Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: chris.. on August 21, 2015, 12:55:50 AM

Title: unable to start Web shield
Post by: chris.. on August 21, 2015, 12:55:50 AM
hello,

since this afternoon , AIS 10.3.2225 don't want to unable web shields .
I tried :
- disabled https scanings
- do  a repair
- uninstall with last uninstall tool in safe mode
- same thing with AIS 10.3.2223

My OS is winxp pro sp3

Thanks for advices.

ps:10.3.2225 worked fine before (during 1 week)

Edit: after all repairs I do , I have the same error message : Failed to load language.dll , language path:1033\UILangRes.dll
(french language)
And avast UI go to english until reboot
Title: Re: unable to start Web shield
Post by: mchain on August 21, 2015, 04:04:46 AM
Download a fresh copy of AIS here:  https://forum.avast.com/index.php?topic=174286.0 (https://forum.avast.com/index.php?topic=174286.0)

Download fresh copy of avast clear exe here:  https://www.avast.com/uninstall-utility (https://www.avast.com/uninstall-utility)  Follow instructions exactly.  You don't want to tell it to remove anything else other than avast.

Use a good system to download and transfer files/programs over.  Run Programs and Features and uninstall avast.  Put aswclear.exe on your desktop double-click that and reboot to administrative Safe Mode.  Run aswclear.exe using default settings.  Reboot to normal administrator desktop.  Install avast.  Reboot.

Better now? 

In case you had a different antivirus program installed before avast! use this site to completely remove:  https://singularlabs.com/uninstallers/security-software/ (https://singularlabs.com/uninstallers/security-software/) 
Title: Re: unable to start Web shield
Post by: chris.. on August 21, 2015, 07:50:30 AM
Thanks,

I have already a fresh copy of all my old AIS versions and avastclear (SfxInst v.10.3.2225.1172) , downloaded here and nowhere else ... instructions followed exactly.
Never others different antivirus (and firewall) program installed , I'm a 10 year (at least) avast IS user.
Other security programs I use : Malwarebytes , adwcleaner , JRT .
Except webshield (seems to work anywhere in statistics) , I can't noticed any troubles with my system (no slowness , no infected files , no blue screen ,no error messages to take care).

For language issue after repair, it's ok now , I install english language too , the french UI is ok now.

However , during repair or during web shield installer (tried to remove only this with control panel) , the file "KB970158_x86.exe\quiet" wait behind 1 minute , I don't know if it's normal (net.framefork file ?)
Title: Re: unable to start Web shield
Post by: mchain on August 21, 2015, 08:20:52 AM
At the moment, the best I can do for you is to direct you to an older version of avast that works well with XP SP3.  This link is from here and it is for version 2015.10.2.2218.942 (modified to download AIS version):  http://public.avast.com/~havel/2218/avast_internet_security_setup.exe (http://public.avast.com/~havel/2218/avast_internet_security_setup.exe)  (Link verified)

You are not the only one experiencing unusual bugs and whatnot running the latest version of avast and XP.  I'd stay on this version for now once you install it until the fix is in on the latest released versions related to XP.

You will, of course need to save your license for use later.

As a general practice, I would suggest saving all known good working avast installation files for possible future use just in case.
Title: Re: unable to start Web shield
Post by: chris.. on August 21, 2015, 08:59:13 AM
Thanks mchain.

Yesterday I only downgrades to 2223 version , I hope you are right I have to back to one more version (2218) , I will try...

Right too , I noticed some issues posts here about XP (not only SP2 users)  ;)

Quote
As a general practice, I would suggest saving all known good working avast installation files for possible future use just in case.

As I said , it's what I do , I have all old version , it's difficult to download later secured old version of AIS  :-[ (easier for Avast antivirus)
Title: Re: unable to start Web shield
Post by: chris.. on August 21, 2015, 08:52:22 PM
hello,
all is ok now with v.2015.10.2.2218  :)

strange it worked fine during a month with 2223 and 2225.

I have an other 2nd pc with W7 and a 3th with Wxp pro SP3 without any problem for now , until ......? ::)
Title: Re: unable to start Web shield
Post by: mchain on August 22, 2015, 12:30:30 AM
Yes, glad you got it sorted out, proving you are one of the wise ones.

Be sure to set version 2218 to not automatically download or install the latest version(s).  That way there will be no unwanted surprises.
Title: Re: unable to start Web shield
Post by: chris.. on September 20, 2015, 02:37:40 PM
hello,

tried with new 2233 version.

Always issue with web shield disabled (even after a clean install with tool in SM)  :'(
Back again to 2218 and all is right.

