Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: MartinZ on September 17, 2015, 05:34:47 PM
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Hi all,
New version AVAST 2015 R4 (build number 2015.10.3.2233) has been released. No new features added, just fixing bugs.
Fixes in Avast 2015 R4:
- Better server selection list in SecureLine
- Fixed: Cleanup to stop on 99%
- Fixed: Problems with HTTPS certificates in Firefox after upgrade to Windows 10
- Fixed: Firewall not started after upgrade to Windows 10
- Fixed: Cleanup to report leftover files, when software was just updated and not uninstalled (e.g. Skype, Java)
- Fixed: Issues with payment gates ( https://forum.avast.com/index.php?topic=176486.0, https://forum.avast.com/index.php?topic=176047.0)
- Fixed: Issues with not showing images on some sites (https://forum.avast.com/index.php?topic=176452.0, https://forum.avast.com/index.php?topic=176218.0 )
- Fixed: Issues with Outlook 2003 context menu (https://forum.avast.com/index.php?topic=174042)
How to install:
1. Update from existing Avast version via Settings -> Update -> Update program
2. Or you can download and install from here:
http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe
http://files.avast.com/iavs9x/avast_internet_security_setup.exe
http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe
Avast cleaner:
http://files.avast.com/iavs9x/avastclear.exe
It should be possible to install this version on top of your existing avast! installation (all settings should be preserved).
To report BSODs, crashes or any other none trivial problems please use new SupportPackage generating tool.
- http://utils.support.tools.avast.com/tools/support/utils/avastsupport.exe
Instructions how to use it can be easily found:
- https://www.avast.com/en-us/faq.php?article=AVKB33#artTitle
Thank you very much to everyone who contributed on release!
Avast team
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I am updated to 10.4.2233.Few new thing like privacy and HIPS is removed one option.No problem so far :)I like the privacy option.Thanks AVAST! ;)
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Updated to build 2233 and rebooted :)
Few new thing like privacy and HIPS is removed one option.
Sharp ! Thnx Be Secure :)
I am happy with the extra privacy setting positioned there in the UI.
But I am curious why one HIPS option was removed. Maybe temporary untill Avast 2016 ?
Greetz, Red.
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Updated to R4 without any problems...so far :)
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Still doesn't seem to fix .gif issue described in https://forum.avast.com/?topic=174202
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Still doesn't seem to fix .gif issue described in https://forum.avast.com/?topic=174202
I clicked the link in your other topic and the animated gif is working for me 10.4.2233, firefox 40.0.3 and winXP Pro SP3.
Also the https://en.wikipedia.org/wiki/GIF (https://en.wikipedia.org/wiki/GIF) images all load, no blank gaps.
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@JukkaG: Some GIFs also do not load for me :/
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Told you that HIPS thing was far premature for mass usage. Not tested enough and also not configurable enough to solve things when they go wrong and you need to change settings.
Now they are using same settings as I've been providing for a while using my custom settings.
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I thnk you are right, and because of this they have removed it temporary :)
Greetz, Red.
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Thanks for the update, I'll update my avast soon :)
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Update from beta version on a Windows 10 Pro system didn't work.
(http://www.screencast-o-matic.com/screenshots/u/Lh/1442535940844-63331.png)
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Can anybody here tell me what else does the avast browser plugin other than have website reputation thing? does it do anything besides that?
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Update from beta version on a Windows 10 Pro system didn't work.
(http://www.screencast-o-matic.com/screenshots/u/Lh/1442535940844-63331.png)
Hi. Can you please post Update.log ?
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Thanks for the update MartinZ everything is running very smooth as a (http://dl9.glitter-graphics.net/pub/215/215079g923g99vxm.gif) (http://www.glitter-graphics.com)
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Thanks for the update MartinZ everything is running very smooth as a (http://dl9.glitter-graphics.net/pub/215/215079g923g99vxm.gif) (http://www.glitter-graphics.com)
Thanks SpeedyPC, you made my day ;D
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Update from beta version on a Windows 10 Pro system didn't work.
(snip picture)
Hi. Can you please post Update.log ?
I looked here:
C:\ProgramData\AVAST Software\Avast\log but cold not find any update.log ???
I also tried the update again today and received the same error.
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Updated this morning from within the GUI ... all fine so far
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Update from beta version on a Windows 10 Pro system didn't work.
(snip picture)
Hi. Can you please post Update.log ?
I looked here:
C:\ProgramData\AVAST Software\Avast\log but cold not find any update.log ???
I also tried the update again today and received the same error.
Update.log can be found here - c:\ProgramData\AVAST Software\Persistent Data\Avast\Logs
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Can anybody here tell me what else does the avast browser plugin other than have website reputation thing? does it do anything besides that?
* Blocks phising sites
* Blocks malware sites (which would also be blocked by AV core but this works in a standalone plugin also)
* Corrects some typos in URLs
* Blocks tracking (cookies) if turned ON
* etc.
Details e.g. here:
https://chrome.google.com/webstore/detail/avast-online-security/gomekmidlodglbbmalcneegieacbdmki (https://chrome.google.com/webstore/detail/avast-online-security/gomekmidlodglbbmalcneegieacbdmki)
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Update from beta version on a Windows 10 Pro system didn't work.
