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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: rodrigo.santos.vecchio on September 23, 2015, 05:30:31 AM

Title: whats wrong with avast?
Post by: rodrigo.santos.vecchio on September 23, 2015, 05:30:31 AM
Hi
I love avast. But i have noticed a very strange behaviour
Whatching the scan progress indicator( from 0 to 100%) i noticed it take so much time on 0% and only near to end of scan(about 30 min after the start of scan it jumps to 25% and then to 50 % and so on

What happened to the old correct scan indicator as it whas from 0% to 1% and so on?

This scan progress indicator is a mess...
Title: Re: whats wrong with avast?
Post by: Be Secure on September 23, 2015, 06:10:51 AM
Hi
I love avast. But i have noticed a very strange behaviour
Whatching the scan progress indicator( from 0 to 100%) i noticed it take so much time on 0% and only near to end of scan(about 30 min after the start of scan it jumps to 25% and then to 50 % and so on

What happened to the old correct scan indicator as it whas from 0% to 1% and so on?

This scan progress indicator is a mess...
What version do you use?last one is lunched is 10.4.2233.Set scan priority to high.It will less the time of the scan but slowdown the work of pc.No problem with scan progress indicator.
Title: Re: whats wrong with avast?
Post by: rodrigo.santos.vecchio on September 23, 2015, 06:22:51 AM
I use last version of premier 2233. the scan priority was already set to high
very strange behaviour

This is a very recently formatted machine running w10

Very strange

This happens to me with all kind of scans

any ideas?

Thanks
Title: Re: whats wrong with avast?
Post by: rodrigo.santos.vecchio on September 23, 2015, 07:52:11 PM
Hi
Any other idea about it?

The scan progress indicator SHOULD give an reliable info, but taking so much time at 0% and so jumping directelly to 25 or 50 % is a mess

I dont think its a problem with my machine as it was formatted less than 1 month ago

Please give me a solution or look into avast in order to solve it

Yesterday i bought a 3 yr license for my premier

I hope i dont have 3 yrs of this problem, oh my...
Title: Re: whats wrong with avast?
Post by: Rednose on September 24, 2015, 02:46:55 AM
Hi rodrigo.santos.vecchio :)

Yes, the scan progress indicator behaves a little strange.
Consider it as a cosmetic problem, and nothing serious ;)

Greetz, Red.
Title: Re: whats wrong with avast?
Post by: rodrigo.santos.vecchio on September 24, 2015, 03:01:00 AM
Hi Red

Glad to see im not crazy and not alone on this point

I have using avast many years

This scan indicator is very... confused on this way

I hope avast team look into it

Thank you for your  reply
Title: Re: whats wrong with avast?
Post by: DavidR on September 24, 2015, 04:50:33 PM
One of the issues with things like this (% indicators), before it can actually start showing progress it has to analyse the data which is going to be scanned to get an idea of how long it will take or how far it has got.
Title: Re: whats wrong with avast?
Post by: rodrigo.santos.vecchio on September 24, 2015, 08:52:35 PM
As i said, i have been using avast for a long time

The scan progress indicator used to show a useful and correct info before( scan from 0% to 1 % and so on)

Now it show o% by almost the hole scan, then jumps like crazy to 25, then 40 % or any other number

Bring back the ld correct scan progress or rePlace this scan indicator with some kind of color bar without %progress indicator

Thank you
Title: Re: whats wrong with avast?
Post by: DavidR on September 24, 2015, 10:14:58 PM
Personally I feel that scheduled on-demand scans on a resident on-access antivirus are much depreciated.

For the most part the on-demand scan is going to be scanning inert/dormant files, if they were active then the on-access scanner should scan them.
Title: Re: whats wrong with avast?
Post by: MartinZ on September 25, 2015, 11:55:44 AM
Hi,

checked this and it seems that it happens only on Windows 10. I also tried on internal build and it works fine. So it will be fixed in next release. Sorry for inconvenience.