Is someone know why avast (2223,2225,2233) start the KB970158.exe/quiet in the end of the install ?
I'm pretty sure there are something wrong with this KB in my winxp-sp3 prevent avast WS install.

I don't know if it's possible to re-install this KB or main soft who use it.

Thanks

Nb:I have an other pc with winxp-sp3 , and avast update was ok.
Title: Re: unable to start Web shield
Post by: Asyn on September 20, 2015, 02:57:58 PM
No problems here, try the following:

1. Download Avast Internet Security: https://files.avast.com/iavs9x/avast_internet_security_setup.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
Title: Re: unable to start Web shield
Post by: chris.. on September 20, 2015, 06:51:40 PM
Thanks ,

I know there is something wrong in my pc , but as I said in this post , I have already done more or less 10 times the accurate way to do a clean install.
Now,I don't want to do a 11th attempt but I would like to understand what is wrong in my config to prevent the latest 3 install versions of avast.

Log I have sent to avast with ticket opened not allowed them to answer me , so I keep the 2218 version again , but one day .....

Title: Re: unable to start Web shield
Post by: chris.. on September 21, 2015, 06:56:56 PM
Hello,

Is there a way to understand how I'am web unprotected.
Not sure avast web shield doesn't done his job anyway , maybe just an UI issue ?=> look at screen and web shield activity => links seems to be scanned , the number is incremented but the curve remains flat  :-\
nb:default langage is "french" but I just tried with "english" UI , same : WS doesn't start.
Is there a false infected link to see how behaves avast ?
(http://pix.toile-libre.org/upload/original/1442854341.jpg)
ps:of course when I try to turn on WS by overview or by active protection settings , it doesn't turn on.
Title: Re: unable to start Web shield
Post by: Asyn on September 22, 2015, 07:30:38 AM
Best you submit a ticket: https://support.avast.com/Tickets/Submit
Title: Re: unable to start Web shield
Post by: chris.. on September 22, 2015, 12:48:51 PM
Thanks

I hope my "up" this morning on the already submit ticket (last month for the same issue with v.2225) will have more chances  ::)
Title: Re: unable to start Web shield
Post by: Asyn on September 22, 2015, 12:54:25 PM
If you don't get an answer after 7 business days, let us know your ticket-ID.
Title: Re: unable to start Web shield
Post by: chris.. on September 22, 2015, 01:34:17 PM
Thanks and ok , it's what I'll do if I have no answer next week

ps:in log I noticed a lot of:

[2015-09-21 11:39:21.796] [warning] [avresws    ] [  944: 2092] AvResInitialize stream filter disabled
[2015-09-21 11:39:21.796] [error  ] [aavm       ] [  944: 2092] Unable to initialize provider ahresws.dll!
Title: Re: unable to start Web shield
Post by: chris.. on October 02, 2015, 12:44:33 PM
If you don't get an answer after 7 business days, let us know your ticket-ID.
Hello,

10 days after my updated (package zip file send) MIU-684-63686 ticket (opened august 20th), no news about avast support , can I expected for an other help ?

Thanks
Title: Re: unable to start Web shield
Post by: Asyn on October 02, 2015, 12:46:57 PM
Hi Chris, you could try the latest beta: https://forum.avast.com/index.php?topic=177126.0
Title: Re: unable to start Web shield
Post by: chris.. on October 02, 2015, 08:55:17 PM
No more web shield enabled with bêta, desperately disabled  :'( (just enabled few seconds before change to desactivated)
More of that , beta doesn't recognize my avastlic license file (corrupted or bad signing).
Well , back to 2218  :-[
Title: Re: unable to start Web shield
Post by: bob3160 on October 02, 2015, 09:41:20 PM
No more web shield enabled with bêta, desperately disabled  :'( (just enabled few seconds before change to desactivated)
More of that , beta doesn't recognize my avastlic license file (corrupted or bad signing).
Well , back to 2218  :-[
I wound up going into Safe Mode, did the un-install through Programs and Features, Rebooted, went back into Safe Mode and
the ran Avast removal tool. After a reboot, I was able to install Avast Free 2016 without any further problems.
Everything is now working.
(http://www.screencast-o-matic.com/screenshots/u/Lh/1443814852176-78308.png)
https://www.youtube.com/watch?v=CHuIYlZdGz4 (https://www.youtube.com/watch?v=CHuIYlZdGz4)
Title: Re: unable to start Web shield
Post by: chris.. on October 03, 2015, 09:26:14 AM
Thanks,

Yet , this is exactly what I did
1-un-installed v2218 , I returned to this release for security reasons (WS out with v2233)
2-used the appropriate removal tools in Safe Mode
3-installed AIS beta 2016 in normal mode => but avast doesn't want my avastlic file in progress (until october 2016)
Anyway , the main will I have installing beta was to enable Web Shield , and licence or not licence ,this shield turns off immediately after I manually active.

