Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: somequestions111 on October 08, 2015, 02:01:32 PM

Title: Avast! client popping up - trying to figure out why
Post by: somequestions111 on October 08, 2015, 02:01:32 PM
My Avast! client has popped up with the 'Account' tab selected four times today with a message saying "Loading..." afterwards a message says "The online content is unavailable Please, check your internet connection and try again." Lately I've been having internet connectivity issues and while trying to figure out why the client has been popping up I noticed that I cannot log into the antivirus client. When I try the 'Account' tab loads and I get the same message saying "The online content is unavailable Please, check your internet connection and try again."

Is my internet connectivity issue the reason Avast! is popping up? Just to be safe I'm running a full system scan, hopefully nothing malicious is going on.  :-\

Edit: Ah it looks like other people are having the same issue. Hopefully that rules out the possibility of something malicious.
Title: Re: Avast! client popping up - trying to figure out why
Post by: rye_encoke on October 08, 2015, 02:02:40 PM
same, very annoying, hope they fix this asap
Title: HELP!! Avast keeps popping up
Post by: derikalena on October 08, 2015, 02:03:45 PM
Starting about 15 minutes ago I had the Avast main window pop up on me and tell me "The online content is unavailable" so I tried reloading and get the same message. I close the Avast main window and now it keeps popping up about every 2-3 minutes with the same message! I obviously have internet connection so that is not the issue as Avast is telling me to check my internet connection. How do I STOP this from constantly popping up?? I am current on definitions and product. Please see attachment

Derika
Title: Re: Avast! client popping up - trying to figure out why
Post by: Faheem Anjum on October 08, 2015, 02:05:00 PM
same problem here on my 3 laptops :) what,s going on
Title: Avast opens and says "The online content is unavailable"
Post by: glnz on October 08, 2015, 02:06:48 PM
Avast Free opens by itself over and over and in the Overview tab says only "The online content is unavailable.  Please, check your internet connection and try again."  Otherwise seems to work, including updates. 

My registration is good - almost a year remaining.  Avast version 10.4.2233.

What's the problem?

Dell Optiplex 755 DT with Win XP Pro SP3 (kept current using the POS 2009 hack) and 4GB RAM.

(Also, another PC on my home network does not show this problem.  That one is Win 7 Pro SP1 64-bit.)

Thanks.

EDIT - Whoa!  The other PC on my network (Win 7) is ALSO showing this.  Hey, Avast, you got a virus??
 
Title: Re: Avast! client popping up - trying to figure out why
Post by: blazeheart90 on October 08, 2015, 02:07:24 PM
Having same issue. Is Avast being needy because I have it on silent mode all the time. Strange.
Title: Re: Avast opens and says "The online content is unavailable"
Post by: hayte on October 08, 2015, 02:09:21 PM
I literally just came here to post this issue myself. It's very frustrating, as I will be working or watching a video and the interface is constantly opening itself.

This problem only just began today after updating, but not for several hours after the update had been made. A restart has been completed.

ASUS pc running Windows 8 and Avast version 10.4.2233
Title: Re: HELP!! Avast keeps popping up
Post by: Dynaheir on October 08, 2015, 02:10:03 PM
I have same issue here!
Plus, Down for everyone or just me is saying the currently this forum doesn't work as it should. Maybe the issues are connected?
Anyway, I was watching movie and this behaviour of avast really makes me angry. How I could stop it from doing this annoying popping up?
Title: Re: HELP!! Avast keeps popping up
Post by: carnaga on October 08, 2015, 02:14:13 PM
Uninstall the program. If it cannot connect to the servers it shouldn't render your computer useless. It constantly drops me down to desktop and I don't like it at all.
Title: Re: Avast! client popping up - trying to figure out why
Post by: avant-guvnor on October 08, 2015, 02:14:22 PM
It happens for me, only when I click on a webpages in my browser.

Now, I understand that Avast is trying to intercept viruses etc. when I visit webpages, but the fact that the Avast Account window pops up, suggests that Avast is trying to link that activity to my Account.

If this is the case and I suspect it is, I am extremely angry and disappointed.