(snip picture)
Hi. Can you please post Update.log ?
I looked here:
C:\ProgramData\AVAST Software\Avast\log but cold not find any update.log ???
I also tried the update again today and received the same error.
Update.log can be found here - c:\ProgramData\AVAST Software\Persistent Data\Avast\Logs
Log file is to big to attach. Sorry.
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Updated via GUI from v. 2218 to 2233 with no issues on xpSP4
Thanks :)
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Last I heard XP only has up to SP3 and then a heap of updates after that. No official SP4, but that would have been a good idea. I am also running XP Pro with SP3 and all other updates to date.
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Last I heard XP only has up to SP3 and then a heap of updates after that. No official SP4, but that would have been a good idea. I am also running XP Pro with SP3 and all other updates to date.
You're right it not an official MS SP4 package. ;)
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Last I heard XP only has up to SP3 and then a heap of updates after that. No official SP4, but that would have been a good idea. I am also running XP Pro with SP3 and all other updates to date.
You're right it not an official MS SP4 package. ;)
You'll find more information at:
https://forum.avast.com/index.php?topic=52252.msg1233714#msg1233714 (https://forum.avast.com/index.php?topic=52252.msg1233714#msg1233714)
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Did upgrade to .2233 via a clean install.
But in order to do that, had to download full installer at beginning of topic.
After eight tries, was successful in downloading a full complete copy of AIS. All other copies were corrupted at the end of the download and all were tossed.
I see where bob3160 is getting Host Unreachable error when attempting to upgrade within gui; looks as if similar issue, if only as a network connectivity issue?
Firefox 40.0.3 still reporting AOS add-on as unsigned.
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Update from beta version on a Windows 10 Pro system didn't work.
(snip picture)
Hi. Can you please post Update.log ?
I looked here:
C:\ProgramData\AVAST Software\Avast\log but cold not find any update.log ???
I also tried the update again today and received the same error.
Update.log can be found here - c:\ProgramData\AVAST Software\Persistent Data\Avast\Logs
Log file is to big to attach. Sorry.
After upgrading to Windows 10 Pro Insider Preview Build 10.547, I was able to update Avast
to 10.4.2223 directly through the program. ??? Very strange.
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No issues with Avast Premier and Windows 10 Build 10547 so far.
Upgraded to 2223 on the previous Windows 10 Insider Build and then upgraded to 10547 :)
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Avast 2233 prevented upgrade to Windows 10 Insider Build 10547 for me.
Uninstalling it before upgrade and reinstalling after worked though.
Edit:
On second note:
It does not run correctly on Buld 10547. The UI never starts, and the PC was very unstable, including not being able to shutdown.
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Update from beta version on a Windows 10 Pro system didn't work.
(snip picture)
Hi. Can you please post Update.log ?
I looked here:
C:\ProgramData\AVAST Software\Avast\log but cold not find any update.log ???
I also tried the update again today and received the same error.
Update.log can be found here - c:\ProgramData\AVAST Software\Persistent Data\Avast\Logs
Log file is to big to attach. Sorry.
Bob, you can upload your log here: ftp://ftp.avast.com/incoming/ (ftp://ftp.avast.com/incoming/)
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update went fine hre. updateded throught the gui. keep up the good work avast team. ;)
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update went fine hre. updateded throught the gui. keep up the good work avast team. ;)
Same here, on 3 laptops running Windows 7 Pro SP1. No problems at all. :)
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thanks! installed thru GUI on Win7 SP1 and no problems (however, systray icon sure is busy [it spins when I type] and CPU was really high for a bit)
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Avast 2233 prevented upgrade to Windows 10 Insider Build 10547 for me.
Uninstalling it before upgrade and reinstalling after worked though.
Edit:
On second note:
It does not run correctly on Buld 10547. The UI never starts, and the PC was very unstable, including not being able to shutdown.
I can confirm that. I had to roll back my Windows 10 upgrade.
After the rollback to build 10532, my system still retained Avast version 10.4.2223 which was updated while using Windows 10 build 10547. ???
I don't understand it just reporting it.
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No problems on my windows 10 upgrade to 10547, once I managed to install it (3 attempts)
First few boots were a bit iffy and I nearly rolled back. But, now all is well on my system (apart from IE)
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Updated on XP perfectly fine, runs perfectly fine , but a weird bug has reared it head: every time the pc starts the GUI is up and doesn't closes by itself, it has to be shut down. Not a big thing, just a minor irritation, but it might be the sign of something worse lurking in the darkness.
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Updated on XP perfectly fine, runs perfectly fine , but a weird bug has reared it head: every time the pc starts the GUI is up and doesn't closes by itself, it has to be shut down. Not a big thing, just a minor irritation, but it might be the sign of something worse lurking in the darkness.
Not seeing that on this XP Pro SP3 system.
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I did a clean install of this version on Windows XP SP3. All went well until I restarted the system and something hanged after logon.
I use POSReady 'Patch Tuesday' updates. Is this known to cause problems with Avast?
Needless to say, I use alternatives to Avast (I do not miss the 'emergency updates'). The last version of Avast which will work for me on Windows XP is 2015.10.2.2215. All subsequent versions are unusable.
