Avast WEBforum

Consumer Products => Avast Cleanup => Topic started by: REDACTED on August 13, 2015, 03:02:37 PM

Title: Blackscreen on Boot up
Post by: REDACTED on August 13, 2015, 03:02:37 PM

I've recently upgraded to windows 10 from 8.1 and reverted it back again from 10 to 8.1 through the 1 month recovery offer. From there, whenever I would boot my laptop on, grimefighter would start and "sedate my pc". My screen just remains black for two hours after it prepared the ninjas for a sneak attack.

Title: Re: Blackscreen on Boot up
Post by: REDACTED on August 14, 2015, 06:40:08 AM

There also isn't anything I could do on boot up. No mouse controls nor keyboard shortcuts as GrimeFighter sedates my pc and countsdown from 10 to 1

Title: Re: Blackscreen on Boot up
Post by: REDACTED on September 05, 2015, 04:34:01 PM

Would like to bump this thread, having the exact same issue.

Title: Re: Blackscreen on Boot up
Post by: Davidek on September 07, 2015, 01:34:02 PM

Just to be clear, this is an issue with GrimeFighter.  The new version of the program, Cleanup, does not cause black or blue screens.  There may be a few items we still need to work out but the number of support tickets has gone down by more than 50% since cleanup was released and none concerning blue/black screens or incompatible hardware.

Regarding the issue at hand for Richard and Nigel, I will pass this to our Dev team and hopefully come back with a workaround asap.

Thanks,

Davidek