Avast, you may have been rumbled here. If you are, please stop tracking my web activity, immediately!!
Title: Re: Avast opens and says "The online content is unavailable"
Post by: joyblueturner on October 08, 2015, 02:14:22 PM
Having the same problem. Have notified Avast but have little hope of a reply.G
Title: Re: Avast opens and says "The online content is unavailable"
Post by: busp1 on October 08, 2015, 02:15:38 PM
I too am having this issue.  I'm also having trouble with the forum sever being very slow and sometimes only get a blank page. Is there away to turn off the reload request from avast?
Title: Re: HELP!! Avast keeps popping up
Post by: adrianpetrovtl on October 08, 2015, 02:15:40 PM
I found a temporarily solution until the problem is solved: Enable Silent/Gaming Mode.
Still broken. :(
Title: Re: HELP!! Avast keeps popping up
Post by: coyoteodin2 on October 08, 2015, 02:16:44 PM
A similar problem. As I understand it - Avast has something to add to the account - but that part of the site where these accounts - is not working. How to make so that at least, I would not have downloaded avast window by itself? Since this is very annoying.
Title: Re: HELP!! Avast keeps popping up
Post by: derikalena on October 08, 2015, 02:18:17 PM
For me to stop this from continually popping up I just minimize the Avast window for now. I just won't be browsing websites like I normally do. This is a bit concerning and needs to be fixed quickly.

EDIT: Minimizing the window helped for about 15 minutes and then it decided to pop up once again.....Uggghhhhh
Title: Re: Avast opens and says "The online content is unavailable"
Post by: not_adam20 on October 08, 2015, 02:20:07 PM
same here, hopefully they will put out an update or something soon to fix it.
Title: Re: HELP!! Avast keeps popping up
Post by: sstteeffaaaann on October 08, 2015, 02:23:31 PM
I found a temporarily solution until the problem is solved: Enable Silent/Gaming Mode.

same here    ,   , euh  mine is always on silent mode  and i havr the problem too ,  i think  they have a serious server problem at avast.
Title: Re: HELP!! Avast keeps popping up
Post by: coyoteodin2 on October 08, 2015, 02:24:00 PM
I found a temporarily solution until the problem is solved: Enable Silent/Gaming Mode.

Thank you so much! And so it did! Mode is enabled without notice (as is constantly opening window is very annoying).
Title: Re: Avast opens and says "The online content is unavailable"
Post by: Spike21 on October 08, 2015, 02:27:19 PM
Mine said the same thing after I installed the latest win7 up-date after re-boot.Update for Windows 7 for x64-based Systems (KB3035583)

Installation date: ‎10/‎8/‎2015 4:05 AM

Installation status: Successful

Update type: Recommended

Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.

More information:
http://support.microsoft.com/kb/3035583

Help and Support:
http://support.microsoft.com
Title: Re: Avast! client popping up - trying to figure out why
Post by: avant-guvnor on October 08, 2015, 02:28:07 PM
It happens for me, only when I click on a webpages in my browser.

Now, I understand that Avast is trying to intercept viruses etc. when I visit webpages, but the fact that the Avast Account window pops up, suggests that Avast is trying to link that activity to my Account.

If this is the case and I suspect it is, I am extremely angry and disappointed.

Avast, you may have been rumbled here. If you are, please stop tracking my web activity, immediately!!

Avast, the point I allude to here is very important. Please can you give me an answer and/or clarify your position?
Title: Re: HELP!! Avast keeps popping up
Post by: Spike21 on October 08, 2015, 02:31:11 PM
Mine said the same thing after I installed the latest win7 up-date after re-boot.Update for Windows 7 for x64-based Systems (KB3035583)

Installation date: ‎10/‎8/‎2015 4:05 AM

Installation status: Successful

Update type: Recommended

Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.

More information:
http://support.microsoft.com/kb/3035583

Help and Support:
http://support.microsoft.com
Title: Re: Avast! client popping up - trying to figure out why
Post by: Bowdon on October 08, 2015, 02:31:52 PM
From what I understand the account server that Avast talks to as gone down. Every other virus protection should still be working(?)

For people bothered about the pop up, just minimize it, or leave it on the desktop and put your other programs over it.

Hopefully this will be fixed soon, as yea it is mildly annoying keep having it pop-up.
Title: Re: Avast! client popping up - trying to figure out why
Post by: Spike21 on October 08, 2015, 02:32:50 PM
Mine said the same thing after I installed the latest win7 up-date after re-boot.Update for Windows 7 for x64-based Systems (KB3035583)

Installation date: ‎10/‎8/‎2015 4:05 AM

Installation status: Successful

Update type: Recommended

Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.

