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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: billlalonde@rocketmail.com on October 08, 2015, 01:55:16 PM

Title: Online content unavailable
Post by: billlalonde@rocketmail.com on October 08, 2015, 01:55:16 PM
Getting pop-ups from Avast! Free -

"The online content is unavailable
Please, check your internet connection and try again."

Just started happening today. The rest of the internet appears to be working OK, so it appears to be specific to your site.

Title: Re: Online content unavailable
Post by: scottbearx@yahoo.com on October 08, 2015, 01:57:36 PM
Same here.  Brings up the Account Tab.  I'm pretty clearly online since I'm posting this.  :V
Title: The online content is unavailable
Post by: lukvdh@lvdh.org on October 08, 2015, 01:57:44 PM
Since today, 13h approx (Western Europe) I get Avast (free) poppin up on my Windows PC (didn't check Android devices yet) with "The online content is unavailable". Also loging in with my account-credentials doesn't work. What's going on?
Title: Re: Online content unavailable
Post by: SpeedyPC on October 08, 2015, 01:58:58 PM
Relax the Avast Account website is down is related to my.avast.com

(http://my.jetscreenshot.com/18514/m_20151008-bjqg-34kb.jpg) (http://my.jetscreenshot.com/18514/20151008-bjqg-34kb)
Title: Re: Online content unavailable
Post by: richardipalmer@gmail.com on October 08, 2015, 02:00:07 PM
Same here
Title: Re: Online content unavailable
Post by: carnaga@gmail.com on October 08, 2015, 02:00:21 PM
Same here and this is a serious issue: Avast drops me down to desktop constantly from Metal Gear Solid V Phantom Pain. It was so frustrating so I uninstalled whole program.

Edit: If it cant connect to servers it shouldn't interrupt my gaming.
Title: Re: The online content is unavailable
Post by: lauri.saastamoinen1@gmail.com on October 08, 2015, 02:01:10 PM
ye same here it keeps popping and interrupts me gaming or whatever im doing. gonna uninstall this shit soon
Title: Re: Online content unavailable
Post by: kaidonews@gmail.com on October 08, 2015, 02:02:00 PM
Same here, both on home users (free accounts) and paid users (business accounts).  I have a ton of people contacting me about it.  What the heck.
Title: Re: The online content is unavailable
Post by: rye_encoke@rogers.com on October 08, 2015, 02:03:02 PM
same, very annoying, hope they fix this asap
Title: Re: Online content unavailable
Post by: rye_encoke@rogers.com on October 08, 2015, 02:03:22 PM
same, very annoying, hope they fix this asap
Title: Re: Online content unavailable
Post by: danmb on October 08, 2015, 02:06:35 PM
Same here. Avast free. My internet connection is just fine.
Title: Re: Online content unavailable
Post by: kaidonews@gmail.com on October 08, 2015, 02:08:24 PM
Relax the Avast Account website is down is related to my.avast.com

That's pretty dumb, if that's the case.  So far I'm spending my morning telling people to ignore it.  All this less than a day after a zero-day bug was announced (and supposedly patched):

http://news.softpedia.com/news/zero-day-exploit-found-in-avast-antivirus-493958.shtml

Not to mention the spying allegations:

http://neurogadget.com/2015/10/07/was-avast-antivirus-spying-on-users/17040

Between this & that issue of Avast eating hard drives earlier this year, I'm getting pretty annoyed with the software.  The forum is also horribly slow right now, this is my third time trying to post this message  :P
Title: Re: Online content unavailable
Post by: rory@horai.gotadsl.co.uk on October 08, 2015, 02:11:03 PM
Same problem. I actually came onto the forum to start a thread about it myself, glad it's not just me it's happening to. Really annoying, I was playing Warframe and it kept popping up constantly, got me killed twice...
Title: Re: Online content unavailable
Post by: rye_encoke@rogers.com on October 08, 2015, 02:14:20 PM
I'll give it a few hours before uninstalling, there are other free antivirus that work just as well
Title: Re: Online content unavailable
Post by: kenaikoda@aol.com on October 08, 2015, 02:15:15 PM
This is happening to me as well...glad to see I'm not the only one! My internet seems to be fine. I'm on Avast Premier, also.