Martin
Title: Re: whats wrong with avast?
Post by: rodrigo.santos.vecchio on September 25, 2015, 08:26:20 PM
Hello Martin And friends,

glad to know it seems the problem will be resolved soon,

Waiting for the next build

If the problem sill persists after the new build, i will return on this

I also would like to thank you all the people who spend your time helping me about this issue

Thank you all
Title: Re: whats wrong with avast?
Post by: rodrigo.santos.vecchio on October 01, 2015, 10:36:34 PM
Hi,
checking the first beta of 2016 and i have the SAME same behaviour

The scan progress show 0% by almost the hole scan
and them it jumps like crazy to 40 % or any other number

I thought this issue was resolved with 2016 version..

very frustrating
 >:(
Title: Re: whats wrong with avast?
Post by: MartinZ on October 07, 2015, 01:19:11 PM
Hi,

sorry tried again, and it works fine on my PC. Do you have a standard folder structure (default windows/program files folders etc?) Does anyone else here have the same problem?
Title: Re: whats wrong with avast?
Post by: Be Secure on October 09, 2015, 04:24:22 PM
Hi,

sorry tried again, and it works fine on my PC.
The issues with scans speed is fixed.In Beta 2 :)
Title: Re: whats wrong with avast?
Post by: rodrigo.santos.vecchio on October 10, 2015, 05:34:27 AM
sorry but still no joy to me about this issue

please see

https://forum.avast.com/index.php?topic=177441.15

Reply #28

hope avast team can find and solve this


thank you

Title: Re: whats wrong with avast?
Post by: rodrigo.santos.vecchio on October 10, 2015, 06:07:28 AM
see by yourself

Thank you
Title: Re: whats wrong with avast?
Post by: Be Secure on October 10, 2015, 06:31:01 AM
Hey no problem with that it is a nomal beraviour it goes 0% to 2% in beta 2 v.2016.
Title: Re: whats wrong with avast?
Post by: DavidR on October 10, 2015, 02:39:53 PM
Hey no problem with that it is a nomal beraviour it goes 0% to 2% in beta 2 v.2016.

You need to read the whole topic or just the first post or certainly is URL reference above Reply #14.

It isn't normal behaviour as described by the OP rodrigo.santos.vecchio, it shouldn't sit on 0% for long periods of time and then suddenly jump to 25% or 50% or 100%.

Title: Re: whats wrong with avast?
Post by: Be Secure on October 10, 2015, 04:03:20 PM
Quote
it shouldn't sit on 0% for long periods of time and then suddenly jump to 25% or 50% or 100%
No for my pc it not sit 0% for long periods of time and not suddenly jump to 25% or 50% or 100% at all.It first start at 0% for 5-6 second and then 2%.3%....go on normally@DavidR.But if he thinks It isn't normal behaviour then support Ticket should help.https://support.avast.com
Title: Re: whats wrong with avast?
Post by: rodrigo.santos.vecchio on October 10, 2015, 11:00:22 PM
@Be secure,
If the scan stay on 0% for about 5 or 6 SECONDS this should be normal

In my case , the scan stay on 0% for about 15 MINUTES  and then jumps for some sort of %~

On the second 2016 beta it jumps from 0 to 16 or 19 % and no, i dont think thats normal

I only forgot to say i have a partitioned HD (C;D) And i ask Avast team to test the behavior of scan under this scenario

If Avast team can say my problem is due my partitioned hd, i  even ask to fix it, since its not normal this behaviour been caused by a partitioned hd

Remember, this machine was formatted in order to install a clean copy of win10 pro 64 bit

I hope i dont have 3 yrs of this mess as i already say

Please fix it

Thanks
Title: Re: whats wrong with avast?
Post by: rodrigo.santos.vecchio on October 10, 2015, 11:55:29 PM
And about the support tickets, i have read and was advised that the best way to get help is here on the forums .thank you and again please avast team solve this problem

Thank you
Title: Re: whats wrong with avast?
Post by: DavidR on October 11, 2015, 12:35:16 AM
On my XP Pro system, I have 2 HDDs, my primary HDD with 3 partitions and my secondary HDD has just one partition, this is where my drive imaging software backups are stored (the last six backups) and also other backup files.