More information:
http://support.microsoft.com/kb/3035583

Help and Support:
http://support.microsoft.com
Title: Re: Avast! client popping up - trying to figure out why
Post by: sstteeffaaaann on October 08, 2015, 02:36:57 PM
submit ticket .support.avast.com     same here       
Title: Re: HELP!! Avast keeps popping up
Post by: Secondmineboy on October 08, 2015, 02:38:48 PM
my.avast.com is currently down which may cause these popups since Avast tries to update your Avast account :)
Title: Re: Avast! client popping up - trying to figure out why
Post by: Secondmineboy on October 08, 2015, 02:39:22 PM
my.avast.com is currently down which may cause these popups since Avast tries to update your Avast account :)
Title: Re: HELP!! Avast keeps popping up
Post by: sstteeffaaaann on October 08, 2015, 02:40:01 PM
Mine said the same thing after I installed the latest win7 up-date after re-boot.Update for Windows 7 for x64-based Systems (KB3035583)

Installation date: ‎10/‎8/‎2015 4:05 AM

Installation status: Successful

Update type: Recommended

Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.

More information:
http://support.microsoft.com/kb/3035583

Help and Support:
http://support.microsoft.com

has nothing to do with  your windows   .     pure avast server crash
Title: Re: Avast! client popping up - trying to figure out why
Post by: avant-guvnor on October 08, 2015, 02:42:19 PM
my.avast.com is currently down which may cause these popups since Avast tries to update your Avast account :)

Agreed, but why is Avast trying to update our Avast accounts, at such regular intervals?
Title: Re: Avast! client popping up - trying to figure out why
Post by: Secondmineboy on October 08, 2015, 02:44:54 PM
It updates which shields are enabled/disabled and some other data like Karma points, last connection, Virus database version, the license etc.
Title: Re: Avast! client popping up - trying to figure out why
Post by: guysmiley on October 08, 2015, 02:59:24 PM
Yeah but I don't even USE the account and I am not logged in and am never logged in, but it still does the popups
Title: Re: Avast! client popping up - trying to figure out why
Post by: MartinZ on October 08, 2015, 03:00:58 PM
Hi,

it's a bug on our update servers, we are working on a fix asap.

Martin
Title: Re: Avast! client popping up - trying to figure out why
Post by: NON on October 08, 2015, 03:12:08 PM
Hi,

it's a bug on our update servers, we are working on a fix asap.

Martin

Thanks for the update Martin, hope it will be fixed soon. :)
Title: Re: Avast! client popping up - trying to figure out why
Post by: nei1 on October 08, 2015, 03:24:10 PM
I had to try the "Forum Log-In" four times before my log-in went through.

In case of severe failure causing problems on millions of peoples' computers, then, at least, the avast! homepage should have a message on it.

A good message to put on the homepage would include: The update servers are having problems; the symptoms include users' avast! clients to periodically pop up and complain about not being able to connect; and a suggestion to please check the homepage again later when an ETA for repairs will be announced.

Right there on the homepage -- the first place most people will look for answers.

Then, people will know that the problem isn't in their own computers.  "Less communication" increases the anger.  "More communication" reduces the anger.  So, make an effort.

People shouldn't have to drill around the website and rummage through the forum, and read through to Page 3 to find out that the problem is being addressed.  You could put a message on the homepage.  Communicate with your millions of users instead of hiding.
Title: Re: Avast! client popping up - trying to figure out why
Post by: Pondus on October 08, 2015, 03:33:51 PM
Quote
In case of severe failure causing problems on millions of peoples' computers, then, at least, the avast! homepage should have a message on it.
+1   


it is not the first bug or false positive that have flooded this forum with users looking for answer,  so lets hope they do something like that in the future     ;)




Title: Re: Avast! client popping up - trying to figure out why
Post by: nei1 on October 08, 2015, 04:14:53 PM
Thanks Pondus.  +1 to you too.
Title: Re: Avast! client popping up - trying to figure out why
Post by: daveweb on October 08, 2015, 04:53:42 PM
So, is it fixed yet? *typed on a laptop running Ubuntu*
Title: Re: Avast! client popping up - trying to figure out why
Post by: DavidR on October 08, 2015, 04:56:42 PM
So, is it fixed yet? *typed on a laptop running Ubuntu*

Reportedly so.
Title: Re: Avast! client popping up - trying to figure out why
Post by: daveweb on October 08, 2015, 05:16:57 PM
OK, thanks.  :)
Title: Re: Avast! client popping up - trying to figure out why
Post by: PamJ-2 on October 08, 2015, 05:31:44 PM
It's fixed for me.
Title: Re: Avast! client popping up - trying to figure out why
Post by: avant-guvnor on October 15, 2015, 03:21:34 PM
On the Avast user interface >> Account, I am still getting The online content is unavailable, with a Reload button. Clicking the Reload button returns the same message, The online content is unavailable.

When is this going to be fixed?