Edit:
Whatever was going on seems to have fixed itself...I think? I'll keep an eye out. Additionally the forums are running rather slowly...guess more people are having the issue than I thought.
Title: Re: Online content unavailable
Post by: hubse20@yahoo.de on October 08, 2015, 02:16:34 PM
I don't really get the problem, it happened here aswell.

first, I'm using the german version of avast, it says "Lädt", then it gives the error message -  in english (why in english, i've set it to german, and if I want to run it in english, I would set it to english).

then, if it wants to download something, it should at least tell what it wants to download and give the opportunity to delay it. I'm sometimes on my mobile connection, and they charge per megabyte.

and finally, it should be trivial to detect the online-status. is the connection down or is the server down.

so please tell me, how those problems can be fixed, especially the weird switches between languages is annoying, aswell as that pop up, informing about a non-existing problem, and even showing a wrong picture (how do I plug in a wireless lan cable?).
Title: Re: Online content unavailable
Post by: Dynaheir on October 08, 2015, 02:20:07 PM
Hey, is there any way how to disable avast from popping up like this without unistalling it whole?
Title: Re: Online content unavailable
Post by: kristian.pohm@gmail.com on October 08, 2015, 02:20:18 PM
Im having the same issue. I already tried to reinstall avast if its not something with my internet so it kept popping up. Its realy annoying while im working I realy look forward to the fix hopefully today.
Title: Re: Online content unavailable
Post by: coyoteodin@gmail.com on October 08, 2015, 02:25:36 PM
Same here. Avast free
Title: Re: Online content unavailable
Post by: larvann@yahoo.com on October 08, 2015, 02:29:36 PM
Mine said the same thing after I installed the latest win7 up-date after re-boot.Update for Windows 7 for x64-based Systems (KB3035583)

Installation date: ‎10/‎8/‎2015 4:05 AM

Installation status: Successful

Update type: Recommended

Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.

More information:
http://support.microsoft.com/kb/3035583

Help and Support:
http://support.microsoft.com
Title: Re: Online content unavailable
Post by: Dynaheir on October 08, 2015, 02:31:31 PM
Mine said the same thing after I installed the latest win7 up-date after re-boot.Update for Windows 7 for x64-based Systems (KB3035583)

Installation date: ‎10/‎8/‎2015 4:05 AM

Installation status: Successful

Update type: Recommended

Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.

More information:
http://support.microsoft.com/kb/3035583

Help and Support:
http://support.microsoft.com
It's not because of this update. I didn't have it installed yet andavast started nagging
Title: Re: Online content unavailable
Post by: kaidonews@gmail.com on October 08, 2015, 02:33:23 PM
Same here. Avast free

I'm seeing it on the free, cloud, and server-based versions.  It's getting really annoying because it keeps popping up.  I'm going to have to record an IT Crowd-style voicemail on my phone to tell people to ignore it...hopefully Avast's content servers haven't been hijacked with the zero-day exploit...
Title: Re: Online content unavailable
Post by: Secondmineboy on October 08, 2015, 02:37:35 PM
Just to inform: Avasts servers are hopefully really secure. AND the Zero-Day Exploit was already patched recently.

The Avast account website is currently down, which may cause these popups since its trying to connect and update my.avast.com,
which is impossible so it may cause that popup message.
Title: Re: Online content unavailable
Post by: frank.beedell@gmail.com on October 08, 2015, 02:38:40 PM
Hello there

Just another "ditto". As long as im not the only one, im not overly worried.

Pop ups are getting in the way of work (Realtime Visualization) and im on a deadline for 4pm.