Other big trouble , the special & appropriate removal tool for beta didn't work when I ran it in SM (just 1/2 second to see avast location folder , then tool UI closed)
nb:others removal tools (for v2233 or v2218) work fine anyway

Now , after a long time spent trying to repair the damage , I hope it will not stay too annoying traces of installing the beta.
Apparently, everything is returned OK with the 2218 release.

I also hope avast support has not forgotten me and my package sent there are 10 days.
Title: Re: unable to start Web shield
Post by: Asyn on October 03, 2015, 03:47:18 PM
I also hope avast support has not forgotten me and my package sent there are 10 days.
I can see that Bob already reported it, so let's hope for a reply soon.
Title: Re: unable to start Web shield
Post by: chris.. on October 29, 2015, 06:24:05 PM
I can see that Bob already reported it, so let's hope for a reply soon.
Hello,

3 weeks after reported issue here and 2 monthes after reported ticket , no news anymore ?

Do xp users have specific treatment ?
I can remember the support provided by avast when I had to renew my license 3 pc  :-[

More , the avast support have change , and I don't know where is my opened ticket
Quote
The page you were looking for doesn't exist.

You may have mistyped the address or the page may have moved.
Title: Re: unable to start Web shield
Post by: Asyn on October 30, 2015, 06:05:20 AM
More , the avast support have change , and I don't know where is my opened ticket
See: https://forum.avast.com/index.php?topic=177577.0
Title: Re: unable to start Web shield
Post by: chris.. on November 08, 2015, 03:55:45 PM
Hello,

by waiting about support answer , I noticed each time I boot my OS or each time I want to activate manualy web shield , I have a system event log error.
In french:
Code: [Select]
Type de l'événement : Erreur
Source de l'événement : Service Control Manager
ID de l'événement : 7000
.....
Le service Avast StreamFilter Driver n'a pas pu démarrer en raison de l'erreur :
Ressources système insuffisantes pour terminer le service demandé.
Traduct:
Code: [Select]
The Avast StreamFilter Driver service failed to start because of the error:
Insufficient system resources exist to complete the requested service.
As this message does not appear with avast 2015 v2218, it's likely that this is the reson of my problem but I have now no idea how to resolve
My config on winxp = PIV 3.2Ghz Ram=2 x DDR2 1G PC3200
Title: Re: unable to start Web shield
Post by: Asyn on November 09, 2015, 06:20:29 AM
Did you try the latest version (11.1.2241): https://forum.avast.com/index.php?topic=178580.0
Title: Re: unable to start Web shield
Post by: chris.. on November 09, 2015, 07:40:11 AM
oups , I realized it's not mentioned here (just Here (https://forum.avast.com/index.php?topic=178732.msg1265138#msg1265138))
Quote
.....my old issue I have with 2223 , 2225 and 2233 is already here

but yes , I'm now running 11.1.2241 and it's the same as 10.0.2223 , 2225 and 2233 => web shield  disabled

I would not go astray but during installation ,this version (as 3 latest 2015) launches kb970158_x86.exe / quiet at the end (or with repair) , 2218 didn't launche and works fine.
Title: Re: unable to start Web shield
Post by: Asyn on November 09, 2015, 08:17:13 AM
Follow instructions: https://www.avast.com/faq.php?article=AVKB33#artTitle
Title: Re: unable to start Web shield
Post by: chris.. on November 09, 2015, 10:12:07 AM
thanks

already done : 2 tickets opened (1 with the old and closed support , 1 with new ticket support) and packages (your link beside) sent to avast (1 support package october 3th with 2015_2233 install and an other last week with 2016_2241 install).

nb:support give me a reg file about netframework driver
Code: [Select]
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\aswStmXP\Parameters\Wdf]
"KmdfLibraryVersion"="1.9"
but they know it hasn't resolved issue

I have an other winxp where all is right , so I think it's just a personal issue (missing file ?) , more difficult for avast to understand , I know ... :-[
Title: Re: unable to start Web shield
Post by: Asyn on November 09, 2015, 10:17:36 AM
OK Chris, post your (new) ticket-ID. I'll try to get you some attention.
Title: Re: unable to start Web shield
Post by: chris.. on November 09, 2015, 10:22:20 AM
Thank you Asyn

(New) Ticket-ID : #13094
Title: Re: unable to start Web shield
Post by: Asyn on November 09, 2015, 10:26:14 AM
Thank you Asyn

(New) Ticket-ID : #13094
You're welcome Chris, hope it helps...
Title: Re: unable to start Web shield
Post by: chris.. on November 12, 2015, 02:20:28 PM
Hello,

Some infos:

now the error message about The Avast StreamFilter Driver service failed to start (in the event log)  change from "Insufficient system resources exist to complete the requested service." to "The service can not be started because it is disabled or no enabled devices associated with it."

