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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: alicia.rose on August 17, 2015, 03:51:56 AM

Title: Computer intermittently freezing
Post by: alicia.rose on August 17, 2015, 03:51:56 AM
I am using XP SP3 with Firefox browser.

Since installing Avast Antivirus version 2015.10.3.2225 on my computer it has been intermittently freezing. It suddenly stops responding, the screen is frozen, the cursor won't move and the only option is to shut it down by pressing continuously on the power button.

I uninstalled it today and attempted to reinstall what I had before, which I didn't have any problems with: version 2015.10.2.2218. I used the download link here for it, but version 2015.10.3.2225 has been installed instead?

Would you kindly give me a link for version 2015.10.2.2218. I want to use that until hopefully the issue gets rectified.....I see that some other XP SP3 users have had it too.
Title: Re: Computer intermittently freezing
Post by: Asyn on August 17, 2015, 07:13:57 AM
Here you go: http://public.avast.com/~havel/2218/avast_free_antivirus_setup.exe
Title: Re: Computer intermittently freezing
Post by: alicia.rose on August 17, 2015, 01:32:38 PM
Thank you very much for your help.

I assume Avast Antivirus developers either read all the issues that are reported here or get notified of them so that they can work on them?

Would you also give me a link for the version inbetween 2015.10.2.2218 and 2015.10.3.2225 please, I haven't tried that one before.
Title: Re: Computer intermittently freezing
Post by: Asyn on August 17, 2015, 01:41:13 PM
1. Thank you very much for your help.
2. I assume Avast Antivirus developers either read all the issues that are reported here or get notified of them so that they can work on them?
3. Would you also give me a link for the version inbetween 2015.10.2.2218 and 2015.10.3.2225 please, I haven't tried that one before.
1. You're welcome.
2. Well, let's hope so... ;)
3. Sorry, I only got links for build 2218.
Title: Re: Computer intermittently freezing
Post by: alicia.rose on August 17, 2015, 01:55:38 PM
Ok Asyn...  :)

You're always a great help.
Title: Re: Computer intermittently freezing
Post by: Asyn on August 17, 2015, 01:57:33 PM
Glad I could help Alicia. :)
Title: Re: Computer intermittently freezing
Post by: arigamor on August 17, 2015, 09:51:50 PM
Same problem here. Internet Security with paid license. Program version 10.3.2225, virus db 150817-1, installed in Windows Vista SP2 and Windows 7 SP1. There is not any event log entry, just freezes everything and have to hard reset the machine.
Do you think that link would be useful for my case?
Why doesnt AVAST test their software before release it to users?
I had to uninstall the antivirus to go online and get here without get frozen before I can post my problem.
Title: Re: Computer intermittently freezing
Post by: essexboy on August 17, 2015, 09:58:28 PM
I think you will find it is related to the Firefox browser interaction.
Title: Re: Computer intermittently freezing
Post by: moznewbie on August 17, 2015, 10:21:14 PM
I think you will find it is related to the Firefox browser interaction.
You could be right but I uninstalled Firefox 39.0, went back to 37, then went back to an earlier version, and still had freezing issues. If it's a compatibility issue it isn't because Firefox made a change at the same time as Avast.
Title: Re: Computer intermittently freezing
Post by: arigamor on August 18, 2015, 01:07:10 AM
Uhmm I dont' have FireFox installed, but IE 9 - 11 and Opera. And both PCs got frozen. Uninstalled Avast IS and everything is working without any trouble. The problem is that the PCs havent any antivirus. If Avast doesnt solve this quickly I will have to buy another antivirus.
Title: Re: Computer intermittently freezing
Post by: moznewbie on August 18, 2015, 02:15:57 AM
Uhmm I dont' have FireFox installed, but IE 9 - 11 and Opera. And both PCs got frozen. Uninstalled Avast IS and everything is working without any trouble. The problem is that the PCs havent any antivirus. If Avast doesnt solve this quickly I will have to buy another antivirus.
There's a link to 2218 a few posts before this and that should be fine. I'm using 2215 and that's definitely ok. There should be a link for 2215 somewhere on this forum. If it's hard to find you can also get it from FileHippo.
Title: Re: Computer intermittently freezing
Post by: alicia.rose on August 18, 2015, 03:48:40 AM
Uhmm I dont' have FireFox installed, but IE 9 - 11 and Opera. And both PCs got frozen. Uninstalled Avast IS and everything is working without any trouble. The problem is that the PCs havent any antivirus. If Avast doesnt solve this quickly I will have to buy another antivirus.
There's a link to 2218 a few posts before this and that should be fine. I'm using 2215 and that's definitely ok. There should be a link for 2215 somewhere on this forum. If it's hard to find you can also get it from FileHippo.