Oh, well #firstworldproblems

Rdgs

 LoK
Title: Re: Online content unavailable
Post by: bludshot@gmail.com on October 08, 2015, 02:40:25 PM
Same here!

Is there a way to fix this other than uninstalling and switching to a less retarded anti-virus program and never looking back?

Poor poor design to have it pop up when it can't reach home. Nevermind about fixing the server, it should just fail gracefully.

Suggestion for people to maybe try: Try turning off streaming updates? Maybe that would stop it? I haven't tried that and I'm not going to try it, but maybe someone else will and let us know if it did anything...
Title: Re: The online content is unavailable
Post by: christine.mailloux@gmail.com on October 08, 2015, 02:42:10 PM
I've got it on our 2 pc's too.  Keeps popping up while my son is gaming as well.
Title: Re: The online content is unavailable
Post by: Secondmineboy on October 08, 2015, 02:42:59 PM
my.avast.com is currently down which may cause these popups since Avast tries to update your Avast account there, if you have one :)
Title: Re: Online content unavailable
Post by: coyoteodin@gmail.com on October 08, 2015, 02:45:14 PM
a similar problem

as far as I could understand, I think the point is that the Awas trying to make some kind of update account, but a site with user accounts unavailable. So far, that I took the advice and turned avast mode without notification / game mode that pops up a Avast-window every time (and it is very annoying). But globally can only wait until the repaired portion of the site.
Title: Re: Online content unavailable
Post by: coyoteodin@gmail.com on October 08, 2015, 02:49:57 PM
Same here!

Is there a way to fix this other than uninstalling and switching to a less retarded anti-virus program and never looking back?

Poor poor design to have it pop up when it can't reach home. Nevermind about fixing the server, it should just fail gracefully.

Suggestion for people to maybe try: Try turning off streaming updates? Maybe that would stop it? I haven't tried that and I'm not going to try it, but maybe someone else will and let us know if it did anything...
try to temporarily disable without notice mode / Gaming Mode - In this mode, the notification Avast are not shown. In any case, I have since there seems to be not surfaced after the switched mode without notice
Title: Re: Online content unavailable
Post by: hoderj@gmail.com on October 08, 2015, 02:53:10 PM
Wauv... just wauv. Shoddy programming Avast.

Getting spammed by these popups because your website is down, it's one the dumbest things I have ever heard.
Get it under control now and fix your programs now.
Title: Re: Online content unavailable
Post by: MartinZ on October 08, 2015, 03:01:42 PM
Sorry guys,

it's a bug on our update servers, we are working to fix it asap.

Sorry for the inconvenience.
Title: Re: Online content unavailable
Post by: Secondmineboy on October 08, 2015, 03:03:13 PM
my.avast.com seems to be back online now :)
Title: Re: Online content unavailable
Post by: rye_encoke@rogers.com on October 08, 2015, 03:03:59 PM
I can confirm that going to settings, general and ticking the silent gaming mode does seem to stop it.  I don't think you would want to keep it in this mode all the time, but until they get it fixed it should alleviate the annoyance factor.
Title: Re: Online content unavailable
Post by: derikalena@gmail.com on October 08, 2015, 03:09:49 PM
Sorry guys,

it's a bug on our update servers, we are working to fix it asap.

Sorry for the inconvenience.

Thanks for the update! Are moderators hiding duplicate posts about this issue? I see my original post is gone, but I am able to view some messages from the post when I view My Posts.
Title: Re: Online content unavailable
Post by: trotefazy@o2.pl on October 08, 2015, 03:10:45 PM
Same problem. It looks at the problem with the server
Title: Re: Online content unavailable
Post by: SpeedyPC on October 08, 2015, 03:11:31 PM
my.avast.com seems to be back online now :)