So I can't see how or why multiple partitions would slow the scan and it doesn't seem to do that on my XP system. What could slow scans if you haven't got much free space and or a lot of fragmentation on the HDD.

Personally - With a resident on-access antivirus like avast, the need for frequent on-demand scans is much depreciated. For the most part the on-demand scan is going to be scanning files that would be otherwise be dormant or inert. If they were active files then the on-access file system shield would be scanning them before being created, modified, opened or executed.

I used to have avast set to do a scheduled weekly Quick scan, set at a time and day that I know the computer will be on. But I have ceased this practice for some time now, based in the above.

The smart scan should be really quick as it only scan certain files I could probably complete a smart scan whilst compiling this post (slow typist). The scan is currently on 37% and it didn't hang about long on 0% and it has now completed. See image1 for the elements of my Smart Scan and image2 for the Viruses & Malware element of the overall scan (and the lack of files being scanned).

Note: I don't have lots of other elements on my Smart Scan as many of the other Tools I haven't installed, so not much in the way of what I call superfluous scans.

Whilst none of this should take anything away from the issues you are having, I just can't understand why.

If I were experiencing this, I would report it and then I would stop doing the scans as having done them once and leave them. Check back after other updates and see if the issue is still there, but when this is only happening on a limited number of systems it is going to be hard to pin down if it is a system or avast issue.
Title: Re: whats wrong with avast?
Post by: rodrigo.santos.vecchio on October 13, 2015, 02:17:13 AM
@DavidR
I understand and can see your point , And now i ask you to try to see the situation by my angle

I can assume this is a scenario quite hard to reproduce , but i have bought 3 yrs pf premier and as i said, i am asked for the avast team help to try the best to solve this

If i must to use 3 yrs of avast with this confused and unreliable info , i will be frustrated for the next 3 yrs

So i insist and ask avast team to try the best to investigate and solve this before the final version of 2016

And yes i cant wait for the next beta builds

Thank you
Title: Re: whats wrong with avast?
Post by: DavidR on October 13, 2015, 03:15:35 PM
As an avast user like yourself I can't speak for avast, all I can do is try to replicate it and I can't do that on either of my systems (as seems to be the same for others in this topic).

I would suggest you use the Forum Profile information and create a Signature similar to that under my posts. System specification, CPU, RAM, HDD (size and free space) security software installed (firewall, anti-spyware, etc.). As this is an area no one has asked about and this is one area where conflict could impede the scan.

Other than this I'm at a loss as to what to suggest, but something on your system is acting differently to mine, what that is, is going to be difficult to determine.

When did you install avast ?
Have (or did) you another Anti-Virus installed in this system, if so what was it and how did you get rid of it ?
Title: Re: whats wrong with avast?
Post by: rodrigo.santos.vecchio on October 14, 2015, 07:34:10 PM
Hi and sorry the late reply

I have a Dell inspiron 15 r5537a20 model

partitioned hdd (1tb)

AMD graphics 2 gb memory

IMF as antispy (working with no problems with Avast

I also have to say i have all the Avast protection modules AND unpackers set to high level of protection

I try to reinstall Avast and test the scan behaviour with the default levels of protection

No changes in scan progress behaviour

Thank you


Title: Re: whats wrong with avast?
Post by: DavidR on October 14, 2015, 07:45:19 PM
OK, first try disabling IMF antispy and see if that makes a difference to scan duration. I have never heard of IMF, so I don't know if it is a resident (on-access) program that would be scanning what avast is also trying to scan.

You didn't answer a question that is potentially the more crucial one.
Have (or did) you another Anti-Virus installed in this system, if so what was it and how did you get rid of it ?