You probably didn't see.....I mentioned earlier that I used a link on this forum that was definitely for 2218, but 2225 was installed instead?

The link Asyn provided is the one that I shall now use. Thanks for the FileHippo tip.

** Just seen useful information under: 'Just a collection.All versions of avast.' topic
Title: Re: Computer intermittently freezing
Post by: bender01 on August 18, 2015, 10:58:23 AM
The freezing issue started with 2223 so get a previous version (2218 or less).

Don't get it from FileHippo because it will give you the latest version even if it says it's a previous one. Get it from oldapps.com.
Title: Re: Computer intermittently freezing
Post by: skinnypops on August 18, 2015, 12:57:42 PM
just to add to list, same freezing issues here. see signature for system details. only 2 basic shields +
home network scan.

skinnypops
Title: Re: Computer intermittently freezing
Post by: alicia.rose on August 18, 2015, 01:21:30 PM
Thanks for that information 'bender01'.

Thanks for adding to list 'skinnypops' and to all other contributors.
Title: Re: Computer intermittently freezing
Post by: arigamor on August 18, 2015, 01:25:10 PM
Hi again and thanks for your answers and help. Buuuut

1) I've installed the 10.2.2215 version (with and without internet connection), then
2) went to options->udates->Manual Updates for program and virus db,
3) introduce the file license and it starts to download the current version 2225 and the PC freezes few minutes later.

The 2215 and 2218 versions don't install the FireWall Shell and AntiSpam Shield

How can I prevent that "automatic program update". I just want the old version with the FireWall Shield
Title: Re: Computer intermittently freezing
Post by: Pondus on August 18, 2015, 01:27:41 PM
Quote
I just want the old version with the FireWall Sheld
what avast are you installing?  avast free and avast PRO does not have firewall

Title: Re: Computer intermittently freezing
Post by: arigamor on August 18, 2015, 01:37:31 PM
I have Internet Security with 3 licenses for 2 years, ends April 2016. I downloaded the 2215 free version that Asyn suggested and installed as usual, then desactivate the updates and added the license file- It went directly to download the new version!!!
The free version downloaded from oldapp.com

But the real problem is that it goes directly to update, not matter if I choose or not "Manual Updates"
Title: Re: Computer intermittently freezing
Post by: moznewbie on August 18, 2015, 02:08:26 PM
Hi again and thanks for your answers and help. Buuuut

1) I've installed the 10.2.2215 version (with and without internet connection), then
2) went to options->udates->Manual Updates for program and virus db,
3) introduce the file license and it starts to download the current version 2225 and the PC freezes few minutes later.

The 2215 and 2218 versions don't install the FireWall Shell and AntiSpam Shield

How can I prevent that "automatic program update". I just want the old version with the FireWall Shield
Do what you were doing in going back to 2215 but...

Don't click the Program update button in Image 1 - only click the Virus Definitions update. Click the Settings button and set updates to manual or it will also update the program.

Don't click the update button in Image 2 - it will update the program to 2225 even if you have updates set to manual. It 's best to change the Update square to Browser Cleaner or something else.
Title: Re: Computer intermittently freezing
Post by: arigamor on August 18, 2015, 03:02:24 PM
Thanks Moznewbie. I unistalled it in secure mode, run avastclear, installed 2215 back and open the options to update the virus definition file, buuuut I couldn't. The update button was disabled because Avast was very busy updating the program to version 2225.

Unfortunatly it does it automatically, as soon as it gets connection to internet.

Installing without internet connection is posible, but you can not update the virus definition file and some day I would have to go online, wouldnt I? LOL.

Title: Re: Computer intermittently freezing
Post by: alicia.rose on August 18, 2015, 07:41:12 PM
I just successfully installed Avast Free Antivirus 2218 using Asyn's link.

I immediately set both virus definitions and program updates to manual (usual for me).

I received a popup message advising me that an update to my version of Avast antivirus is available, but it was not installed.

