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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on August 21, 2015, 10:56:57 PM

Title: Avast and windows 7 computer is destroyed
Post by: REDACTED on August 21, 2015, 10:56:57 PM
Computer wont get out of boot. I get a black screen and the boot fixer with wondows 7 cd doesnt fox a thing. It fails and ive tried everything. This ovcured after uninstalling avast
Title: Re: Avast and windows 7 computer is destroyed
Post by: mchain on August 21, 2015, 11:58:04 PM
Hi chungsaejin,

I can attest as to how you may feel about this disaster. 

Question is, do you wish to have free help in getting your system back up and running?  If so, I am going to contact a malware removal expert to assist you in getting that done. 

Please be patient.
Title: Re: Avast and windows 7 computer is destroyed
Post by: REDACTED on August 22, 2015, 03:20:41 AM
That would be awesome
Title: Re: Avast and windows 7 computer is destroyed
Post by: Rednose on August 22, 2015, 03:40:33 AM
Hi chungsaejin :)

Do you have Win 7 32bit or 64bit ?

If you have Win 7 32bit, see https://forum.avast.com/index.php?topic=53253.0 and scroll down to If you cannot  Boot the computer and follow the instructions.

If you have Win 7 64bit, just mention that in your next reply.
 
Our expert essexboy has been notified to help you.
But be patient, as it is night here in Europe.

Greetz, Red.
Title: Re: Avast and windows 7 computer is destroyed
Post by: REDACTED on August 22, 2015, 03:45:50 AM
64 bit
Title: Re: Avast and windows 7 computer is destroyed
Post by: Rednose on August 22, 2015, 03:52:22 AM
Ok,

Than essexboy will give you instructions for the recovery console download, and help you further.
But like I said, be patient, as he is most likely sleeping right now.

Greetz, Red.
Title: Re: Avast and windows 7 computer is destroyed
Post by: essexboy on August 22, 2015, 11:42:51 AM
Download the following three programmes to your desktop :
 
 
1.  Rufus (http://rufus.akeo.ie/) 
 
For 64bit systems  
2. Windows 7 64bit RC
3. Farbar Recovery Scan Tool x64 (http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/) 

Insert the USB stick Then run Rufus
 (https://dl.dropbox.com/u/73555776/RufusISO.JPG)

Select the ISO file on the desktop via the ISO icon. 
 
Press Start Burn

Then copy FRST to the same USB   
 
(http://dl.dropbox.com/u/73555776/frstwintoboot.JPG)   
 
 
 
Insert the USB into the sick computer and start the computer.  First ensuring that the system is set to boot from USB 
Note: If you are not sure how to do that follow the instructions Here (http://lifehacker.com/5991848/how-to-boot-from-a-cd-or-usb-drive-on-any-pc)
 
Windows 7 and Vista screenshots 

When you reboot you will  see this.
 Click repair my computer  
(http://i1224.photobucket.com/albums/ee362/Essexboy3/RepairVista_7275.jpg) 
 
Select your operating system  
(http://i1224.photobucket.com/albums/ee362/Essexboy3/RepairVista_7277202.jpg) 
 
Select Command prompt 
(http://i1224.photobucket.com/albums/ee362/Essexboy3/RepairVista_7277.jpg) 
 
At the command prompt type the following  :
 
notepad and press Enter. 
The notepad opens. Under File menu select Open. 
Select "Computer" and find your flash drive letter and close the notepad. 
In the command window type e:\frst64.exe  or  e:\frst.exe dependant on system
 and press Enter 
Note: Replace letter e with the drive letter of your flash drive. 
The tool will start to run. 
When the tool opens click Yes to disclaimer. 
(https://dl.dropboxusercontent.com/u/73555776/frst.JPG)
Press Scan button. 
It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.