Systems generally come with an Anti Virus pre-installed and it is essential that this is removed.
Title: Re: whats wrong with avast?
Post by: rodrigo.santos.vecchio on October 14, 2015, 08:31:57 PM
Hi David and sorry the leak of info

My last  Avast license has expired during the v9 builds

V9 scans working fine

So i have used for some time the Emsisoft internet security withoout any problem

And have used the oficial Emsisoft uninstaller to remove it

So i installed w10 and Avast 10

And the problem begins

Imf is iobit malware fighter , no changes on scan scenario if i disable it

Thank you
Title: Re: whats wrong with avast?
Post by: DavidR on October 14, 2015, 10:54:25 PM
Personally I would rid myself of any iobit program - some time ago there were accusations it had used MBAMs anti-malware database. A search on iobit and malwarebytes antimalware will no doubt reveal the instances.

I really am at a loss as to what else to suggest.

I haven't been able to find much on your Dell I was trying to find what CPU it has, but that wasn't very productive anything from an AMD chip to an Intel i7 ultrabook. All of which could mean your system should at best be powerful enough or at worst slightly under powered.

I don't use win10 so I can't really help in that regard. There have been some posts relating to win10 and avast, so all I can suggest is try a search for these as some have had strange results depending on what build number of win10 and what build number of avast.
Title: Re: whats wrong with avast?
Post by: rodrigo.santos.vecchio on October 15, 2015, 12:01:48 AM
I have a 2.2 ghz intel processor

I think i have power enought to run Avast

I thank you and all people here for trying to help me and hope i can have the same respect and patience by the fórum users on future problems

The only thing i can do is wait fpr the next beta builds and see what happens


Thanks to all

And of course thanks David
Title: Re: whats wrong with avast?
Post by: DavidR on October 15, 2015, 01:23:47 AM
You're welcome.

I have spoken to someone who could have some analysis tools to see if they can't see anything else.
Title: Re: whats wrong with avast?
Post by: rodrigo.santos.vecchio on October 15, 2015, 02:25:57 AM
Fingers crossed  )

Thanks again and again David
Title: Re: whats wrong with avast?
Post by: essexboy on October 15, 2015, 04:12:01 PM
Hi lets have a quick look with a diagnostic log to see if anything jumps out

Please download Farbar Recovery Scan Tool (http://www.geekstogo.com/forum/files/file/435-frst-farbars-recovery-scan-tool/) and save it to your Desktop.
 
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
 
Title: Re: whats wrong with avast?
Post by: DavidR on October 15, 2015, 04:58:54 PM
Fingers crossed  )

Thanks again and again David

You're welcome.

@ essexboy
Thanks for joining the topic.
Title: Re: whats wrong with avast?
Post by: rodrigo.santos.vecchio on October 15, 2015, 08:28:14 PM
Here the logs and thanks for the help

I have to say have set all avast protection modules and unpackers to high level,

So, i know , obviously it will increase the scan time

But its not explain why the scan jumps to some number of %

the correct behaviour , once again, is from 0 to 1% and so on

Here the logs

Thank you
Title: Re: whats wrong with avast?
Post by: rodrigo.santos.vecchio on October 15, 2015, 08:30:19 PM
the second txt file,

Sorry

Thank you
Title: Re: whats wrong with avast?
Post by: essexboy on October 15, 2015, 08:43:54 PM
I can see no reason why the scan does not progress as there are no other low level hooks that could disrupt it.  I am also running a scan on my windows 10 to see if I could replicate it and I can't

During the scan do the file names at the top change on a fairly regular basis
Title: Re: whats wrong with avast?
Post by: rodrigo.santos.vecchio on October 15, 2015, 08:55:56 PM
Yes the file names changed

The circle of % stay on 0%

No joy yet with the recent .236 new beta

so bad :-[

thanks
Title: Re: whats wrong with avast?
Post by: rodrigo.santos.vecchio on October 15, 2015, 09:15:39 PM
see... :-[