I was advised that virus definitions were fully updated so I have had no need to update them yet.
Title: Re: Computer intermittently freezing
Post by: David743 on August 25, 2015, 03:33:49 AM
Noted comments re program version 2218 and 2225. But updating 18 to 25 causes hang at "saving package, this may take a while" This issue affects two PC and laptop running XP Home SP3. Eventually system freezes on PC and only way out is power down. On laptop, cannot shut windows down so again have to power off. Both definitions set to manually update, (done everyday prior to work) and program set to advise new version. Defs update OK. Can provide all data necessary to do full scale investigation but hoping some-one has seen this and resolved it. Only hardware change is to TP-Link modem but cannot think why this should be a problem. Win 7 system updates program OK to 25 but only just done so have to wait for some good usage.
Title: Re: Computer intermittently freezing
Post by: Wim15 on September 11, 2015, 02:33:50 PM
Same problems here...
Firefox, Avast, Vista...
Will try the 2218 solution.
It definitely started after Avast upgrade some weeks ago. No issues before that.

Thanks for your help.
Title: Re: Computer intermittently freezing
Post by: rpuglisi on October 03, 2015, 03:02:59 AM
Hello,
I am running Windows Vista Home Premium SP2 with Avast Free 2015 10.3.2233. I have been having intermittent problems with my PC freezing while using Internet Explorer or Firefox causing me to have to hard boot to recover. Has anyone notified Avast support about this issue?
Thanks.
Rich
Title: Re: Computer intermittently freezing
Post by: moznewbie on October 03, 2015, 09:08:23 AM
Hello,
I am running Windows Vista Home Premium SP2 with Avast Free 2015 10.3.2233. I have been having intermittent problems with my PC freezing while using Internet Explorer or Firefox causing me to have to hard boot to recover. Has anyone notified Avast support about this issue?
Thanks.
Rich
Yes!

The problems started with the 2225 update that came in at the end of July. There were numerous complaints. mostly from XP sp3 users with Firefox. 10 weeks later and the 2233 update has exactly the same issues. Your options are to remove the current version of Avast and reinstall version 2215 or 2218, remove the current version of Avast and use another antivirus product, or struggle along as you are with continual freezing problems. Avast is no longer on my XP computer. I went back to the 2215 version in early August and patiently waited for an improvement on the 2225 disaster. 2233 wasn't it! I have better things to do than keep dealing with crashes and reinstalling antivirus software. Bottom line - if Avast was going to fix the problem it would have been done by now. I'm not waiting another 10 weeks for an update. The new 2233 version seems to cause problems with some versions of Windows 10. I'm still following this only because I have 2 computers using Win 7 and 1 using Win 8 that i'm waiting to update to Win 10. I liked Avast but I wouldn't recommend it any more.
Title: Re: Computer intermittently freezing
Post by: bob3160 on October 04, 2015, 12:44:29 AM
The current version of Avast works well on Windows 10. There have been some problems for those of us who are using
the Insider Preview Developers latest version build 10547. I'm one of those but after some experimenting, I've worked out those problems.
There were also problems installing the latest beta version of Avast but that's the nature of beta testing.
Unfortunately Windows XP has limitations and getting it working properly with much of the latest software is a struggle.
Title: Re: Computer intermittently freezing
Post by: srt4 on October 04, 2015, 04:17:06 AM
I just want to report the freezing issue with 2225 and continuing with 2233 is not isolated to XP. I use Avast on Vista 32 bit and have the same exact freezing issue. This was also reported by others using Vista.
Title: Re: Computer intermittently freezing
Post by: TSquare on October 05, 2015, 05:39:14 AM
The current version of Avast works well on Windows 10. There have been some problems for those of us who are using
the Insider Preview Developers latest version build 10547. I'm one of those but after some experimenting, I've worked out those problems.
There were also problems installing the latest beta version of Avast but that's the nature of beta testing.
Unfortunately Windows XP has limitations and getting it working properly with much of the latest software is a struggle.
This particular computer freezing/lockup problem has nothing to do with Windows 10 or beta versions. I'm on Vista and use Avast Free public release. The lockup started with Avast 2225, going back to 2218 solves the problem. And yes, I have tried the latest Free version of Avast. It still locks up the computer.
Title: Re: Computer intermittently freezing
Post by: rpuglisi on October 12, 2015, 06:03:43 PM
I uninstalled 2233 and installed 2215 and turned off automatic update. Let's see. I'm not happy that Avast is doing nothing about it.
Title: Re: Computer intermittently freezing
Post by: TSquare on October 12, 2015, 06:13:01 PM
I uninstalled 2233 and installed 2215 and turned off automatic update. Let's see. I'm not happy that Avast is doing nothing about it.

