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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: cloughridge on November 28, 2005, 07:06:29 PM

Title: Problems with Outlook 2003 and avast
Post by: cloughridge on November 28, 2005, 07:06:29 PM

My license recently ran out so I went to the web page, downloaded and installed the new release.  Now, whenever I run outlook, I get the following error when outlook starts and whenever I try to access an e-mail:   "Avast:  Unable to connect to the Avast engine.  Avast mail protection cannot be started."  with an "OK" button.  Upon clicking "OK" I get the following error box:  "The add-in "C:\Program Files\Alwil Software\Avast4\ashOutXt.dll" could not be installed or loaded.  This problem may be resolved by usint the Detect and Repair on the Help menu."

Tried Detect and Repair - no good.  e-mailed support.  He suggested I rename/remove extend.dat. Did it - no good either.

Anyone else run into this?  If so, how did you resolve it.  If not, anyone have any ideas?

Thanks!!!!

Title: Re: Problems with Outlook 2003 and avast
Post by: Lisandro on November 28, 2005, 07:49:55 PM

Are you sure that if you search the board for ashOutXt.dll you won't find the answer?
Which license expired? avast Trial, avast Pro version?

Title: Re: Problems with Outlook 2003 and avast
Post by: cloughridge on November 28, 2005, 09:21:11 PM

searched for ashOutXt.dll - it's there and dated the same as the others.  The size is 188 KB.  The license is the free home license that it said expired.  I went online to renew and that's when things went south....

Anything else I can look at or any other ideas?

Title: Re: Problems with Outlook 2003 and avast
Post by: DavidR on November 28, 2005, 09:45:33 PM

Tech said 'you search the board for ashOutXt.dll ' using the forum search function and see if it has been covered, which is likely.

One of the hits returned reveals this link http://forum.avast.com/index.php?topic=155.0

Title: Re: Problems with Outlook 2003 and avast
Post by: Lisandro on November 29, 2005, 01:10:05 AM

Quote from: cloughridge on November 28, 2005, 09:21:11 PM

The license is the free home license that it said expired.  I went online to renew and that's when things went south....

What, couldn't you receive the email with the new registration key?

Title: Re: Problems with Outlook 2003 and avast
Post by: cloughridge on November 29, 2005, 01:38:46 AM

I registered twice in a week and 1/2.  Never did receive an e-mail.

Title: Re: Problems with Outlook 2003 and avast
Post by: szc on November 29, 2005, 01:46:15 AM

That means only one thing... e-mails are being treated as SPAM which is not correct of course. Check with your mail provider or if you use any local anti-spam program, then just exculde all e-mails that are coming from avast! (Alwil).

That was the main problem with those e-mails for thousands of other users.  ;)