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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on September 04, 2015, 07:34:08 PM

Title: Scheduling is ignored with Win10
Post by: REDACTED on September 04, 2015, 07:34:08 PM

I have brand new computer, with Win10. Everything worked fine in my old XP, but "scheduling" of Scans has not worked in my new computer. I used to do scans at 10:10 each Tuesday and Friday. None has been done in one month. I made a phone call, and the support person did not understand what I said, but said that Avast was improperly installed, without telling me why.
 Is anyone understanding or having the same issue? Also Win10 insists that I have older versions of Mozilla Firefox and Thunderbird.

Title: Re: Scheduling is ignore with Win10
Post by: schmidthouse on September 04, 2015, 07:46:25 PM

Well the first thing that comes to mind is whether or not the  "brand new computer" came with an Anti Virus program PRE-INSTALLED and whether it was removed by venders Unistall Utility BEFORE installing Avast? ???

Title: Re: Scheduling is ignore with Win10
Post by: REDACTED on September 05, 2015, 06:30:42 AM

Excellent question, because I, just found out that McAfee was still on the computer, though disabled.
 But, why is Avast working in every other way.
 I will remove McAfee, and seee if it makes any difference, and, then, report.

Title: Re: Scheduling is ignore with Win10
Post by: Pondus on September 05, 2015, 10:02:48 AM

And run McAfee removal tool

How to uninstall or re-install supported McAfee products using the Consumer Products Removal tool  https://service.mcafee.com/FAQDocument.aspx?id=TS101331

Title: Re: Scheduling is ignore with Win10
Post by: REDACTED on September 05, 2015, 05:32:00 PM

I had LiveSafe. Uninstall completed, removing everything, including Registry Keys.
 Scheduled scan did not start. So, I created another one. Will see if it works.

Title: Re: Scheduling is ignore with Win10
Post by: REDACTED on September 06, 2015, 11:11:23 PM

Nothing happens. I tried to change times, twice, and the Scan does not start.
 I may want to uninstall, and then reinstall, but why should it make a difference?
 May bre it is a Registry foul up, as I see it for iTunes.

Title: Re: Scheduling is ignore with Win10
Post by: bob3160 on September 06, 2015, 11:14:42 PM

Quote from: 02perini on September 05, 2015, 05:32:00 PM

I had LiveSafe. Uninstall completed, removing everything, including Registry Keys.
 Scheduled scan did not start. So, I created another one. Will see if it works.

Maybe you should have followed the instructions Pundus posted. :)

Title: Re: Scheduling is ignored with Win10
Post by: REDACTED on September 12, 2015, 08:49:32 PM

If it is not enough to uninstall McAfee, and remove any traces of it, I might as well give up on Avast. I don't have a clue on which password I had to McAfee. I can't believe this.  But, I will try something.

Title: Re: Scheduling is ignored with Win10
Post by: bob3160 on September 12, 2015, 09:00:26 PM

Quote from: 02perini on September 12, 2015, 08:49:32 PM

If it is not enough to uninstall McAfee, and remove any traces of it, I might as well give up on Avast. I don't have a clue on which password I had to McAfee. I can't believe this.  But, I will try something.

The problem isn't Avast. The problem is properly removing your prior AV before you install a new one. :)

Title: Re: Scheduling is ignored with Win10
Post by: REDACTED on October 01, 2015, 12:55:43 AM

I did not reply before, because I got Avast to start a a Scan, as scheduled, twice, this month. I schedule scan twice each week.
 So, it is not Avast! I decided to give up on it. It is lot easier to give up!