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Other => General Topics => Topic started by: REDACTED on September 30, 2015, 11:16:51 PM

Title: Refunds
Post by: REDACTED on September 30, 2015, 11:16:51 PM

I cannot get any response about a refund request!!!
Sick of waiting, it's been over 10 days. I did not request automatic renewal!!

Title: Re: Refunds
Post by: DavidR on September 30, 2015, 11:48:13 PM

What is the support ticket ID number and I will try to draw attention to it ?
When did you create it ?

Whist this delay isn't acceptable (as an avast user) I don't know if you have tried to modify or submit other tickets, as this can have an adverse effect as the tickets are dealt with in a first in first out basis. Modifying or creating new tickets would effectively push it back.

Title: Re: Refunds
Post by: starkelkeriann on December 24, 2019, 07:52:44 PM

I am so tired of calling AVAST support! I have called 3x about the same cancellation and refund! Please help? AVAST support is suppose to send confirmation email to no avail.         

   
We're sorry to see you go!
 
⛵
 
Hi, Keri.
 
You’ve unsubscribed from Avast Premium Security, and your subscription will expire on December 18, 2020. Made a mistake? No problem. You can always resubscribe below.
 
 
Order ID   
 
37712933139   

    
 

Title: Re: Refunds
Post by: Asyn on December 25, 2019, 08:03:17 AM

If you don't want to call, try: https://support.avast.com/en-ww/contact/sales_refund