Only turn off Automatic Program Updates. You can leave the Definitions set to Auto Update.
Title: Re: Computer intermittently freezing
Post by: rpuglisi on October 14, 2015, 03:06:44 AM
Yes that's exactly what I did and no freezes. Many thanks. So much for any help or support from Avast.
Title: Re: Computer intermittently freezing
Post by: bob3160 on October 14, 2015, 01:39:31 PM
I uninstalled 2233 and installed 2215 and turned off automatic update. Let's see. I'm not happy that Avast is doing nothing about it.

Only turn off Automatic Program Updates. You can leave the Definitions set to Auto Update.
The default is Ask when an update is available.
If it updates Automatically, it's because the default was changed. :)
When in doubt, the best settings for both performance and protection are the default settings.
Only make changes after you've researched how those changes effect your system and your protection.
Title: Re: Computer intermittently freezing
Post by: TSquare on October 14, 2015, 08:08:20 PM
I uninstalled 2233 and installed 2215 and turned off automatic update. Let's see. I'm not happy that Avast is doing nothing about it.

Only turn off Automatic Program Updates. You can leave the Definitions set to Auto Update.
Only make changes after you've researched how those changes effect your system and your protection.

Too bad that the Avast programmers don't know about this rule. We are still waiting for Avast to fix the changes they made after 2218 that effect our system in a very bad way.
Title: Re: Computer intermittently freezing
Post by: bob3160 on October 14, 2015, 11:23:05 PM
I uninstalled 2233 and installed 2215 and turned off automatic update. Let's see. I'm not happy that Avast is doing nothing about it.

Only turn off Automatic Program Updates. You can leave the Definitions set to Auto Update.
Only make changes after you've researched how those changes effect your system and your protection.

Too bad that the Avast programmers don't know about this rule. We are still waiting for Avast to fix the changes they made after 2218 that effect our system in a very bad way.
Unfortunately there are limits to Windows XP. I'm using Windows 10 and not having any problems.
Title: Re: Computer intermittently freezing
Post by: TSquare on October 15, 2015, 12:03:32 AM
I uninstalled 2233 and installed 2215 and turned off automatic update. Let's see. I'm not happy that Avast is doing nothing about it.

Only turn off Automatic Program Updates. You can leave the Definitions set to Auto Update.
Only make changes after you've researched how those changes effect your system and your protection.

Too bad that the Avast programmers don't know about this rule. We are still waiting for Avast to fix the changes they made after 2218 that effect our system in a very bad way.
Unfortunately there are limits to Windows XP. I'm using Windows 10 and not having any problems.

So you are officially saying that Avast does not and will not work on XP and Vista and we should just move on to another OS or another AntiVirus.
Title: Re: Computer intermittently freezing
Post by: bob3160 on October 15, 2015, 12:48:41 AM
I don't speak for Avast. I'm a user of the product just like you.
It's a fact that there are certain things that XP is not capable of doing.
That's also the reason that Microsoft no longer supports it.

Title: Re: Computer intermittently freezing
Post by: bender01 on October 17, 2015, 06:08:17 PM
Microsoft no longer supports it.
Not true, I still get an update like once per month. I got the last one a few days ago, it was the malware one and the Outlook one.

I would like to know: is it safe to keep the 2215 version or should I change antivirus?
Title: Re: Computer intermittently freezing
Post by: bob3160 on October 17, 2015, 06:26:10 PM
Microsoft no longer supports it.
Not true, I still get an update like once per month. I got the last one a few days ago, it was the malware one and the Outlook one.

I would like to know: is it safe to keep the 2215 version or should I change antivirus?
The updates were not for XP but for the programs installed on your computer. (Defender and Office)
Nothing wrong with v2215 since that seems to work for you. The protection is updated the same as in the newer versions.
Title: Re: Computer intermittently freezing
Post by: doom2pro on November 14, 2015, 09:15:14 PM
You can throw me into the Firefox/Vista/Avast pot... Except for me it happened right at the worst time, as my 1 year old daughter knocked laptop off couch, had to replace the hard drive and reinstall Vista...

Laptop is a HP/Compaq Presario CQ60-210US...

Here is the ridiculous path I took to finally realizing it was Avast....

