Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on August 14, 2015, 06:47:59 PM
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Hello,
Avast 2015 in version 10.3.2225 makes it impossible to use any of the Office 2013 applications (Word, Excel, Powerpoint, Outlook).
The apps just crash at startup.
Problemsignatur:
Problemereignisname: APPCRASH
Anwendungsname: OUTLOOK.EXE
Anwendungsversion: 15.0.4745.1000
Anwendungszeitstempel: 55a4bc83
Fehlermodulname: StackHash_2408
Fehlermodulversion: 0.0.0.0
Fehlermodulzeitstempel: 00000000
Ausnahmecode: c0000005 (0xc0000005)
Ausnahmeoffset: 00000000773a0017
Betriebsystemversion: 6.1.7601.2.1.0.256.48
Gebietsschema-ID: 1031
Zusatzinformation 1: 2408
Zusatzinformation 2: 2408750e837eda6353562d171ea2d88a
Zusatzinformation 3: ee29
Zusatzinformation 4: ee29ee1583cdd30f2fe3b1680e2e7107
After uninstalling Avast in windows f8 mode with the clean tool, the apps can be used like normal.
Anyone of you have also this problem?
Regards
LenLap
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Which Windows version?
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Windows 7 64bit.
Regards
LenLap
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...and the error is reproducable. Avast active - Office apps dead. Avast uninstalled. Office apps doing well.
Regards
LenLap
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At first I thought there is something wrong with Outlook, but I just noticed that all Office 2010 modules are affected, even the OneDrive for Business, yet regular OneDrive seems to be working fine. I just upgraded to Internet Security level of protection from beeing a free user, had I known about this, it would have been a deal breaker, so please fix this A.S.A.P.! I don't even use hardened mode, out of the box settings, reinstalled Avast and made online repair on my office installation. I use windows 10 x64 pro, and the problem is present on 2 out of 3 computers in my household with the same OS and configuration. :(
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This problem is an ongoing problem. It needs to be checked by the guys from AVAST as soon as possible. My laptop can not be used. All office apps do not work when avast is installed.
Regards
LenLap
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It may help Avast to resolve if you send debug files.
https://www.avast.com/en-us/faq.php?article=AVKB33
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Same here. Incompatibility with something as prominent as Microsoft Office is an obvious deal-breaker for any software application. Goodbye Avast, it was nice to know you.
Problem signature:
Problem Event Name: APPCRASH
Application Name: EXCEL.EXE
Application Version: 15.0.4737.1000
Application Timestamp: 558018bb
Fault Module Name: StackHash_2408
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 00000000772c0017
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 2408
Additional Information 2: 2408750e837eda6353562d171ea2d88a
Additional Information 3: 4494
Additional Information 4: 4494a3920e86bc5550918d39fc38aef6
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Oh, and just to confirm, I uninstalled Avast and now Office works without problems.
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It may help Avast to resolve if you send debug files.
https://www.avast.com/en-us/faq.php?article=AVKB33
Good idea! I also uploaded an error log file from event logs when I posted a ticket. Really hope this will be fixed soon.
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I am using Windows 7 x64 with Office 2013 (15.0.4745.1001) and Avast 10.3.2225 without any problems.
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Same Problem with Windows 7 64bit and Office 2013. All Apps crash at startup.
Office 2013 Repair all apps are working, after new Start von Windows all apps are crashing again.
Effect since Avast Update
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Same Problem with Windows 7 64bit and Office 2013. All Apps crash at startup.
Office 2013 Repair all apps are working, after new Start von Windows all apps are crashing again.
Effect since Avast Update
Since clearly not everyone is having these issues but more than one person is the way to resolve is for Avast Team to understand the common ground within these effected PCs. Thus, it would help Avast to resolve if you send debug files.
https://www.avast.com/en-us/faq.php?article=AVKB33
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Same here, wasted hours on this over the weekend. Now using another AV package and Office 2013 works fine again, W8.1
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I'm experiencing the same problems here as well. Our workstations with Windows 7 Ultimate 64bit and Office 365 applications are crashing after updating to the most recent Avast program update (10.3.2225). Only after uninstallation of Avast will resolve our Office 365 issue. Hopefully Avast fixes this problem asap or we will be forced to switch AVs.
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Same here :/
- Windows 8.1 64bit
- Avast Free 2015 (10.3.2225)
- Office 365 SBP (15.0.4745.1001)
- latest SecurityPatches from Microsoft of August 11.
