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Consumer Products => Avast Cleanup => Topic started by: REDACTED on September 17, 2015, 07:43:15 PM

Title: Uninstalled and re-installed avast, now can't get cleanup back...
Post by: REDACTED on September 17, 2015, 07:43:15 PM

I paid for a year of cleanup in August. Later, I needed to uninstall avast so I could run chkdsk as I was still having issues. Reinstalled avast afterwards, but the cleanup tool is gone. How do I get it back?

Title: Re: Uninstalled and re-installed avast, now can't get cleanup back...
Post by: Asyn on September 20, 2015, 10:07:30 AM

Try: https://www.avast.com/faq.php?article=AVKB205

Title: Re: Uninstalled and re-installed avast, now can't get cleanup back...
Post by: REDACTED on September 22, 2015, 06:10:24 PM

That worked perfectly - thank you so much! I had skipped over that when I looked at the FAQ since I didn't have grimefighter.

Title: Re: Uninstalled and re-installed avast, now can't get cleanup back...
Post by: Asyn on September 23, 2015, 07:28:50 AM

You're welcome.

Title: Re: Uninstalled and re-installed avast, now can't get cleanup back...
Post by: REDACTED on October 03, 2015, 04:11:33 PM

Quote from: Pia7 on September 17, 2015, 07:43:15 PM

I paid for a year of cleanup in August. Later, I needed to uninstall avast so I could run chkdsk as I was still having issues. Reinstalled avast afterwards, but the cleanup tool is gone. How do I get it back?

Title: Re: Uninstalled and re-installed avast, now can't get cleanup back...
Post by: Asyn on October 03, 2015, 04:20:57 PM

See: Reply #1 ;)

Title: Re: Uninstalled and re-installed avast, now can't get cleanup back...
Post by: REDACTED on November 07, 2015, 11:50:16 PM

The link in the Reply #1 did not help:

Unable to activate Avast Cleanup after upgrading Avast free antivirus (uninstalling) to Avast Pro Antivirus (installing new and activating sucessfully).
Licence for Cleanup is seen in the activation menu, but after presseing "use this licence" button, it does not get Cleanup activated. The button turns into "proccesing scale" and nothing happens next. No error messages appear.

Any ideas what I may do to activate the Cleanup?

Title: Re: Uninstalled and re-installed avast, now can't get cleanup back...
Post by: REDACTED on November 08, 2015, 12:36:51 AM

Thank you for attention.
Some one from tech support resolved the issue.
Now Cleanup is activated and working!