Yep we're back online finally at last thanks Avast ;)
Title: Re: Online content unavailable
Post by: MartinZ on October 08, 2015, 03:12:04 PM
It's fixed now. let me know if you still get the screen
Title: Re: Online content unavailable
Post by: itgroup@stjacademy.org on October 08, 2015, 03:12:16 PM
Same here. My whole organization is being hit by this today with AVAST Pro, fully updated.  AVAST needs to get this fixed ASAP/PRONTO/STAT!
Title: Re: Online content unavailable
Post by: derikalena@gmail.com on October 08, 2015, 03:14:59 PM
It's fixed now. let me know if you still get the screen

Thank you!!! So far so good!!
Title: Re: Online content unavailable
Post by: krista.sleep@rogers.com on October 08, 2015, 03:15:43 PM
seems to be working now, was really nervous after that Zero day exploit
Title: Re: Online content unavailable
Post by: beegolden on October 08, 2015, 03:17:51 PM
It's fixed now. let me know if you still get the screen

Thanks for getting this fixed! No more pop-up, but now the GUI main screen states "Secure DNS can't run on this network" Never had that before ... will post as separate issue, too
Title: Re: Online content unavailable
Post by: krista.sleep@rogers.com on October 08, 2015, 03:20:54 PM
its doing it again, account tab says "online content unavailable", but the overview tab is populating this time.
Title: Re: Online content unavailable
Post by: kaidonews@gmail.com on October 08, 2015, 03:27:41 PM
Same here. My whole organization is being hit by this today with AVAST Pro, fully updated.  AVAST needs to get this fixed ASAP/PRONTO/STAT!

Yeah.  The only problem is that nobody wants to go back to Norton ;D
Title: Re: Online content unavailable
Post by: jw-gator@hotmail.com on October 08, 2015, 03:28:39 PM
I'm getting this issue too. It's been doing it every 20 or so minutes for the past few hours.
Title: Re: Online content unavailable
Post by: burmstein@gmail.com on October 08, 2015, 03:29:33 PM
same here. i couldn't take it anymore so i tried uninstalling Avast.  it asked me to go to Save Mode,  AND NOW MY PC WONT START UP ANYMORE!  i only get black screen Avast you bunch of fcking aids people! fack off, thanks for fucking up my PC you bunch of fking R-tards
Title: Re: Online content unavailable
Post by: karl@itt.co.za on October 08, 2015, 03:32:48 PM
Just in case this starts up again I seemed to manage to get Avast to stay quiet by turning off all 3 resident shields (turned off till next restart only)

....this is why I use Avira on my own personal system...
Title: Re: Online content unavailable
Post by: derikalena@gmail.com on October 08, 2015, 03:34:23 PM
Whole new problem for me regarding this issue...Now it states My Device has been disconnected and when I try to log in it tells me "we could not connect your device"

Edit: Tried opening Account tab and now I get "Unexpected Error..we are working on a solution"
Title: Re: Online content unavailable
Post by: ichigamesru@gmail.com on October 08, 2015, 03:40:34 PM
The problem is not gone , and now says it was not possible to connect the device .
Title: Re: Online content unavailable
Post by: MartinZ on October 08, 2015, 03:49:48 PM
Hi, both issues should be fixed now. Please try again. We apologize for the inconvenience.
Title: Re: Online content unavailable
Post by: derikalena@gmail.com on October 08, 2015, 03:59:44 PM
Hi, both issues should be fixed now. Please try again. We apologize for the inconvenience.

Tried logging in and it tells me "Server not responding, Please try again later"
Title: Re: Online content unavailable
Post by: karl@itt.co.za on October 08, 2015, 04:02:02 PM
This retarded pile of crap is behaving itself again on this side.
Title: Re: Online content unavailable
Post by: derikalena@gmail.com on October 08, 2015, 04:14:10 PM
I was FINALLY able to get logged in, but Avast tells me my virus definitions are out of date even after I ran a manual update.
Title: Re: Online content unavailable
Post by: The Sniggler on October 08, 2015, 04:28:15 PM
Settings / Update says "connection not established" despite manual updates.
Other problem seems to be solved.
Title: Re: Online content unavailable
Post by: ichigamesru@gmail.com on October 08, 2015, 04:34:17 PM
Settings / Update says "connection not established" despite manual updates.

