November 30, 2005, 06:08:20 PM
same problems.

Install 731 and reboot. Database update well
Enter key (home editions and Pro edition) reboot and error to auto-update database and manual update. same codes, same all.

Snif snif :'(
Title: Re: problems with auto-updates v731 (0xC0000005)
Post by: Sandrix on November 30, 2005, 07:04:23 PM
Try this:
1)Uninstall avast! completely and restart
2)Install avast! 4.6.731 (latest version) and restart
3)Wait for automatic database update (a few seconds), it should complete successfully
4)Enter your license key
5)Again restart and wait if it fails

Also, please add the following info:
Installation language
Regional settings and timezone
License expiration dates for database updates and for program

Thanks...
I did everything, it did not work. here is avast! expiration info:
(http://offspring.caucasus.net/rus.bmp)  ???
Title: Re: problems with auto-updates v731 (0xC0000005)
Post by: Forejt on November 30, 2005, 07:17:46 PM
Please post the first part of your license key (18 characters) as shown in About dialog.
Title: Re: problems with auto-updates v731 (0xC0000005)
Post by: Sandrix on November 30, 2005, 07:56:06 PM
W3709654R0021M1152 but shout I post it? now everyone can see my key  ???
Title: Re: problems with auto-updates v731 (0xC0000005)
Post by: Forejt on November 30, 2005, 08:04:36 PM
The first part is safe. But don't post full license key - with the final 8 characters after separator  ;)
I'l check the key and will let you know...
Title: Re: problems with auto-updates v731 (0xC0000005)
Post by: Forejt on November 30, 2005, 08:23:26 PM
Your key is really strange... Better ask your distributor to get new license.

I'd like to see other user's keys who get this error. You can send it to my email instead of this forum...
Title: Re: problems with auto-updates v731 (0xC0000005)
Post by: Sandrix on November 30, 2005, 09:10:25 PM
Your key is really strange... Better ask your distributor to get new license.
what do you mean?  :'( oh crap :( now I must buy a new license  :-[
Title: Re: problems with auto-updates v731 (0xC0000005)
Post by: Forejt on November 30, 2005, 09:23:45 PM
You don't have to buy, since you already paid for the license. Can you send a copy of mail you got with your license key, to my address?
Title: Re: problems with auto-updates v731 (0xC0000005)
Post by: Vlk on November 30, 2005, 10:35:21 PM
Sandrix, wait a moment, your saying you BOUGHT this key: W3709654R0021M1152  from someone? This is definitely not a key issued by us. Can you tell me who you bouth it from, exactly?

Seems like someone's selling pirated avast keys... (http://malware-research.co.uk/Smileys/default/angry2.gif)
Title: Re: problems with auto-updates v731 (0xC0000005)
Post by: njoyslife on November 30, 2005, 11:46:06 PM
     As i've said before, Avast seems like it has an anti-piracy feature, if the key is made by a keygen or other crack method it will simply cause an error, like some sort of self destruct mechanism.  Im using the evaluation version and have not had a problem.  I plan to try an experiment using a keygen and c what happens.
Title: Re: problems with auto-updates v731 (0xC0000005)
Post by: njoyslife on November 30, 2005, 11:54:02 PM
Hmmm.... used a crack, guess what, 0xC0000005 shows up, can't even do a manual update, if u guys have perfected an anti-piracy feature for this software, I'll buy a lic. for the five computers i have in my home. ;)
Title: Re: problems with auto-updates v731 (0xC0000005)
Post by: Lisandro on December 01, 2005, 01:37:18 AM
Hmmm.... used a crack, guess what, 0xC0000005 shows up, can't even do a manual update, if u guys have perfected an anti-piracy feature for this software
If Alwil team did this, congratulations... perfect antipiracy feature  8) ;D
Title: Re: problems with auto-updates v731 (0xC0000005)
Post by: Cloussau on December 01, 2005, 01:46:37 AM
now we know whats come through in the last update maybe
 http://forum.avast.com/index.php?topic=17376.msg147874#msg147874
;D ;D ;D
Title: Re: problems with auto-updates v731 (0xC0000005)
Post by: njoyslife on December 01, 2005, 03:27:51 AM
     I would love to see how many free home users have had a problem with auto updates, or is it just with the pro version.

      ::)
Title: Re: problems with auto-updates v731 (0xC0000005)
Post by: Sandrix on December 01, 2005, 08:23:08 AM
I don't have an e-mail of person who sold me the key but I'm sure its real.
My friend is using key made with keygen & avast! works with no problems! what should i do? should I try crack? :-[
Title: Re: problems with auto-updates v731 (0xC0000005)
Post by: Sandrix on December 01, 2005, 08:27:55 AM
He's name is Nathan Skiffler.
Title: Re: problems with auto-updates v731 (0xC0000005)
Post by: Vlk on December 01, 2005, 09:41:22 AM
Sandrix,

Quote
I don't have an e-mail of person who sold me the key but I'm sure its real.

I don't undestand, you bought something from someone online and you don't even know his web/email address? Or it wasn't online?



njoyslife,

which crack did you use, exactly? Can you give me a link?


Thanks
Vlk
Title: Re: problems with auto-updates v731 (0xC0000005)
Post by: alanrf on December 01, 2005, 10:22:02 AM
Ahhh, how long before we have to run GenuineAvastCheck.exe before we can post in this forum?

Just kidding ...