All Office 365 apps crashing repeatedly:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-08-16T18:51:13.000000000Z" />
<EventRecordID>66491</EventRecordID>
<Channel>Application</Channel>
<Computer></Computer>
<Security />
</System>
- <EventData>
<Data>lync.exe</Data>
<Data>15.0.4745.1000</Data>
<Data>55a4bbcc</Data>
<Data>ntdll.dll</Data>
<Data>6.3.9600.17936</Data>
<Data>55a68e0c</Data>
<Data>c0000005</Data>
<Data>00000000000cae7d</Data>
<Data>18e8</Data>
<Data>01d0d854839df450</Data>
<Data>C:\Program Files\Microsoft Office 15\root\office15\lync.exe</Data>
<Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
<Data>c39f575e-4447-11e5-834a-54ee7533517d</Data>
<Data />
<Data />
</EventData>
</Event>
- Opened ticket and attached DebugDiag-Dump and CrashLogs
hope it will be fixed soon... :D
Edit:
- Downgraded to Avast 2015 Free to previous version 2015.10.2.2218
-> http://public.avast.com/~havel/2218/avast_free_antivirus_setup.exe
- Disabled automatic ProgramUpdates
- Reapplied saved configuration
-> All Office 365 apps working flawless again *happy*
Next:
- Waiting for a working update *smiles*
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I had a similar issue with XP. None of my Microsoft programs would open. I'm curious of any previous posters in this thread were able to use Windows Media Player. I've read that if WMP is blocked from accessing the internet it causes the operating system to freeze.
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Same in my computer - Win 8.1
I suggest to install last version without problem: http://public.avast.com/~havel/2218/avast_pro_antivirus_setup.exe
It helps me.
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Yes can go to oldapps.com to get prevoius version of avast, you are always safe when you have an uptodate virus database. Im still on Version 2014.9.0.2021. & No issues. Just wait until a patch is out
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Same in my computer - Win 8.1
I suggest to install last version without problem: http://public.avast.com/~havel/2218/avast_pro_antivirus_setup.exe
It helps me.
Thank you for that, it works on Windows x64 Pro! I edited the link so I could get Internet security: "http://public.avast.com/~havel/2218/avast_internet_security_setup.exe" and I can confirm that it works great. So either that version or uninstall helps in this case. Can someone post an update if it gets fixed? I will stick to this rollback version 'till the solution arrives. Thnak you again!
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Same in my computer - Win 8.1
I suggest to install last version without problem: http://public.avast.com/~havel/2218/avast_pro_antivirus_setup.exe
It helps me.
Thank you for that, it works on Windows x64 Pro! I edited the link so I could get Internet security: "http://public.avast.com/~havel/2218/avast_internet_security_setup.exe" and I can confirm that it works great. So either that version or uninstall helps in this case. Can someone post an update if it gets fixed? I will stick to this rollback version 'till the solution arrives. Thnak you again!
You're welcome. I did the same - original link was http://public.avast.com/~havel/2218/avast_free_antivirus_setup.exe and I changed it to pro. I hope Avast will repair it soon...
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Hi guys,
can you provide me ID of your support packages?
This could be helpful for us in this situation. We'll check the situation in detail.
Please into the PM or directly to the my email - radil@avast.com.
Thanks a lot.
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I also met the same problem. I sent 2 weeks ago AVAST all information and error codes without answer... >:(
Right now I have had to restore my computer with an older backup (Ghost) and I locked the Avast software update (libraries can be updated)
Best regards
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Strange, I use office 2013 on almost a daily basis. Currently on Windows 10 and have no problems at all ???
Also had no problems while on Windows 8.1.
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Strange, I use office 2013 on almost a daily basis. Currently on Windows 10 and have no problems at all ???
Also had no problems while on Windows 8.1.
Thanks for letting me know. I was just about to buy an avast! Pro license but this has turned me away
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Strange, I use office 2013 on almost a daily basis. Currently on Windows 10 and have no problems at all ???
Also had no problems while on Windows 8.1.
Thanks for letting me know. I was just about to buy an avast! Pro license but this has turned me away
Letting you know that I have NO problems certainly isn't a reason not to get Avast :)
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Perhaps promising. :)
https://forum.avast.com/index.php?topic=175474.15
Hi,
we already have fix for Outlook 2003, it will be released in next few days. Regarding the Office 2013 issues we weren't able to reproduce it yet, but working on it.