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I did a clean install of this version on Windows XP SP3. All went well until I restarted the system and something hanged after logon.
I use POSReady 'Patch Tuesday' updates. Is this known to cause problems with Avast?
Needless to say, I use alternatives to Avast (I do not miss the 'emergency updates'). The last version of Avast which will work for me on Windows XP is 2015.10.2.2215. All subsequent versions are unusable.
Instead of using something you know causes problems with Avast, why not use something that continues to give you updates for Windows XP
and is used by several Forum members. More information about Windows XP SP4 at:
http://www.ryanvm.net/forum/viewtopic.php?t=10321&postdays=0&postorder=asc&start=0 (http://www.ryanvm.net/forum/viewtopic.php?t=10321&postdays=0&postorder=asc&start=0)
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Not seeing that on this XP Pro SP3 system.
I noticed something else - the update popup no longer appears immediately after boot and to my knowledge it hasn't appeared since the update. Again a cosmetic bug, the definitions do get updated.
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Updated fine via the GUI on Win 7 SP1 x64 -- interestingly, didn't get the "complete your installation" (Chrome opt-out) screen after the reboot this time. I haven't been in here all that often lately -- did they finally smarten up and dump that while I wasn't looking?
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Not seeing that on this XP Pro SP3 system.
I noticed something else - the update popup no longer appears immediately after boot and to my knowledge it hasn't appeared since the update. Again a cosmetic bug, the definitions do get updated.
If you are talking the update options (google chrome) screen, see example of a previous screen. Then yes I also got that one too. But I did a custom install over the top of 10.4.2232 beta on this XP system.
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Instead of using something you know causes problems with Avast, why not use something that continues to give you updates for Windows XP
Thank you bob3160. I don't know if it causes problems which is why I asked the question. I will follow the link you kindly supplied.
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@hake,
I hope it works for you. :)
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When are we finally going to get the long promised Avast System Tray Icon Right Click Enhancements ???
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@Bob3160:
Maybe in Avast 2016 :)
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Yes V2016 but not R1, unfortunately ;-(..I know, I know promises=mistakes..
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Yes V2016 but not R1, unfortunately ;-(..I know, I know promises=mistakes..
:'( :'( :'(
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@MartinZ: Security features are more important than a context-menu on the system tray :)
I hope Avast 2016 will give much better security and not more Bloatwares.
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@MartinZ: Security features are more important than a context-menu on the system tray :)
<snip>
Yes they are, but ease of navigating the avastUI and shortcuts make it easier for users to become familiar with the avastUI find said security improvements.
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@MartinZ: Security features are more important than a context-menu on the system tray :)
<snip>
Yes they are, but ease of navigating the avastUI and shortcuts make it easier for users to become familiar with the avastUI find said security improvements.
Obviously ease of access is very important to a lot of users.
If it where not, the following video would not have had so many views. :)
https://www.youtube.com/watch?v=Ox8LU6GOlok (https://www.youtube.com/watch?v=Ox8LU6GOlok)
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>:(
Windows 7 x64 Avast Internet Security
Avast requested that I update today. So like an idiot I did. NOW the firewall won't start. Tried to "roll back" and it says it couldn't complete and I still have no firewall. Come on Avast that is just sad. Are your programmers sleeping on the job? What the heck?
Please fix the update asap and please let me know how to fix this issue.
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NOW the firewall won't start.
Repair Avast:
1. Control Panel -> Add/Remove programs -> Avast
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.
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@MartinZ: Security features are more important than a context-menu on the system tray :)
<snip>
Yes they are, but ease of navigating the avastUI and shortcuts make it easier for users to become familiar with the avastUI find said security improvements.
Obviously ease of access is very important to a lot of users.
If it where not, the following video would not have had so many views. :)
https://www.youtube.com/watch?v=Ox8LU6GOlok (https://www.youtube.com/watch?v=Ox8LU6GOlok)
Hi Bob,
Virus chest will be added to the systray menu.
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Thanks MartinZ,
It will make life easier for some of the Avast users. :)
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Thanks MartinZ,
It will make life easier for some of the Avast users. :)
Yes.But avast! should give a phishing webpage submisson option on the systray menu.
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Phishing submission is in the browser plugin
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Phishing submission is in the browser plugin
Where on AOS?(Manually submit option)
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Give bad rating
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Give bad rating
So if i give it a bad rating it will show me this is phishing site and avast! will block?
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Not exactly phishing but it will show that the site has bad reputation. For phishing sites we use external source, but that's a good idea to include also user input. We just need to be careful to avoid competition wars ;-))
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Not exactly phishing but it will show that the site has bad reputation. For phishing sites we use external source, but that's a good idea to include also user input. We just need to be careful to avoid competition wars ;-))
So give it on Avast! GUI.
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@MartinZ: You have to improve phishing etection by alot :)
How about just developing a self-learning Cloud that automatically learns about new malwares and adds detections for it, like Trend Micro, but for EVERYTHING:
Websites, Files,Mails, Behavior Blocker, Heuristics, Dyna-Gen, DeepScreen, etc.
