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Other => General Topics => Topic started by: REDACTED on August 26, 2015, 10:20:42 AM

Title: Need help reinstalling avast with already existing license.
Post by: REDACTED on August 26, 2015, 10:20:42 AM

Hey guys,
I was having problems with Avast not turning the firewall on so after not being able to repair the program I decided to uninstall and try reinstalling.
I have an existing paid license valid until next year, so I was just wondering what option do I select to reinstall? Do I have to pay for another year to get the benefits of the paid subscription when I already have a vaild subscription?

Thanks
Jack

Title: Re: Need help reinstalling avast with already existing license.
Post by: Asyn on August 26, 2015, 10:21:52 AM

- Which Avast..? (IS/Premier)
- Which version..?
- OS..? (32/64 Bit..? - which SP..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

Title: Re: Need help reinstalling avast with already existing license.
Post by: REDACTED on August 26, 2015, 10:26:35 AM

Just the Avast Internet Security
Windows 10 64bit
No other programs installed and previously used AVG.

Title: Re: Need help reinstalling avast with already existing license.
Post by: Asyn on August 26, 2015, 10:29:58 AM

First, be sure to get rid of all remnants of your prior installed AV(s)..!!
-> https://www.avast.com/faq.php?article=AVKB11#artTitle

Then:
1. Download Avast Internet Security: https://files.avast.com/iavs9x/avast_internet_security_setup.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.

Title: Re: Need help reinstalling avast with already existing license.
Post by: REDACTED on August 26, 2015, 12:47:33 PM

 Cheers Asyn, much appreciated!

Title: Re: Need help reinstalling avast with already existing license.
Post by: Asyn on August 26, 2015, 01:39:18 PM

You're welcome.