On the other hand , as my 2nd WinXP (LAURENCE) works fine with all avast versions , here a screenshoot about (good) start of StreamFilter Driver.
ps:other screenshoot (CHRISTOPHE) about my (bad) start
As we could see user is "AUTOTITE NT\SYSTEM" on the good one and "N\A" for the Bad
Would it not a matter of security raw, privileges granted or somethink like this which prevents to launch this service ?
Title: Re: unable to start Web shield
Post by: chris.. on December 01, 2015, 09:47:45 PM
Hello

How can I have the attention of the avast team after three months of waiting, 2 tickets and 2 support files sent ?

Just in case I tried again with the latest version 1.11.2245, ..., not better, always the two problems (Web shield disabled  and corrupted license)

Even if avast french guy said me (after testing) , licence file was good and nothing has change with validation process for long time and the two problems are not related , I hardly think he is right because why I haven't any trouble with my other winxp sp3 + w7 (web shield ok and mostly same licence file wrong on the one and right on the second and thirth) :-[

No...something missing but what is it ?  chkdsk (completed test) without issue and sfc /scannow applied

I lost my Latin and avast does not seem concerned to provide me assistance

Ps:new issue today , now I have also avast background service doesn't want to start (or stop imédiatly)
Title: Re: unable to start Web shield
Post by: Asyn on December 02, 2015, 07:35:20 AM
How can I have the attention of the avast team after three months of waiting, 2 tickets and 2 support files sent ?
Contact Lukas: https://forum.avast.com/index.php?action=pm;sa=send;u=132749
Title: Re: unable to start Web shield
Post by: chris.. on December 30, 2016, 08:09:44 PM
Hy,

a little up to see if someone has now an idea.

Monthes after monthes I try new version after clean install....web shield and secureDNS don't want to stay in use.

Each time , back to avast 2015 - 2218

Of course Avast forgot my tickets (with support log), Lukas never approaches me after PM.

Winxp sp3 , CPU SSE2 compatible , don't know what missing.

Thanks for a new little help

Ps:in my event console
Quote
The Avast StreamFilter Driver service could not start due to the error:
The service can not be started because it is disabled or has no enabled device attached to it.
   
Title: Re: unable to start Web shield
Post by: chris.. on January 01, 2017, 07:07:43 PM
Hello,
Well I solved my 2 (unrelated) problems by myself, even if the support avast never interested in it (by 3 tickets sent or here by avast team).
I just felt like I paid my subscription for 10 years to be considered a free user  :'(  :-\  >:(

So,

- for Web shield down:

due to a missing version of Net Framework (3.0 SP2) , I have only 1 , 2.0 and 3.5.
Informations from the web are true when it says new Net Frameworks releases not necessarily updates older. ;)
What's new before 2218 avast versions , that avast never said me and Which can prevent StreamFilter to run : using Kernel Mode Driver Frameworks service (Wdf01000) this one only set with 3.0 SP2 and seen on my other winxp pc.
Of course MS doesn't want I install it as far as I have subsequent version  >:( I have to remove all Net Framework and restart to the begening.
When Kernel Mode Driver Frameworks appears again in my manager (Hidden peripherals) , avast works again  ;D

- for Invalid or corrupt license event (https://forum.avast.com/index.php?topic=175448.msg1256147#msg1256147):
It is a question of rights conferred , even if I don't know why - I'am an administrator user who has all right - avast doesn't let me use "aswChLic.exe" totally , more , without notifying me clearly.
nb:on others pc , I have this right.
also strange : why do I haven't problems to set licence on this same pc with old (2218) avast version ?
However , run administrator session at win logon , set licence file on it (OK) , back to my own session and all right  :D
Related:now in my.avast.com , 3 pc use the same expiration Timestamp => 19/10/2018 8:06
before the rebellious pc displayed 19/10/2018 10:06 and 2 others 19/10/2018 8:06
before only the rebellious pc was displayed in use on the licence , now neither about related licence , even if all right in 3 UI.