And that for ALL Versions: Windows, Mac, Android,Linux and whatever OS will be on the market in the next years :)
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Intel 925 duo core vista 32bit with 2GB ram. Having lockups where the computer just stops responding while browsing, no HDD activity, the keyboard and mouse no longer responding, whatever is on the display remains, and clock stops indicating time advancing. Power boot to get computer back. I have again gone back to version 2015.10.2.2218. When I installed 2015 R4 (2015.10.4.2233) scan disk was working and only after 3 days of use did the computer lockup while browsing. This new version seems to have the same browsing lockup problem as did the previous version AVAST 2015 R3 SP1 (2015.10.3.2225). I have not had this problem with version 2015.10.2.2218.
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I have noticed exactly the same issue than busp1 : Vista SP2 is freezing during browsing since
AVAST version 2015.10.2.2218.
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This version is incompatible with windows 10 build 10547
A flashing white screen occurs on the majority of boots and a hard reset is the only way to clear it
IE 11 and Edge are unusable as the hyperlinks fail to work
Command prompt hangs both as user and admin
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This version is incompatible with windows 10 build 10547
A flashing white screen occurs on the majority of boots and a hard reset is the only way to clear it
IE 11 and Edge are unusable as the hyperlinks fail to work
Command prompt hangs both as user and admin
Try CTRL, Alt, Del. key combo the next time that happens.
When you see the sign in screen and you apparently can't type in it, again use CTRL, Alt, Del.
You'll then be able to sign in and shouldn't have any more problems after that.
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No I do not get to the sign in screen (bypassed on my system)
I get a flashing white screen cntrl-alt-del does nothing only a hard reset cures it. I may have to do that two or three times before I can boot
I have used all my knowledge to try and resolve this and the only thing that does is removal of Avast
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When will the Avast 2016 Beta be released?
I cant wait!! :P
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No I do not get to the sign in screen (bypassed on my system)
I get a flashing white screen cntrl-alt-del does nothing only a hard reset cures it. I may have to do that two or three times before I can boot
I have used all my knowledge to try and resolve this and the only thing that does is removal of Avast
I think That says a lot!
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I'm not having any more problems with Avast on my Windows 10 build 10547.
Even the problems I had with Office 2013 disappeared once I ran a repair of Office 2013.
I also bypass the login screen but, when the white screen problem first appeared, using CTRL, ALT DEL.
brought me to a sign in screen except the ability to type on that screen was not possible.
Using CTRL, ALT, DEL again made the sign in possible.
Once signed in, I again used the netplwiz run command to bypass the sign in screen.
(http://www.screencast-o-matic.com/screenshots/u/Lh/1443566186496-34645.png)
I haven't had any problems since.
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OK I will re-install once again .. Are you using the free version Bob ? I may try that before I go back to AIS
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OK I will re-install once again .. Are you using the free version Bob ? I may try that before I go back to AIS
Yes Martin. I use the free version of Avast.
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OK free going on :)
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OK free going on :)
:) I may just try an upgrade to IS since I have some free licenses at my disposal.
Will see if that gives me a headache like the one you had.
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OK free going on :)
:) I may just try an upgrade to IS since I have some free licenses at my disposal.
Will see if that gives me a headache like the one you had.
That turned out to be an exercise and a half. I finally managed to get everything working but.....
https://forum.avast.com/index.php?topic=176680.msg1255480#msg1255480 (https://forum.avast.com/index.php?topic=176680.msg1255480#msg1255480)
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Aye I am still having problems although they appear now to be concentrated around Edge and IE
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Aye I am still having problems although they appear now to be concentrated around Edge and IE
You've tried going into Safe Mode With Networking and then rebooting ??? May need to do that more than once. :'(
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Can't get to safe mode, every time I try I am confronted with a flashing white screen.. I will try the latest beta .... Beta on beta can't be all bad can it :)
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Can't get to safe mode, every time I try I am confronted with a flashing white screen.. I will try the latest beta .... Beta on beta can't be all bad can it :)
My system starts with the Windows Bootmgr. so I can simply select F5 to get to safe mode instead of selecting the OS.
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For the record, for those that were having complete computer freezing problems with 2225, this update does not appear to solve the problem. The freezing still occurs. I have been holding out on reverting back to 2218, but the freezing is a huge issue (I know Avast is the cause because I never freeze when I disable all shields).
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For the record, for those that were having complete computer freezing problems with 2225, this update does not appear to solve the problem. The freezing still occurs. I have been holding out on reverting back to 2218, but the freezing is a huge issue (I know Avast is the cause because I never freeze when I disable all shields).
The freeze problems discussed here related to those using Windows 10 Insider Preview Release Build 10547.
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The freeze problems discussed here related to those using Windows 10 Insider Preview Release Build 10547.
Actually, I was talking about the problem busp1 had that is affecting Windows Vista and Windows XP users. I am not using Windows 10. This was a problem that only popped up starting with 2225 (for some it started with 2223). For me it started on 8/12/2015 when 2225 was installed.
In case it helps troubleshooting: I am using Vista SP2 Business 32Bit, Intel Core 2 Duo E4300, 2GB RAM. I have the latest Chrome version installed and use it as a primary browser. I have a very old Firefox 3.0.19 installed for development use, but it doesn't only freeze when using it (so the theory it has to do with Firefox interaction is incorrect).
