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Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN for Windows => Topic started by: REDACTED on August 24, 2015, 02:16:47 PM

Title: Win10 problem
Post by: REDACTED on August 24, 2015, 02:16:47 PM
Hi,
Please can someone help me?
I have started the 7 day trial of SecureLine but I am having problems. The SL connects correctly but I get a message stating that ''The online content is unavailable'' and it advises me to check my internet connection.
I have set the famous reg key to 'aswtap' and have run a repair of Avast.
Also, if I run ipconfig when connected, I can see that the 'SL TAP Adapter' is running and has been allocated an IP address.
In the SecureLine.log I have the following:

Mon Aug 24 12:14:21 2015 --- OVPN: Initialization Sequence Completed
Mon Aug 24 12:14:21 2015 --- StateConnected
Mon Aug 24 12:14:21 2015 --- ToasterNotifyAutoConnected
Mon Aug 24 12:14:21 2015 --- Attempting to retrieve connection info
Mon Aug 24 12:14:53 2015 --- WinHttpSendRequest returned error: 12002

I have the Windows Firewall disabled and I have tested with the Avast Firewall temporarily disabled but the problem is still present.
I am running Win10 Home version.

Thanks in advance.
Title: Re: Win10 problem
Post by: REDACTED on October 29, 2015, 12:38:16 AM
same problem and no one give me a solution
Title: Re: Win10 problem
Post by: schmidthouse on October 29, 2015, 12:42:23 AM
You could Contact Avast support
 http://support.avast.com (http://support.avast.com) > Scroll down and Submit a Support Ticket