Similarly . And in the end I can not update the databases .
Title: Re: Online content unavailable
Post by: beegolden on October 08, 2015, 04:34:54 PM
Settings / Update says "connection not established"

my update screen shows the same
Title: Re: Online content unavailable
Post by: DavidR on October 08, 2015, 04:50:07 PM
Whilst my VPS version was up to date 151008-0 but the https://www.avast.com/virus-update-history page hasn't been updated it is still showing 151007-2 as the latest.

However, I did a manual update to see if I could replicate the problem, I was able to get a connection and it stated I had the latest VPS version.
Title: Re: Online content unavailable
Post by: derikalena@gmail.com on October 08, 2015, 05:20:12 PM
Whilst my VPS version was up to date 151008-0 but the https://www.avast.com/virus-update-history page hasn't been updated it is still showing 151007-2 as the latest.

However, I did a manual update to see if I could replicate the problem, I was able to get a connection and it stated I had the latest VPS version.

I get the identical info when I update, but when I view the security info on my.avast.com (viewing MY pc) it tells me otherwise and I don't know how to get that current
Title: Re: Online content unavailable
Post by: DavidR on October 08, 2015, 05:39:28 PM
I don't know if there is a problem in the display of the data on my.avast.com. Whilst I'm currently running the avast 2016 beta version, it is reporting my Virus Definitions as OK (check mark) the version is far from updated (151001-0). So it is incorrect in giving it a check mark as that would be out of date, when the main avast Update window shows the correct VPS 151008-0.

You could try an avast Repair and see if that resolves it - it has in the past resolved out of sync data on what is reported against what is actually there. This may or may not result in incorrect data reported to my.avast.com, such as it stating that SafeZone is on (when I uninstalled it).
Title: Re: Online content unavailable
Post by: Glser on October 10, 2015, 04:02:43 PM
I'm still getting 'online content is unavailable' for avast premium and for avast for mac.
Title: Re: Online content unavailable
Post by: Gopher John on October 10, 2015, 10:32:23 PM
I'm also getting "The online content is unavailable" when trying to connect to Account in the AvastUI, on 3 Windows 7 Pro SP1 laptops running AIS.  It does appear the the account is connected at some level because Overview in AvastUI gives the email address I used to sign up at my.avast.com and the points increment after a scan on any of my devices that are signed up.
Title: Re: Online content unavailable
Post by: newhorizons on October 26, 2015, 05:09:45 AM
I have this problem for several months now!

I have an active license of avast Internet Security and running Windows 8.1 Pro. I uninstalled avast using avastclear.exe in Safe Mode, then downloaded a new installer thru my online avast account. I then installed avast and successfully connected my device.

I then went to my avast client under Account tab and I still get this error:

(http://i57.tinypic.com/5xrkgy.jpg)
Title: Re: Online content unavailable
Post by: Asyn on October 26, 2015, 07:27:08 AM
See: https://forum.avast.com/index.php?topic=177548.msg1259353#msg1259353
Title: Re: Online content unavailable
Post by: newhorizons on October 27, 2015, 10:34:56 AM
I've downloaded the avast support tool. What is the content of the generated support file? And what is this story about avast spying on its customers?

I now regret getting a 2-year license for a shady product that I don't even know if it's fully working.
Title: Re: Online content unavailable
Post by: cscz@hotmail.ca on November 05, 2015, 09:43:58 PM
Same issue as POST NUMBER 3!

If Try to login from Avast 2016 App on Windows 7 it says "The Online Content is Unavaialable" "Please check your internet connection and try again"
With Reload button at the bottom. Keep clicking it and nothing happens.

Also this can occur during a game and kick you out of the game.