Martin
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I too have experienced 10.3.2225 killing Office 2013.
Windows 7 Pro 64-bit
Newly installed Office 2013
Just finished uploading an Avast support file
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I too have experienced 10.3.2225 killing Office 2013.
Windows 7 Pro 64-bit
Newly installed Office 2013
Just finished uploading an Avast support file
The problem was addressed in the latest beta available at:
https://forum.avast.com/index.php?topic=175753.0 (https://forum.avast.com/index.php?topic=175753.0)
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I have Program version 10.3.2225 and when I open Office 2013 I get the error
The application was unable to start correctly (0xc0000005). Click OK to close the application
I uninstalled and reinstalled Office, still the same issue. Uninstalled Avast (while Office still installed) and it opened fine. Very frustrating having to uninstall and reinstall Avast whenever I need to use Office.
I'm on Windows 7 64-bit also
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I have Program version 10.3.2225 and when I open Office 2013 I get the error
The application was unable to start correctly (0xc0000005). Click OK to close the application
I uninstalled and reinstalled Office, still the same issue. Uninstalled Avast (while Office still installed) and it opened fine. Very frustrating having to uninstall and reinstall Avast whenever I need to use Office.
I'm on Windows 7 64-bit also
Read Bob's reply prior to your own, the issue has been addressed in the latest beta version.
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I have Program version 10.3.2225 and when I open Office 2013 I get the error
The application was unable to start correctly (0xc0000005). Click OK to close the application
I uninstalled and reinstalled Office, still the same issue. Uninstalled Avast (while Office still installed) and it opened fine. Very frustrating having to uninstall and reinstall Avast whenever I need to use Office.
I'm on Windows 7 64-bit also
Read Bob's reply prior to your own, the issue has been addressed in the latest beta version.
Yes I had read that, but I wasn't able to download the beta version.
And when it finally went through Avast came up saying it was a virus, so gg.
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Absolutely livid that 3 weeks, a new SSD and a Windows 10 license only to find that this is a known issue that has not been shared with end-users for a critical application!
Sure, mea culpa for not considering that this product might have been a root cause and actively searching these forums for solutions but I appear to be overly trusting?...
Anyway, I can confirm the exact same issues reported by everyone else...
Windows 7 and 10 64bit all act in exactly the same way. What confuses things is that you find yourself trying the myriad of other solutions for 2013 such as disabling graphics hardware acceleration, recreating profiles, etc... And some of them work briefly here and there, then they don't...
Oh and disabling Avast does not resolve the issue as Avast is quietly continuing to block/break things despite being told not to. That's an interesting "feature"
The suggestion to update to the beta seemed like a good idea but with all the other issues like Macrium reflect conflicts, etc... that seems a little counter intuitive... For now I'm back to Win defender and applying a lot of common sense when clicking anything.
In all seriousness, Avast staff... You need to be highlighting this as a known issue and letting your customer base know.. Not waiting for more p*ssed off end-users to find out the hard way... Waiting 2-3 weeks with no notice except this forum post is just poor communication and won't do your product rep' any favours.
For now Avast is off my systems and I doubt I'll be reinstalling without a bit note to test everything 15 times before I update my main systems.
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To be fair, only some user had a conflict with Avast and Office 2013.
I was one of those that never had a problem. I didn't need the update to solve any Office 2013 problem. :)
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I can confirm there was a compatibility issue between Avast and Office 365 on 64-bit OSes. I couldn't reproduce it on my own computer, but we got some memory dumps and we fixed this problem. (28/6/2015) -- the fix is probably also included in Avast 2015 R4 Beta (https://forum.avast.com/index.php?topic=175753.0).
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I have also been experiencing this issue and trying to troubleshoot the last several weeks. I've reinstalled office multiple times, disabled windows firewall and avast with no effect. Could this also be why my Adobe Creative Cloud apps can't communicate with Quicktime? because that started about the same time too! They use TCP to work with Quicktime. I also submitted a support ticket.
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I have also been experiencing this issue and trying to troubleshoot the last several weeks. I've reinstalled office multiple times, disabled windows firewall and avast with no effect. Could this also be why my Adobe Creative Cloud apps can't communicate with Quicktime? because that started about the same time too! They use TCP to work with Quicktime. I also submitted a support ticket.
