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Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN for Windows => Topic started by: ferhoba on August 19, 2015, 12:34:17 AM

Title: I can not cancel Autorenewal option
Post by: ferhoba on August 19, 2015, 12:34:17 AM

Hi. I would like to cancel Autorenewal option. I have tried to do that several times following  an options from mail warning about auto renewal, but it was unsuccessful. Please, can someone help me about this.

Best regards

Title: Re: I can not cancel Autorenewal option
Post by: schmidthouse on August 19, 2015, 12:53:02 AM

You didn't mention what exactly you have tried so here are some options.

Find My Order> Cancel Auto Renewal

https://www.avast.com/find-order (https://www.avast.com/find-order)

AND

Disabling Automatic Renewal service for Avast orders distributed by Nexway
https://www.avast.com/en-us/faq.php?article=AVKB136#artTitle (https://www.avast.com/en-us/faq.php?article=AVKB136#artTitle)


Disabling Automatic Renewal service for Avast orders distributed by Digital River
https://www.avast.com/en-us/faq.php?article=AVKB126#artTitle
 (https://www.avast.com/en-us/faq.php?article=AVKB126#artTitle)

Title: Re: I can not cancel Autorenewal option
Post by: ferhoba on August 19, 2015, 01:23:47 AM

Well, 7 days before automatic renewal I 've receive mail with following text, quot: Thank you for trusting Avast to protect your computer and your online activity. To cancel Automatic-Renewals, just visit avast.com/find-order, sign in, and cancel this feature. So I followed the link, type in ORDER ID given in mail and password. But I was redirected to page where it stand that my Order ID or password was incorrect. And I am 100% sure I typed in correct Order ID and password. Is there any other way to cancel order?

Title: Re: I can not cancel Autorenewal option
Post by: schmidthouse on August 19, 2015, 02:01:06 AM

Contact Avast support: 
 https://support.avast.com (https://support.avast.com) > You could Submit a Support Ticket and explain in detail your issue.