Avast WEBforum

Consumer Products => Avast Mac Security => Topic started by: REDACTED on September 08, 2015, 03:53:56 PM

Title: avast for mac - Red cross and message: cannot connect to service
Post by: REDACTED on September 08, 2015, 03:53:56 PM

Since this AM Avast is not working.  I see a a Red cross when i start Avast and a message: cannot connect to service

Any solutions?

Mac OS 10.9.5
Avast 10.14

Title: Re: avast for mac - Red cross and message: cannot connect to service
Post by: REDACTED on September 09, 2015, 08:05:30 AM

Done some more research.  See pictures.  Still not solved though.

Title: Re: avast for mac - Red cross and message: cannot connect to service
Post by: mity on September 09, 2015, 05:04:57 PM

Hi,

thanks for the report. The latter is a side effect of non-functioning service. And non-functioning service is really problem. Could you please create a support package and provide it to us? You can find it in application's menu:

Help >> Avast Technical Support >> Generate support package

You may then post the package to me as a private message her on the forum and I will analyze the issue.

Thanks.

Title: Re: avast for mac - Red cross and message: cannot connect to service
Post by: REDACTED on September 10, 2015, 06:44:33 PM

Hi Mity,

I went to Avast WEBforum » Personal Messages » New Message, but can see nowhere how to send the file to you.  What am I doing wrong?