Avast WEBforum

Consumer Products => Avast Account (my.avast.com) => Topic started by: REDACTED on October 13, 2015, 02:25:02 PM

Title: Transfer subscription to new phone
Post by: REDACTED on October 13, 2015, 02:25:02 PM

Hi, I hope this is in the right place. I have a paid subscription for the premium service on my old phone. How do I transfer it to my new phone? I will only be using the new one from now on. Thanks.

Title: Re: Transfer subscription to new phone
Post by: Eddy on October 13, 2015, 03:24:15 PM

https://my.avast.com/

- Delete the old phone from your account
- Delete avast completely from the old phone
- Install avast on the new phone and use the license

Title: Re: Transfer subscription to new phone
Post by: REDACTED on October 13, 2015, 03:37:53 PM

Thanks for your reply. I have done the first two successfully. However, I had already downloaded the free version onto my new phone and when I try to upgrade (Go Premium) it takes me to a payment page for credit card details. How do I get it to link to my existing subscription?

Title: Re: Transfer subscription to new phone
Post by: Eddy on October 13, 2015, 04:38:08 PM

https://www.avast.com/en-us/faq.php?article=AVKB169#artTitle

Title: Re: Transfer subscription to new phone
Post by: REDACTED on October 13, 2015, 04:46:18 PM

Thanks, all working now.

Title: Re: Transfer subscription to new phone
Post by: Eddy on October 13, 2015, 05:02:40 PM

Good to hear.
Take care.

Title: Re: Transfer subscription to new phone
Post by: REDACTED on October 13, 2015, 05:03:46 PM

 8)