Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on October 08, 2015, 02:01:32 PM
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My Avast! client has popped up with the 'Account' tab selected four times today with a message saying "Loading..." afterwards a message says "The online content is unavailable Please, check your internet connection and try again." Lately I've been having internet connectivity issues and while trying to figure out why the client has been popping up I noticed that I cannot log into the antivirus client. When I try the 'Account' tab loads and I get the same message saying "The online content is unavailable Please, check your internet connection and try again."
Is my internet connectivity issue the reason Avast! is popping up? Just to be safe I'm running a full system scan, hopefully nothing malicious is going on. :-\
Edit: Ah it looks like other people are having the same issue. Hopefully that rules out the possibility of something malicious.
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same, very annoying, hope they fix this asap
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Starting about 15 minutes ago I had the Avast main window pop up on me and tell me "The online content is unavailable" so I tried reloading and get the same message. I close the Avast main window and now it keeps popping up about every 2-3 minutes with the same message! I obviously have internet connection so that is not the issue as Avast is telling me to check my internet connection. How do I STOP this from constantly popping up?? I am current on definitions and product. Please see attachment
Derika
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same problem here on my 3 laptops :) what,s going on
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Avast Free opens by itself over and over and in the Overview tab says only "The online content is unavailable. Please, check your internet connection and try again." Otherwise seems to work, including updates.
My registration is good - almost a year remaining. Avast version 10.4.2233.
What's the problem?
Dell Optiplex 755 DT with Win XP Pro SP3 (kept current using the POS 2009 hack) and 4GB RAM.
(Also, another PC on my home network does not show this problem. That one is Win 7 Pro SP1 64-bit.)
Thanks.
► EDIT - Whoa! The other PC on my network (Win 7) is ALSO showing this. Hey, Avast, you got a virus??
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Having same issue. Is Avast being needy because I have it on silent mode all the time. Strange.
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I literally just came here to post this issue myself. It's very frustrating, as I will be working or watching a video and the interface is constantly opening itself.
This problem only just began today after updating, but not for several hours after the update had been made. A restart has been completed.
ASUS pc running Windows 8 and Avast version 10.4.2233
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I have same issue here!
Plus, Down for everyone or just me is saying the currently this forum doesn't work as it should. Maybe the issues are connected?
Anyway, I was watching movie and this behaviour of avast really makes me angry. How I could stop it from doing this annoying popping up?
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Uninstall the program. If it cannot connect to the servers it shouldn't render your computer useless. It constantly drops me down to desktop and I don't like it at all.
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It happens for me, only when I click on a webpages in my browser.
Now, I understand that Avast is trying to intercept viruses etc. when I visit webpages, but the fact that the Avast Account window pops up, suggests that Avast is trying to link that activity to my Account.
If this is the case and I suspect it is, I am extremely angry and disappointed.
Avast, you may have been rumbled here. If you are, please stop tracking my web activity, immediately!!
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Having the same problem. Have notified Avast but have little hope of a reply.G
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I too am having this issue. I'm also having trouble with the forum sever being very slow and sometimes only get a blank page. Is there away to turn off the reload request from avast?
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I found a temporarily solution until the problem is solved: Enable Silent/Gaming Mode.
Still broken. :(
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A similar problem. As I understand it - Avast has something to add to the account - but that part of the site where these accounts - is not working. How to make so that at least, I would not have downloaded avast window by itself? Since this is very annoying.
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For me to stop this from continually popping up I just minimize the Avast window for now. I just won't be browsing websites like I normally do. This is a bit concerning and needs to be fixed quickly.
EDIT: Minimizing the window helped for about 15 minutes and then it decided to pop up once again.....Uggghhhhh
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same here, hopefully they will put out an update or something soon to fix it.
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I found a temporarily solution until the problem is solved: Enable Silent/Gaming Mode.
same here , , euh mine is always on silent mode and i havr the problem too , i think they have a serious server problem at avast.
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I found a temporarily solution until the problem is solved: Enable Silent/Gaming Mode.
Thank you so much! And so it did! Mode is enabled without notice (as is constantly opening window is very annoying).
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Mine said the same thing after I installed the latest win7 up-date after re-boot.Update for Windows 7 for x64-based Systems (KB3035583)
Installation date: 10/8/2015 4:05 AM
Installation status: Successful
Update type: Recommended
Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.
