Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on September 15, 2015, 12:23:02 AM

Title: Windows 10 & Internet Securtiy Problem + Contact Phone Number?
Post by: REDACTED on September 15, 2015, 12:23:02 AM

I was running the free version on my pc...64bit windows 8.1. and I updated to win 10 and didn't have any issues. I recently paid for a subscription to Internet Security version and started having problems....first was "critical error -start menu and Cortana not working" I thought I had a work around by avoiding the Edge (MS browser) and using Chrome but then started having printer problems.  I uninstalled the paid version and was able to revert to free version and all seems normal now although I haven't done much testing yet.  I tried to call Avast but they no longer seem to have a working phone number which is a cause of concern.  My question is do they have a new phone number and number 2 is are there compatibility issues with their Internet Security software and windows 10? Lastly I read some negative posts about their accounting dept or lack there of so I want to make sure I'm not on an automatic renewal which I don't see an option for in my account I set up.

Title: Re: Windows 10 & Internet Securtiy Problem + Contact Phone Number?
Post by: essexboy on September 15, 2015, 12:04:53 PM

The Cortana/ start menu problem on window 10 is a windows problem.  Usually corrected by a quick boot into safe mode and then out again

 Is the printer a wireless one ?

Reference auto renewal see Moroni's post here https://forum.avast.com/index.php?topic=176360.0

Title: Re: Windows 10 & Internet Securtiy Problem + Contact Phone Number?
Post by: REDACTED on October 06, 2015, 10:57:04 PM

Microsoft is working on a patch for the Cortana problem

http://www.techworm.net/2015/10/windows-10-critical-error-taskbar-cortana-not-working-avast-anti-virus.html

Title: Re: Windows 10 & Internet Securtiy Problem + Contact Phone Number?
Post by: bob3160 on October 07, 2015, 12:09:36 AM

Quote from: zorgon on October 06, 2015, 10:57:04 PM

Microsoft is working on a patch for the Cortana problem

 <snip>

Please stop posting incorrect information. The problem has nothing to do with Avast. It's a Windows 10 problem.
If you look at the comments in that post, you'll see that this same problem happens to people that don't use Avast at all.

Title: Re: Windows 10 & Internet Securtiy Problem + Contact Phone Number?
Post by: DavidR on October 07, 2015, 12:18:45 AM

Quote from: zorgon on October 06, 2015, 10:57:04 PM

Microsoft is working on a patch for the Cortana problem
<snip>

If it wasn't a windows 10 problem, then why would Microsoft be working on a patch/fix.

As has been said this issue also happens on systems without avast and or with other AVs.