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... autoupdating to latest beta, wtf is this ...
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For the record, for those that were having complete computer freezing problems with 2225, this update does not appear to solve the problem. The freezing still occurs. I have been holding out on reverting back to 2218, but the freezing is a huge issue (I know Avast is the cause because I never freeze when I disable all shields).
The freeze problems discussed here related to those using Windows 10 Insider Preview Release Build 10547.
There has also been a problem with all versions after 2218 on Vista machines. Computer freezes, keyboard and mouse are unresponsive. Must revert back to 2218 for a stable system.
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It gives me the greatest of pleasure to be able to say that AVAST 2015 R4 (2015.10.4.2233) runs on my 13 year-old Windows XP PC and is the first version of Avast to be able to do this since 2015.10.2.2215. A big thank you to the Avast developers.
:)
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Considerable disappoinment: Mozilla Thunderbird 38.3.0 malfunctions with AVAST 2015 R4 (2015.10.4.2233) on at least one Windows XP SP3 system so it's back to good old reliable Avast 2015.10.2.2015 which just works well and without problems.
:(
Postscript: There is a fix advised in a forum post.
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Hi
help
I can not install the free version of 2015
It may not allow a program
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@ maeva,
Looks like a corrupt installer.
Try a repair. If that doesn't work, Download the product from here:
https://forum.avast.com/index.php?topic=176600.0 (https://forum.avast.com/index.php?topic=176600.0)
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@ maeva,
Looks like a corrupt installer.
Try a repair. If that doesn't work, Download the product from here:
https://forum.avast.com/index.php?topic=176600.0 (https://forum.avast.com/index.php?topic=176600.0)
thank you for the answer
I under this link downloaded the program - the situation is the same
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@ maeva,
Looks like a corrupt installer.
Try a repair. If that doesn't work, Download the product from here:
https://forum.avast.com/index.php?topic=176600.0 (https://forum.avast.com/index.php?topic=176600.0)
thank you for the answer
I under this link downloaded the program - the situation is the same
Since that didn't fix the problem I suggest you follow this:
Submitting a support file using the Avast Support Tool https://www.avast.com/faq.php?article=AVKB33#artTitle
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I have installed the latest version of Internet Security ( whatever version is the current on Avast.com ) and now my latitude will not boot. This is the second install on this machine with two different hard drives. I thought the first HD magically died, but it appears to be the Avast install.
All I am presented with is the Automatic Repair screen for Windows 10 upon boot. No matter what I do Windows reports it cannot repair the startup.
Machine is a Dell Latitude E6230 - Windows 10 compatible with UEFI secureboot enabled. Machine works great until IS installed and then upon reboot, DOA. Like I said, I installed this twice now, both times with a different HD, same result.
Any suggestions as this version is killing the machine.
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Here's an update for everyone.
I turned the UEFI SecureBoot off and windows will boot again. I would say this is a definitely bug of some sort as the machine has booted absolutely fine until Internet Security 2015 was installed.
This would explain why IS2015 is working on my machine ( legacy boot ) and the current machine I am installing ( UEFI with SecureBoot Enabled )
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Here's an update for everyone.
I turned the UEFI SecureBoot off and windows will boot again. I would say this is a definitely bug of some sort as the machine has booted absolutely fine until Internet Security 2015 was installed.
This would explain why IS2015 is working on my machine ( legacy boot ) and the current machine I am installing ( UEFI with SecureBoot Enabled )
It may be your version that's outdated. Mine is version 2.8
This should help:
http://www.howtogeek.com/196916/how-to-check-your-bios-version-and-update-it/
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Internet Security is the latest version on Avast website.
Machine bios is up to date -- shouldn't matter for Avast.
Machine will once again not boot -- it is toast.
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Okay, just called their FREE tech support for Internet Security and guess what -- absolutely worthless.
I cannot get the "tech" and I say that loosely -- to understand the computer is DOA after reboot from the initial Avast Internet Security 2015 install. She proceeds to tell me that she will remotely connect to my machine and fix the issue. I once again state the Avast install caused the computer to become DOA and she can't connect to it because it's DEAD!
She then proceeds to tell me that she will bump this to Level 2 tech support which will cost me $179 !!!!!
OH HELL NO! Your software crashed the computer and you want me to PAY YOU MORE MONEY TO FIX IT!
Unbelievable freaking believable!!!!
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Okay, just called their FREE tech support for Internet Security and guess what -- absolutely worthless.
I cannot get the "tech" and I say that loosely -- to understand the computer is DOA after reboot from the initial Avast Internet Security 2015 install. She proceeds to tell me that she will remotely connect to my machine and fix the issue. I once again state the Avast install caused the computer to become DOA and she can't connect to it because it's DEAD!
She then proceeds to tell me that she will bump this to Level 2 tech support which will cost me $179 !!!!!
OH HELL NO! Your software crashed the computer and you want me to PAY YOU MORE MONEY TO FIX IT!
Unbelievable freaking believable!!!!
The Phone Tech Support, even if posted on the Avast website, is from a third party.They quite often seem to be more interested in selling
their own support than giving the support they are contracted to offer.
I'm reporting this directly to Avast. Hope that gets you some help directly from Avast. :)
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Thanks, but I gave up on this install of Windows 10.