More information:
http://support.microsoft.com/kb/3035583
Help and Support:
http://support.microsoft.com
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It happens for me, only when I click on a webpages in my browser.
Now, I understand that Avast is trying to intercept viruses etc. when I visit webpages, but the fact that the Avast Account window pops up, suggests that Avast is trying to link that activity to my Account.
If this is the case and I suspect it is, I am extremely angry and disappointed.
Avast, you may have been rumbled here. If you are, please stop tracking my web activity, immediately!!
Avast, the point I allude to here is very important. Please can you give me an answer and/or clarify your position?
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Mine said the same thing after I installed the latest win7 up-date after re-boot.Update for Windows 7 for x64-based Systems (KB3035583)
Installation date: 10/8/2015 4:05 AM
Installation status: Successful
Update type: Recommended
Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.
More information:
http://support.microsoft.com/kb/3035583
Help and Support:
http://support.microsoft.com
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From what I understand the account server that Avast talks to as gone down. Every other virus protection should still be working(?)
For people bothered about the pop up, just minimize it, or leave it on the desktop and put your other programs over it.
Hopefully this will be fixed soon, as yea it is mildly annoying keep having it pop-up.
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Mine said the same thing after I installed the latest win7 up-date after re-boot.Update for Windows 7 for x64-based Systems (KB3035583)
Installation date: 10/8/2015 4:05 AM
Installation status: Successful
Update type: Recommended
Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.
More information:
http://support.microsoft.com/kb/3035583
Help and Support:
http://support.microsoft.com
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submit ticket .support.avast.com same here
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my.avast.com is currently down which may cause these popups since Avast tries to update your Avast account :)
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my.avast.com is currently down which may cause these popups since Avast tries to update your Avast account :)
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Mine said the same thing after I installed the latest win7 up-date after re-boot.Update for Windows 7 for x64-based Systems (KB3035583)
Installation date: 10/8/2015 4:05 AM
Installation status: Successful
Update type: Recommended
Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.
More information:
http://support.microsoft.com/kb/3035583
Help and Support:
http://support.microsoft.com
has nothing to do with your windows . pure avast server crash
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my.avast.com is currently down which may cause these popups since Avast tries to update your Avast account :)
Agreed, but why is Avast trying to update our Avast accounts, at such regular intervals?
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It updates which shields are enabled/disabled and some other data like Karma points, last connection, Virus database version, the license etc.
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Yeah but I don't even USE the account and I am not logged in and am never logged in, but it still does the popups
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Hi,
it's a bug on our update servers, we are working on a fix asap.
Martin
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Hi,
it's a bug on our update servers, we are working on a fix asap.
Martin
Thanks for the update Martin, hope it will be fixed soon. :)
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I had to try the "Forum Log-In" four times before my log-in went through.
In case of severe failure causing problems on millions of peoples' computers, then, at least, the avast! homepage should have a message on it.
A good message to put on the homepage would include: The update servers are having problems; the symptoms include users' avast! clients to periodically pop up and complain about not being able to connect; and a suggestion to please check the homepage again later when an ETA for repairs will be announced.
Right there on the homepage -- the first place most people will look for answers.
Then, people will know that the problem isn't in their own computers. "Less communication" increases the anger. "More communication" reduces the anger. So, make an effort.
People shouldn't have to drill around the website and rummage through the forum, and read through to Page 3 to find out that the problem is being addressed. You could put a message on the homepage. Communicate with your millions of users instead of hiding.
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In case of severe failure causing problems on millions of peoples' computers, then, at least, the avast! homepage should have a message on it.
+1
it is not the first bug or false positive that have flooded this forum with users looking for answer, so lets hope they do something like that in the future ;)
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Thanks Pondus. +1 to you too.
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So, is it fixed yet? *typed on a laptop running Ubuntu*
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So, is it fixed yet? *typed on a laptop running Ubuntu*
Reportedly so.
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OK, thanks. :)
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It's fixed for me.
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On the Avast user interface >> Account, I am still getting The online content is unavailable, with a Reload button. Clicking the Reload button returns the same message, The online content is unavailable.
When is this going to be fixed?