Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on September 13, 2015, 01:38:47 PM
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help me please...i installed avast antivirus free ..and the installation is complete but sadly when i open the avast free antivirus...it says that You Are Unprotected ..avast background service is not running and it has 2 options its either Resolve All or Start now....
but when i click on resolve all...nothing happen...also in start now..no result or even loading stuff... please help me..i search alot through google and i cant even fix it..i also did the update and repair at the control panel...but it went successful...but still when i open the avast anti virus,...its still the same...unprotected...
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Welcome to the forum kjordona and sorry about the inconvenience. To help you out, I need more info from you.
1) What Windows OS are you using? Service Pack?
2) What firewall are you using? 3rd party? Windows Firewall?
3) What was your previous antivirus software prior to using Avast?
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im using windows xp...sorry but i dont know the firewall but is on from the windows security alerts ..and i used norton360 before..but i already uninstall it....
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Ok for your Firewall. Go to windows security center you will see what firewall are you using as follows here http://www.dummies.com/how-to/content/the-windows-xp-security-center.html from there it will tell you what firewall are you using by clicking on the down arrow.
Ok before reinstalling avast again, I want you to uninstall avast via add/remove and follow the instructions. Once done, download and run the avast uninstall utility from here https://www.avast.com/en-nz/uninstall-utility when you run it, the tool will say that this tool will run your computer automatically in safe mode. Click yes and follow the instructions.
Once done, download norton removal tool via here https://support.norton.com/sp/en/nz/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us
Manually run your computer in safe mode and run the norton removal tool from above link.
After that download a fresh copy of avast and install it. Once it get installed, it will do a quick start up scan and once it has done it. Restart your computer manually and register your copy of avast.
Also make sure your windows XP has got the latest service pack and fully updated via Microsoft Update.
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ok ill try it..thank you very much...
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Your welcome. Report back soon. I will look at it tomorrow. Going to sleep now. Goodnight
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@ Staticguy,
Removing your antivirus program and then going on line without protection to download something else is not safe.
@kjordona,
Please follow the link in my signature to Successfully install Avast. It also leads you to the removal tool for previous AV.
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i do all of it..sad to say....its still not working... unable to start scan. there are no more endpoints available from the endpoint mapper.
i didnt know that endpoints...thanks for the effort but ill try some free antivirus...thanks and godbless
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i do all of it..sad to say....its still not working... unable to start scan. there are no more endpoints available from the endpoint mapper.
i didnt know that endpoints...thanks for the effort but ill try some free antivirus...thanks and godbless
Sorry but I don't understand your reply or the problem you're trying to convey ???