I purged and moved back to Windows 7 and installed our license of Endpoint Suite Plus on it. After it crapping out twice causing me to request vendors to manually deactivate licensed software from the machine -- it's not worth the frustration.
If it wasn't for the fact I didn't have enough time to test out a competitor solution before our renewal was due, I wouldn't even be using Avast anymore. Lost all faith in them but have to deal with them for one more year and this just solidified that position.
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I have noticed exactly the same issue than busp1 : Vista SP2 is freezing during browsing since
AVAST version 2015.10.2.2218.
Same here: Vista 32, computer freezes while browsing with Chrome, Firefox, or Opera. Have to force hard boot. Rolled back to 2218 and problems vanished. It seems that 2233 and its predecessor are incompatible with Vista 32.
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I have Vista Home Premium 32 bit with Google Chrome and IE9. Have no problems.
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Hi again guys,
I've googled the web + searched the forum w/o luck. There has always being a setting that allows a standard user to use avast gui instead of just admin. Now that setting is gone i can no longer get into avast without elevating rights. I might expect they removed this setting on purpose as they no longer wish to encourage such use but is there any way to achieve what the gone setting achieved?
Thanks for any direction to the answer, info, in advance. At least I haven't had any other probs with this version on *whisper* in case M$ are listening, "XPsp3" btw the computer hasn't exploded YET! ;) as M$ so helpfully selflessly pointed out still even an exploded computer would be better than the HORROR that is gui mouse unsuitable :-[ of 8 ;)
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Avast has the ability to password protect the settings within the program, and essentially that would prevent limited users from changing things.
AvastUI >Settings > General - scroll down and expand the Password section.
It also has a setting to 'Limit program access for Guest Accounts.'
AvastUI > Settings > Troubleshooting - 'Limit program access for Guest Accounts.'
Not sure exactly which one might be what you are thinking of, but I don't think that it is advisable to allow limited access users into the GUI as they could change stuff without permission of the local administrator.
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Avast has the ability to password protect the settings within the program, and essentially that would prevent limited users from changing things.
AvastUI >Settings > General - scroll down and expand the Password section.
It also has a setting to 'Limit program access for Guest Accounts.'
AvastUI > Settings > Troubleshooting - 'Limit program access for Guest Accounts.'
Not sure exactly which one might be what you are thinking of, but I don't think that it is advisable to allow limited access users into the GUI as they could change stuff without permission of the local administrator.
*** seems I've made an assumption this thread was about the newest current version of Avast as I couldn't see anything else like it but the new vers - just double checked cf. thread title - I refer to near the end of the qu if relevant is 11.1.22346
Thanks DavidR its clear to me you are addressing my question. Its also opportune to credit all the work you've done on the Avast forum year after year, I'm been reading your posts for years as I've looked for answers in here, the (exceptional) consistency of your knowledge, wisdom + civility/emotional calmness of your detailed replies has resulted in why I would remember someone from a forum I read infinitely more than I contribute to.
My written coms are frequently notoriously poor thus I apologies if my clarity in the above question had led you to answer it from the different point of view I intended to ask :-[ - you see I AM the LIMITED account user! ;D. Essentially I run a standard/LUA/ non-administrative account (combined with SRP) in XP given the extraordinary security it provides (and 7 but with the security work M$ have done(beginning in Vista) the advantage is more debatable). Not knowing if this is of any interest or news to you for completeness I lastly just wanted to add about LUA accounts practicality - running one natively in XP is diabolical, M$ have not developed this one bit (neither in 7 but they have essentially sandboxed IE ( the main gateway for attack) called "protective mode" from the rest of the system together with UAC vastly securing standard administrative accounts). As usual there is a nifty tiny 3rd party software (along with its genius creator) that makes running LUAs infinitely more convenient/quicker than the native software named "Surun".
My question was from the pov of the extra steps having to use surun(instead of double clicking) to open avast (just like some HW progs, Regedit etc that U have to have (the knowledge of) an(ideal) Admin to use(just like you suggest guests shouldn't be allowed use, avast thus the setting) - right click + click button in resulting box ( Similar to Vista onward UAC but the opposite way round with LUA/Surun NOTHING asks to start as there are no admin rights in an LUA except from surun. 8) ) My minor concern was that the days of just opening Avast in my XP LUA account with a double click (instead of elevating privileges with surun) may be over - more a problem it seems that Avast (incl notification icon) GUI/on demand scanners now need Admin rights to work - I would at least have to start Avast with surun automatically at start up ( as I do couple OF HW monitor progs ) but its another admin rights prog for malware to snatch rights from + Avast is going to be a target for them too :( - but then again Avast is well defended).
Since I posted the original question Avast seemingly just randomly turned back to its previous state of being able to be run by an LUA/Standard account - perhaps there is still a setting in the reg or something. Which in turn reminded me its done this before - after I installed this version it need admin rights to start then it changed back I just can't remember doing anything in particular except each time it changed just I wasn't changing Avast settings :/ - anyway whatever it has a workable if not ideal solution(infinitely preferable than having find another comparable/compatible AV.)