I support every step you guys might be taking to protect your revenue stream and continuing to provide a "Home Edition" for which, much gratitude.
Title: Re: problems with auto-updates v731 (0xC0000005)
Post by: njoyslife on December 01, 2005, 01:18:39 PM
     Lol alanrf, I can understand about protecting a valuable source of income, how would people feel if someone hacked their bank accounts and withdrew $40 month without them knowing, or yet still, taking money from their childrens college funds.
Title: Re: problems with auto-updates v731 (0xC0000005)
Post by: njoyslife on December 01, 2005, 01:27:02 PM
     sorry vlk, I'll have too go through the sites again, those are places i don't visit, i'll try to give u a link sometime today.
Title: Re: problems with auto-updates v731 (0xC0000005)
Post by: njoyslife on December 01, 2005, 01:31:34 PM
     There u go

Проверка всей входящей и исходящей почты, интеграция в систему, блокирование потенциально опасных скриптов на веб-страницах, работа из командной строки, планировщик, возможность автообновления через Интернет. Интерфейс - на выбор двух типов: очень простой и интуитивно понятный и "расширенный"; возможно использование скинов. Есть и такая опция, как специализированный антивирусный скринсейвер.

In English: Avast Professional Edition is a complete ICSA certified antivirus software for your company. Avast Professional Edition includes On Demand scanner with two user interfaces. Skinnable simple interface--just select what do you want to scan in which way and press the Play button. Enhanced user interface--Outlook like UI allows user to set any feature of Avast, prepare and run tasks, store and check task's results. On Access scanner--special providers to protect: the most of available e-mail clients, Instant Messaging--ICQ or Miranda, Network traffic--lightweight firewall, P2P protection for Kazza, BitTorrent, Web shield--all HTTP traffic, Script Blocker.

Version 4.6 may include unspecified updates, enhancements, or bug fixes.

Скачать|Download:
"Avast.Professional.v4.6.731.WinALL.Incl.Keymaker-CORE.[zdal.com].rar" (9.8 MB) [megaupload.com]
Зеркало/Mirror [filefactory.com]
Зеркало/Mirror2 [rapidshare.de]
Зеркало/Mirror3 [uploading.com]

Скачать|Download: Триал на русском с оф.-сайта!
 
   
   
 
   
 
Title: Re: problems with auto-updates v731 (0xC0000005)
Post by: njoyslife on December 01, 2005, 01:40:54 PM
     Not to offend anyone, but this kind of mess has to stop, I work for a military contractor and i'm not online selling military hardware secrets to unknown people and will hastly report any violations to the proper authorities if any of my 40 team members decide they can do better by selling our corporation out.




     
Title: Re: problems with auto-updates v731 (0xC0000005)
Post by: Vlk on December 01, 2005, 02:19:15 PM
We're already aware of the keygen that is part of this download package. However, this doesn't seem to be a cracked version -- just the official setup program + keygen added...
Title: Re: problems with auto-updates v731 (0xC0000005)
Post by: njoyslife on December 01, 2005, 02:29:26 PM
     Understood, I did'nt know there were so many of these sites, it may be time for some undercover work for the alwil team, I mean infiltrate some of these sites and c whats going on. :o
Title: Re: problems with auto-updates v731 (0xC0000005)
Post by: Sandrix on December 01, 2005, 03:25:21 PM
Sandrix,

Quote
I don't have an e-mail of person who sold me the key but I'm sure its real.

I don't undestand, you bought something from someone online and you don't even know his web/email address? Or it wasn't online?

It's simple i deleted his adress. But have found it again, here it is:
Natanika@inbox.ge
Title: Re: problems with auto-updates v731 (0xC0000005)
Post by: Vlk on December 01, 2005, 04:31:38 PM
Well, OK, to sum up.

Is there anyone here who's getting the 0xC0000005 error and at least one of the following conditions is true:

- you're using avast! Home Edition, OR
- you're using avast! Professional Edition and have a LEGALLY acquired license

??
If not, I think it's time to close this thread... ;) :-X


Thanks
Vlk
Title: Re: problems with auto-updates v731 (0xC0000005)
Post by: Lisandro on December 01, 2005, 05:19:39 PM
- you're using avast! Home Edition, OR
- you're using avast! Professional Edition and have a LEGALLY acquired license
It's a shame that we lost time here trying to solve a problem of cracked installations.
Why do the users take our time, users too, and joke with us? This is ridiculous...  :-* :P
Thanks for the truth coming out from the shadows...
If I knew this since from the beginning I won't lose a second with it.  :P
Title: Re: problems with auto-updates v731 (0xC0000005)
Post by: curious! on December 01, 2005, 06:44:51 PM
Vlk:

I am on Home edition, see my second email to you for more details.

I am still a very satisfied Avast user  :)  and have been for several years.

Regards
Hannibal Lecter
Title: Re: problems with auto-updates v731 (0xC0000005)
Post by: JimTheMuso on December 01, 2005, 07:48:08 PM
See ALL my posts on both threads and the problems I had - including the error message mentioned and, YES, I have Home Edition on two machines with the problems appearing on both which now seem to be resolved. The fact still remains that these happened to me on both with a legal Home Edition.
Title: Re: problems with auto-updates v731 (0xC0000005)
Post by: Vlk on December 01, 2005, 07:56:45 PM
But the problem seems to be solved now? (i.e. the updater is not crashing any more?)
Title: Re: problems with auto-updates v731 (0xC0000005)
Post by: JimTheMuso on December 01, 2005, 10:50:48 PM
Yes - but it was solved by reinstalling in safe mode. Nothing was indicated to say Alwil had made any changes to Avast.