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Other => General Topics => Topic started by: REDACTED on September 22, 2015, 08:19:28 PM

Title: How to get refund
Post by: REDACTED on September 22, 2015, 08:19:28 PM: Have had Avast less than a month. Would like to cancel subscription and receive refund. How do I do this? Was charged $37.32 and $41.59. Please advise how to cancel these subscriptions and receive a refund.

Thanks,
LB
Title: Re: How to get refund
Post by: DavidR on September 22, 2015, 08:33:24 PM: Submit support ticket for a refund - Try the following:
https://support.avast.com/Tickets/Submit/RenderForm/27/&cls02&ptf01&lic01&scr06

Note - Submitting multiple tickets can actually slow the process as the tickets are dealt with in a first in first out basis. So for now don't update or submit further tickets - refunds can take up to ten working days to be handled.

Put as much information in that as possible - receipt/payment number, email, etc. A link to this topic wouldn't hurt.

If you have submitted the support ticket within the 30 days it will be dealt with even if the processing goes beyond that limit.
Title: Re: How to get refund
Post by: REDACTED on October 16, 2015, 03:33:43 PM: The page to refund do not exist!!! How to get refund????? >:(
Title: Re: How to get refund
Post by: DavidR on October 16, 2015, 03:52:27 PM: Quote from: tekservice2013 on October 16, 2015, 03:33:43 PM
The page to refund do not exist!!! How to get refund????? >:(

The support ticked URL has changed:
Now it has been simplified- Support at Avast has changed to http://support.avast.com/support/tickets/new (http://support.avast.com/support/tickets/new), no longer on https server.
Title: Re: How to get refund
Post by: REDACTED on October 16, 2015, 04:32:02 PM: I tried but SUBMIT A TICKET don't works :(
Title: Re: How to get refund
Post by: DavidR on October 16, 2015, 05:04:38 PM: Quote from: tekservice2013 on October 16, 2015, 04:32:02 PM
I tried but SUBMIT A TICKET don't works :(

Can you explain what happens or post a screenshot of the error, etc.
Title: Re: How to get refund
Post by: REDACTED on October 17, 2015, 11:31:07 AM: Always appear this page https://support.avast.com/support/tickets/new and you can't send a ticket
Title: Re: How to get refund
Post by: essexboy on October 17, 2015, 12:23:25 PM: Did you click this ?
Title: Re: How to get refund
Post by: REDACTED on October 17, 2015, 09:51:33 PM: I'ven't an order id because i have seen on October 7 a withdrawal of € 29.99 on my credit card without my permission and no email arrived of it. For this reason I request a refund. How should I do? I have spoken with my bank and suggested to me that if I can not get a refund with Avast I make a complaint to the police. I hope to resolve the issue peacefully. Also I am a computer technician and all my customers install Avast. So how can I do ?
Title: Re: How to get refund
Post by: essexboy on October 17, 2015, 11:08:55 PM: Did you not get an e-mail from Avast about two weeks before this (may have been nexway or digital river)

I will bring this to the attention of the mods
Title: Re: How to get refund
Post by: REDACTED on October 19, 2015, 09:37:21 AM: Ok. Thank you. But how should I do to get refund?
Title: Re: How to get refund
Post by: lukas.hasik on October 19, 2015, 03:47:59 PM: Quote from: tekservice2013 on October 19, 2015, 09:37:21 AM
Ok. Thank you. But how should I do to get refund?

Just file new request at https://support.avast.com/support/tickets/new?form=2
I checked our ticketing system and there is no request from you...
Title: Re: How to get refund
Post by: REDACTED on October 19, 2015, 07:26:50 PM: No because i have not received any email with the order id of confirmation! How do I fill in the form without order id?
Title: Re: How to get refund
Post by: Asyn on October 20, 2015, 10:01:04 AM: Quote from: tekservice2013 on October 19, 2015, 07:26:50 PM
How do I fill in the form without order id?
Enter N/A or --- or 000 or similar.
Title: Re: How to get refund
Post by: REDACTED on October 20, 2015, 03:20:49 PM: Done. Thank you. Now how long I have to wait? I have not received any email!
Title: Re: How to get refund
Post by: Asyn on October 21, 2015, 07:10:42 AM: Quote from: tekservice2013 on October 20, 2015, 03:20:49 PM
Done. Thank you. Now how long I have to wait?
You're welcome. (On the old system it took up to 7 days, not sure about the new one.)
Title: Re: How to get refund
Post by: REDACTED on October 28, 2015, 11:16:14 AM: No email and no refund arrived. I'll wait another day.
Title: Re: How to get refund
Post by: Asyn on October 28, 2015, 11:42:48 AM: If you don't get a reply, post your ticket-ID.
Title: Re: How to get refund
Post by: REDACTED on October 29, 2015, 09:22:25 AM: The problem is that i haven't. I see the payment on my credit card without an email, without a comunicacion
Title: Re: How to get refund
Post by: Asyn on October 29, 2015, 09:25:30 AM: Sorry, not sure what you mean..??
Title: Re: How to get refund
Post by: REDACTED on October 29, 2015, 09:40:35 AM: I wrote in discussion yet
Title: Re: How to get refund
Post by: Asyn on October 29, 2015, 09:47:22 AM: So, did you already submit a ticket or not..!?
Title: Re: How to get refund
Post by: REDACTED on October 29, 2015, 05:31:58 PM: Yes. With 000000000
Title: Re: How to get refund
Post by: Asyn on October 30, 2015, 06:07:19 AM: OK, post your ticket-ID.
Title: Re: How to get refund
Post by: REDACTED on January 29, 2016, 01:39:43 AM: Hi this is Joyce Spurlock (email - ohiojjs@aol.com,) I am requesting a refund for 3 different Avast antivirus's and 4 different Avast Cleanup's and all the renewal for each one of them over the years. For several years I paid for renewals on all of these at the same time overlapping each other. Avast Pro Antivirus (I'm keeping) Avast Premiere Antivirus and Avast Internet Security Antivirus, I canceled. plus 4 different cleanups all running at the same time, I kept one.
I spoke with a very nice lady on the phone and she told me to give you these order numbers. 15509750100, 14794943500, 14743114400, I don't know if all of the accounts are on here or not, you should be able to find all of this information you need and what all you charged me over the years in my records. Please fix this and send me a refund. I like my avast protection and I would hate to have to change, but if this isn't made right, I will. I still can't believe Avast was doing this to me. I'm an senior citizen and a widow on a fixed income and I trusted Avast. Please let me hear from you and whether or not you are going to make this right. I am keeping the Avast Pro Antivirus and 1 cleanup that is the most current and I have canceled the rest. Expecting to hear from you soon. Joyce
Title: Re: How to get refund
Post by: Asyn on January 29, 2016, 06:19:54 AM: Joyce, contact support: https://support.avast.com/support/tickets/new
Title: Re: How to get refund
Post by: bob3160 on January 29, 2016, 09:49:05 PM: Quote from: Asyn on January 29, 2016, 06:19:54 AM
Joyce, contact support: https://support.avast.com/support/tickets/new (https://support.avast.com/support/tickets/new)
And please remove you email address from your post unless you like spam.