PS. Out of curiosity DavidR do you still (or until recent years) use System Restore on XP? There's a now ancient huge thread on this forum of it being hosed by Avast. I did put my solution down( put the Avast program in a separate partition) but it was already a dead thread. Just this year I checked out of curiosity to find out if the bug in still there + it is but naturally I didn't expect them to put work into an unsupported OS.
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@ al2
Currently there is a beta version for the new avast 2016 version, 11.1.2236 and there are differences to 10.4.2233 the last regular release version of avast. I was trying to answer your question specifically, but the troubleshooting options for both versions above are essentially the same.
Yes running on an LUA is going to be more hassle for some functions and you have to jump through a number of hoops and that is why I went down the route of DropMyRights.
On this XP system I use an account with admin privileges - but for virtually all internet facing software, browsers, email, etc. I run under Microsoft's DropMyRights program, so they don't inherit admin privileges.
Computers still amaze me one day this doesn't work and with no modification or change of settings or other apparent reason, it starts working again. Short of the magic sponge (a reboot) and things are back to normal.
The later versions of avast are more tolerant of System Restores actions, but it is still wise to disable the avast self-defence module.
I gave up on System Restore in XP many, many years ago as it was:
A. Not 100% reliable and often had unforeseen consequences.
B. It didn't cover everything, it isn't like a backup
My preferred option for a backup and recovery strategy is hard disk imaging software, which makes an exact copy of your Partition or Hard Disk.
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For more information on utilizing "DropMyRights" see the following:
https://forum.avast.com/index.php?topic=19387.msg1200888#msg1200888 (https://forum.avast.com/index.php?topic=19387.msg1200888#msg1200888)
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I am a longtime Avast user (since October 2005, back in its 4.8 days) and recently came across an issue, regarding Avast 10.4 (Build 2233) on my custom built desktop computer.
Operating System: Windows XP Professional (version 2002), with Service Pack 3 installed
Processor: AMD Athlon (XP 2600) @2.08 GHz (Single Core as it predates any multi-core processors)
1.98 GB RAM
160 GB Maxtor Hard Drive
American Megatrends Motherboard
The issue at hand is that AvastSvc.exe uses up my machine's entire CPU (clocked at 100%) and resources, crippling my machine, disallowing me to do anything on it, when running Windows, normally.
I've tried adding the two lines (seen below) to WebShield.ini, which solved my problem in one boot, but AvastSvc.exe spiked my CPU usage and resources on the next boot.
[General]
UseStreamFilter=0
On occasions where it wasn't spiking my CPU usage to 100%, AvastSvc.exe caused Skype to become unresponsive, and ultimately crash. I use Skype to communicate with friends, and associates of mine, and AvastSvc.exe became a detriment to Skype.
My only solution, currently was to roll back to a previous version because even the 2016 Beta has caused my desktop's CPU usage and resources to spike at 100% on boot-up.
This problem began, shortly on early Saturday, October 17, 2015, and I assumed that my computer experienced a surge, or it was infected, neither of which were the case as I scanned my machine with AVG Antivirus 2015, before installing a previous version of Avast.
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What is the explanation for HTTPS scanning not working in 10.4.2233 as opposed to 10.3.2225?
Can't find a reason except a hint at an unavailable API in Vista? Not sure that is enough explanation and there are no release notes for 10.4.2233 that I can find nor a user manual pdf since v8?
Thanks.
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What is the explanation for HTTPS scanning not working in 10.4.2233 as opposed to 10.3.2225?
Can't find a reason except a hint at an unavailable API in Vista? Not sure that is enough explanation and there are no release notes for 10.4.2233 that I can find nor a user manual pdf since v8?
Thanks.
HTTPS scanning was introduced in 10.3.2223 - 10.2.2225 as far as I can see was a beta build as there is no mention of it in the program release history https://www.avast.com/en-gb/release-history (https://www.avast.com/en-gb/release-history). But that could be because it doesn't appear to have been updated for some time.
Earlier versions of HTTPS scanning used an avast security certificate (man in the middle) the current avast versions use a different method to get around the man in the middle concern.
The Release notification was here - https://forum.avast.com/index.php?topic=176600.0 (https://forum.avast.com/index.php?topic=176600.0).
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What is the explanation for HTTPS scanning not working in 10.4.2233 as opposed to 10.3.2225?
Can't find a reason except a hint at an unavailable API in Vista? Not sure that is enough explanation and there are no release notes for 10.4.2233 that I can find nor a user manual pdf since v8?
Thanks.
HTTPS scanning was introduced in 10.3.2223 - 10.2.2225 as far as I can see was a beta build as there is no mention of it in the program release history https://www.avast.com/en-gb/release-history (https://www.avast.com/en-gb/release-history). But that could be because it doesn't appear to have been updated for some time.
Earlier versions of HTTPS scanning used an avast security certificate (man in the middle) the current avast versions use a different method to get around the man in the middle concern.
The Release notification was here - https://forum.avast.com/index.php?topic=176600.0 (https://forum.avast.com/index.php?topic=176600.0).
Thanks for the reply. Reading around the security certificate issue, I assume that causes many problems of it's own? What would be the recommended course of action for a Vista user? Downgrade to the older release or disable HTTPS scanning (if I understand this correctly then it would effectively render the web scanner useless over secure connections and I also understand the web is transitioning to HTTPS browsing in preference to HTTP)?