Posting that support ticket would help for us to alert the Moderators. :)
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The suggestion to update to the beta seemed like a good idea but with all the other issues like Macrium reflect conflicts,
First I heard of Macrium problems..........can someone post the thread link ?
I did a search and could not find.
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The suggestion to update to the beta seemed like a good idea but with all the other issues like Macrium reflect conflicts,
First I heard of Macrium problems..........can someone post the thread link ?
I did a search and could not find.
I think he was referring to this topic and as you can see, it turned out to be a Bluetooth mouse problem:
https://forum.avast.com/index.php?topic=173580.msg1243588#msg1243588 (https://forum.avast.com/index.php?topic=173580.msg1243588#msg1243588)
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Just to add my experience with this.
Updated Avast 1 week ago to latest version as it was asking me to, a day later noticed that when I start PC Microsoft OneNote tells me its crashed.
Can't open any Microsoft Office 2013 applications as they error and crash.
I had some success getting only 1 Office application to open, if I stopped all Avast services, I could open OneNote 2013 sometimes, but no other Office apps like Excel or Word.
I re-installed Office after removing it and no change, my PC is fresh installed a month ago and doesn't have much else running.
Now I have Office2013 apps all working, but only as I uninstalled Avast. Shame as it was best anti-virus application I had used.
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Windows 7 Home Premium 64bit
Office 2013 64bit (downloaded using a business Office365 account)
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Just to add my experience with this.
Updated Avast 1 week ago to latest version as it was asking me to, a day later noticed that when I start PC Microsoft OneNote tells me its crashed.
Can't open any Microsoft Office 2013 applications as they error and crash.
I had some success getting only 1 Office application to open, if I stopped all Avast services, I could open OneNote 2013 sometimes, but no other Office apps like Excel or Word.
I re-installed Office after removing it and no change, my PC is fresh installed a month ago and doesn't have much else running.
Now I have Office2013 apps all working, but only as I uninstalled Avast. Shame as it was best anti-virus application I had used.
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Windows 7 Home Premium 64bit
Office 2013 64bit (downloaded using a business Office365 account)
You could have installed the latest beta as already mentioned. It addressed the Office problem.
https://forum.avast.com/index.php?topic=176033.0 (https://forum.avast.com/index.php?topic=176033.0)
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I've been experiencing the same issue for Outlook 2013 (Office 365) on Windows 7 x64, but Office 2010 apps working flawlessly. Reverted back to avast! Antivirus 10.2.2215. Looking forward to a fix in next update.
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Same problem windows 10 + oficce 2013 64x + avast I told to the cumstumer center and they said it was a problem of my o.s... I think they don`t pretened solve this issue...
there's no more avast in my p.c. .. I have payed for the premiun versión till April 2016.
and i will not recomended it anymore
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Have you installed the latest version of Avast ???
https://forum.avast.com/index.php?topic=176600.0 (https://forum.avast.com/index.php?topic=176600.0)
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I had the same issue. Office 365 wouldn't open on 64-bit Windows 7 with Avast installed. I was getting error message 0xc0000005 popping up when I tried to open Word, Excel or Outlook. After weeks of calling Microsoft all kinds of unflattering it names, I found this thread and realised it wasn't Microsoft's fault (sorry MS). Thanks to everyone for posting about it. You've saved me a ton of headaches.
I've uninstalled Avast, and Office 365 is working fine. It's a shame because I liked Avast, but the ability to do my job is more important to me than Avast is, so it's gone until they fix it.
I also had a problem upgrading to Windows 10, which may or may not be related. When I tried the free Windows 10 upgrade, it locked me out of all my files by changing the permissions on them. The only fix Microsoft gave me was reverting back to Windows 7 and wasting two weeks of my life--an unplanned/unpaid holiday from work that I wouldn't recommend--changing the permissions back. Do you think Avast caused that too? I'm wary of trying to install Windows 10 again in case it screws everything up like last time, but if anyone else had the same issue and it was Avast, I'd love to find out.
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Hey so I managed to find a fix for this problem for our avast business installs and office 365 - 2016 and 2013 versions
1 - Pause Avast file & Mail shield
2 - Add/remove programs, right click, repair installation - long or short repair it doesn't matter
3 - Restart shields.
And now everything works again (Avast+Office).
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There is no fix at all needed.
In case you missed it, this thread is about avast 2015.
Latest version is 2016 and the problem has been solved.
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same problem today
avast free installed in mar 2016
uninstaled today(+uninstal tool), but noting helps >:( >:( >:(