After the fall the machine had several bad sectors (probably due to a head crash), and most of the data was recovered but the drive was toast... So when I ordered a new hard drive I also ordered a 4GB RAM kit, I figured I might as well upgrade from the 2GB kit that was in there.

So I get the new drive and RAM, install both, reinstall Vista 64-bit (ohh that was fun, I'll spare you the details) and everything is fine, I install all the applications I use, everything seems to be fine.

When I first encountered the hard locking I instantly worried that there had been hardware damage from the fall other than the hard drive, so I ordered a new motherboard, and a new screen since the old one had vertical lines in the middle due to wear (unrelated to the fall)...

The screen arrived first, worked perfectly fine, but I was still getting random hard locks, always when using Firefox on certain websites... I was starting to suspect the 4GB Ram kit I had ordered, as the hanging started right around the time I installed them (and the new drive).

I decided to swap for the old 2GB RAM kit, and I thought I found the issue, only for the system to hang unexpectedly again... Doh! At this point I am almost certain it's the motherboard and I had not received the new one yet, so I take out the old one and reflow the Southbridge chip which has known issues in these models... Put everything back together... Still locking up in firefox...

Finally the new motherboard arrives, I put it in, and.... Locks up in Firefox, so it wasn't the motherboard... Not long after ordering the Motherboard and just to be sure, I ordered a new Turion 64 X2 RM-74 which is cheap on Ebay these days and much faster than the QL-62 already in the laptop, and which allows me to use the new 4GB RAM kit at full 800Mhz speed, in addition to a 200Mhz faster clock on each core, all in the same 35Watt TDP.

New CPU arrives, and I am pretty certain the CPU is the problem, so I pop the new one in, boot her up and open Firefox... No hangs! I DID IT! *wait for it*... Go to Wunderground, check the weather and, DOH! She freezes up solider than a turd in February....

At this point I have changed EVERY major piece of hardware, new screen, new RAM, new Harddrive, new Motherboard, new CPU... NOW I am getting mad, it HAS to be Software at this point...

I reinstall EVERY DRIVER, do a chkdsk with surface scan, sfc /scannow, reinstall Java, Flash, Firefox... I test in IE, Safe Mode, no crashes, has to be Firefox... I try Firefox in it's own safemode, no dice, still locks up... The only thing left to do is test Firefox with Avast turned off...

SUCCESS! No more hanging, not after hours or days... It must be Avast, so I check for an Update, install the "New 2016 Avast", and re-enable all shields, so far so good!

Gee Thanks Avast, perfect timing with the buggy build... I replaced every single piece of hardware in my Laptop, and it was Avast the entire fkn time!



Title: Re: Computer intermittently freezing
Post by: Darkwolf on November 19, 2015, 02:28:39 PM
Microsoft no longer supports it.
Not true, I still get an update like once per month. I got the last one a few days ago, it was the malware one and the Outlook one.

I would like to know: is it safe to keep the 2215 version or should I change antivirus?

I use XP Pro with no service packs and no automatic updates, A-V is Avast! 2218, Firewall is ZoneAlarm, A-M is SuperAntiSpyware. Since I built it I have never updated it from Microsoft, just kept the drivers updated from the manufacturers sites. Yes you can use 2215 or 2218, just stay away from 2225 or the newer versions. Set the VD database to update automatically, and the program updater to Manual Update.
Title: Re: Computer intermittently freezing
Post by: bob3160 on November 19, 2015, 02:33:13 PM
Microsoft no longer supports it.
Not true, I still get an update like once per month. I got the last one a few days ago, it was the malware one and the Outlook one.

I would like to know: is it safe to keep the 2215 version or should I change antivirus?

I use XP Pro with no service packs and no automatic updates, A-V is Avast! 2218, Firewall is ZoneAlarm, A-M is SuperAntiSpyware. Since I built it I have never updated it from Microsoft, just kept the drivers updated from the manufacturers sites. Yes you can use 2215 or 2218, just stay away from 2225 or the newer versions. Set the VD database to update automatically, and the program updater to Manual Update.
It may work for you but certainly isn't recommended for all.  :(
Title: Re: Computer intermittently freezing
Post by: Darkwolf on November 19, 2015, 02:42:53 PM
Congrats on 55 years!
Title: Re: Computer intermittently freezing
Post by: bob3160 on November 19, 2015, 03:12:02 PM
Congrats on 55 years!
Thanks :)