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@ winactive
Personally I try to go forward rather than backwards - as that can cause issues in itself and ones that will not be resolved as avast have moved past that version.
The fact that much of the web may well be going to https would tend to support the moving forwards and not backwards with avast versions.
I'm still using XP Pro SP3 and currently on the beta/RC version of avast (11.1.2238) to test the https side on older OSes.
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Updated from Avast 8 to latest version a couple of days ago. So far everything is running smoothly. To my surprise booting time has improved , cpu average is 0.10 and memory usage average is 10mb. No issues whatsoever with https enabled.
My OS is winxpsp3 pro.
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@ al2
Currently there is a beta version for the new avast 2016 version, 11.1.2236 and there are differences to 10.4.2233 the last regular release version of avast. I was trying to answer your question specifically, but the troubleshooting options for both versions above are essentially the same.
I was trying to be humorous about my seemingly ambiguous question not trying to criticize your answer :)
Yes running on an LUA is going to be more hassle for some functions and you have to jump through a number of hoops and that is why I went down the route of DropMyRights.
Thanks for your as usual detailed interesting informative reply. Sorry for my lack of clarity, Avast has NEVER been ANY problem EVER before wrt my LUA account since around five years(?) when I started using an LUA/Surun account as main. Its still working as it always has before this blip ( + loss of the "LU open avast setting"??) last time I was on XP earlier in the week. I learnt early on that "Drop my rights" (from the wise at www.wilderssecurity.com) is a half way measure in my opinion the additional effort to use LUA with NB 3rd party "Surun" - this makes ALL the difference in convenient LUA management - making convenient what is natively next to impossible, gives MUCH more security than in an admin account where the privilege is still built into the background ( plenty of detailed explanation about this on wilderssecurity) ONLY in an LUA are Admin rights partitioned + Software Restriction policy ( built into windows from XP onward) using the built in metadata of objects security policy - UAC is not as strong as this for example wrt malware attack. Its common for people who run LUA account(with 'Surun' of course) to not even run an AV but imo this is tempting fate + going against the theory of "defence in depth"( is a security principle that a system should provide multiple layers of defence, in case one layer is ever breached. ) which leads me too;
I gave up on System Restore in XP many, many years ago as it was:
A. Not 100% reliable and often had unforeseen consequences.
B. It didn't cover everything, it isn't like a backup
My preferred option for a backup and recovery strategy is hard disk imaging software, which makes an exact copy of your Partition or Hard Disk.
Sure of course I image the partitioned OS ONLY ( + conventional back up of data too were imaging is redundant not the infinite changes an OS makes through time) very carefully, SR its not a back up + has never really been marketed as such but another "layer of defence" does not have to be 100% relied upon but its been reliable enough to be a time saving convenience + even saving my bacon odd times :)7's SR is infinitely superior of course still its better for me to have SR actively recording my main XP's process than NONE at all :-).
The later versions of avast are more tolerant of System Restores actions, but it is still wise to disable the avast self-defence module.
Putting the Avast program in a separate partition is easy with todays GUI/graphical intuition lead partition managers and from my own research/on my PC at least it neutralizes the Avast self-defence module (without disabling it) effect on XP RESTORE as srdiag.exe results show 'START of UNDO' action is no longer present with contents of all users/aplic data/avast folder as I posted yonks ago in the HUGE SR/Avast hosing thread here.
NB. In my msg I didn't mean to imply Avast support doesn't help XP users since, for example, they helped sort out mine when ( early this year(?)) a new edition of avast caused XP to freeze up not long after start up :)
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Updated from Avast 8 to latest version a couple of days ago. So far everything is running smoothly. To my surprise booting time has improved , cpu average is 0.10 and memory usage average is 10mb. No issues whatsoever with https enabled.
My OS is winxpsp3 pro.
see your result and I tried also,
updated from 8 to 10.4.2233 ...
i'm impressed, :o
my win xp pro sp3 it's now a flash at start ;)
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Updated from Avast 8 to latest version a couple of days ago. So far everything is running smoothly. To my surprise booting time has improved , cpu average is 0.10 and memory usage average is 10mb. No issues whatsoever with https enabled.
My OS is winxpsp3 pro.
see your result and I tried also,
updated from 8 to 10.4.2233 ...
i'm impressed, :o
my win xp pro sp3 it's now a flash at start ;)
Glad it worked for you too. This version is light as a feather. Now if you do encounter some problems accessing certain sites just disable https scanning. This resolves the problem. Please take a look here:
https://forum.avast.com/index.php?topic=175161.0
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Updated from version 7 to 10.4.2233.1299 on Win XP/SP3.
So far no problems and seems light on resources. Some of us are on old computers and operating systems - good to see they're still supported!
Thanks to the programmers for all the work.
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Почему в Avast Free Antivirus 10.4.2233 нет озвучки и он не обновляется автоматически.tubusa@yandex.ru
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Почему в Avast Free Antivirus 10.4.2233 нет озвучки и он не обновляется автоматически.tubusa@yandex.ru
This is the English part of the forum. Find your language at:
https://forum.avast.com/index.php?board=21.0 (https://forum.avast.com/index.php?board=21.0)